My AC stopped working on 5/17 so a tech was sent out on 5/20 to see what was wrong. He told me the…read morecoils needed to be replaced or the whole AC should be replaced and that they would give me quotes on both. He asked me to pay $89 to which it would be applied to whatever service I chose. Hadn't received a call or quotes on 5/22 and when I called, was told they were busy. Called 5/27 (1 week after they came out) 3 times and left a message saying I still haven't received a quote (and all before the supposedly closing time). Called 5/28 to follow up on the message I had left the day before and talked to Chelsea who said they were busy - asked for a refund at this point because even though I'm an existing customer and paid them $89 to tell me my AC needed something done, they couldn't be bothered to give me prices. Was told I would be given a call back. On 5/29, I called 4 times after not hearing anything (could not get a person on the phone so I left a message) but had my boyfriend call who was able to get someone on the phone (I have a 614 # so pretty sure my call was being screened). On 6/1, I called from my office phone and talked to Julie who said she would follow up. 2 more calls later that day and was told that the owner said no refund, I would receive my estimates to which I said absolutely not, that is unacceptable and bad business. After hanging up, Julie called me back and said the owner would call me the next morning. No call received from the owner on 6/2. It's now been 2 weeks and not only will I not get my money back, the owner won't talk to me and I still have not received any quotes/estimates. Bad business model and awful communication. I get that I will have to wait but I have contacted better companies the day after for "2nd" opinions and they came out and gave quotes the same day! DO NOT RECOMMEND and I have contacted the credit card company and will be contacting BBB.

The best Heating and Cooling company!! Best customer service and the pricing was reasonable.read more

Garrett has been fantastic to work with. Genuine guy and a company I know cares about their…read morecustomers. Check out their site and their mission to give back to fantastic causes. Our AC went out last night and I called to leave a voicemail to hopefully get someone out soon. Garrett answered the phone well after hours and made time to get our AC up and running on the weekend to keep us from being trapped in the heat.

Needed to replace Gas furnace in our newly purchased condo. Since AC unit was 15 years old, had…read morethem do a combo deal and replaced both. Price was very good, but their warranty and customer service was well above any I've had with HVAC systems. Would highly recommend for honesty, back office support, and technician service....Excellent company to work with

We got several different quotes when our AC went out last summer and while Schmidt was not the…read morelowest, they were also not the highest and had equipment. A rebate from the manufacturer was mailed to us at the wrong amount that we, unfortunately, didn't discover for more than 5 months. I was pleasantly surprised that Schmidt offered to mail us the difference. I'm finding that good customer service is rare these days and I cannot say how happy we were with Schmidt's. Will definitely be recommending them to anyone we know.

Called as a new customer, rudely told nothing available until November !…read moreWhy do I get ads in my mail from them every week?

Jack was helpful & knowledgeable at the time of estimate - explained what was truly best for me…read more The crew did a great job and they were courteous and professional. Thank you!

My furnace wasn't working. They were here within an hour. Not only did he find out what was wrong…read moreright away but because of what it was, we were only charged the trip fee. I couldn't say good enough things. I will definitely be using them again and recommend everyone else does too.

Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Great place they go up and beyond getting your furnace fixed very professional and very…read moreknowledgeable you won't go wrong with this company Thanks for being so prompt.

Stopped recommending their competitor Ammerman Heating and Cooling a while back due to so many…read morefriends and family having bad service experiences. If you live in the Clermont County area, Kellerman Heating and Cooling is the HVAC contractor to call. This company really knows their business.

They do well at solving problems, even under pressure. The techs have all been knowledgeable, and…read morecourteous. Our first experience with them was when they did an inexpensive repair (in line fuse) after another company tried to cheat us and say our A/C needed to be replaced. So I would say they run an honest business, as well

We have contacted Nelson Comfort to handle the needs of our Mitsubishi A/C on two occasions. They…read moredid not handle the installation (see my review for Valentino Contracting if you're curious as to why.) That said, on both occasions, Nelson have been professional and mostly prompt. The reason I am writing a 5-star review is due to the exemplary service we received last week. After a visit to diagnose a cooling issue, it was determined that our memory board would need replaced. We've replaced this previously and it took over 2 weeks for the part to come in and the installation to take place (see Valentino again.) When all this info headed my way, I'll fully admit that I panicked because my business can't operate with temperatures that would come along without a main A/C for 2 weeks+. I received a phone call from their dispatch that said the part might take, due to Mitsubishi, 120 days to arrive. Not only did their dispatch, Ann, reassure me that we would get this figured out, she also had our tech reach out to us to come up with a temporary solution. Our tech, Larry, was able to assist my wife over the phone to allow us to have air conditioning in a temporary solution, without full control of the unit (due to the memory board.) The part arrived in less than a week, the fix was made, and our cooling has been great. I specifically wrote this review to make special mention of Ann and Larry because I felt they went above and beyond. They were kind and helpful, and I hope they treat you the same way.