I was torn between giving Amore a two or three star review, because our floors are done and mostly look good. I decided to go with a two star review, however, because of the incredible stress this experience caused my husband and I. I literally had to get a prescription for insomnia pills mid-way through this job because I was so stressed that I could not sleep. Jim and his crew came highly recommended by our furniture maker, which is why we decided to hire them. But from the first day on the job, things began going very wrong. Here are some highlights: This was a job that we were told would take 4.5 days. Instead, it took SEVEN WEEKS. Jim did not order the proper amount of wood, so we had to stop the job midway through to wait on more wood to arrive while we meanwhile had a big concrete hole in our kitchen. He also neglected to order base molding ahead of time, which caused further delays. When the base molding finally arrived, it was too thick for our space - it hangs over the door frames and looks awful. We wound up just accepting it because we were so worn down that we just wanted everything to be over. On the first day of the job, a manager on Jim's crew wrongly told us we had bed begs, costing us a day of lost work while we freaked out, plus $300 for a bed-bug sniffing dog. We did not have bed bugs. This was a truly awful experience. Jim was not present to oversee the work, and the Brazilian crew who did the demo and floor install were very sloppy. They damaged and scratched our walls, the repair for which Jim originally wanted to charge us nearly $800 for (we argued this out and he wound up covering it). The crew installed faulty boards, which had to be ripped out and replaced; installed boards that were not fully glued down and squeaked and moved when they were stepped on, which had to be replaced; and, in over a dozen places, actually damaged brand new boards that they had just installed by dragging and dropping our furniture - which again, had to all be replaced. On one morning, one of Jim's main workers showed up, dumped some boards in our living room that were supposed to be installed that day, told us he was going to go park his car, and then disappeared. It turned out he had decided he just didn't want to do the job anymore. The workers threw away a piece of our kitchen cabinet and they broke a pot and threw away the pieces, seemingly to hide the evidence. We insisted on being compensated for the pot and Jim had a piece of wood made to replace the missing cabinet part, but this just showed a general, worrying lack of care and responsibility on the crew's part. In another instance, a worker opened our patio door in the middle of a tropical storm after we told him to keep the door shut. The door flew open, slammed against the wall and broke. When we called Jim to tell him about this, he exploded and started yelling at us, sayin that it wasn't his fault the door broke - "It's the wind's fault" - and that he wouldn't cover the repair. We wound up splitting the $1600 cost to fix the door, meaning we wound up footing an $800 bill because of his worker's sloppiness. Jim did not tell us that we would have to hire someone separated to caulk and paint the base molding, which came as an unpleasant surprise. When our general contractor arrived to do the caulking and painting, he discovered that Jim's guy hadn't even installed the base molding correctly. We had to run out and buy a nail gun so he could fix it. Jim agreed before the job that his crew would help us disassemble two pieces of furniture that were secured to the wall (a bed and cabinet). The crew then whined and complained about it, saying this is not their job (then why did they take the job??). In the end, they wouldn't even put the cabinet back on the wall - we had to get our general contractor do it, who easily reinstalled in. These issues would have been a lot more tolerable had Jim's attitude been better. He repeatedly told us we were too involved and we were expecting too much. Any time we expressed dissatisfaction about something, Jim would literally yell at us and say we're unreasonable. Keep in mind, this is for a $40,000 job - in our home. It got to the point that my husband was having 45-minute yelling calls with Jim on a nearly daily basis, taking away from his and my ability to do our jobs and just live our lives. One morning, he called my husband at 7:30 am to yell about caulking. I heard my husband scream from the other room, "Do you know I have a job that isn't yelling at Jim!?" In 10 years of marriage, I literally had never heard my husband yell like that. It was extremely upsetting. In my husband's last 45-minute call with Jim, he literally asked why we never thanked him for the job. That about sums it up. The good points are that Jim did finish the job - he did not disappear on us. He also did fix many of the damaged and problematic boards. But overall, the experience was just a nightmare. read more

I really don't know where to start but I want to make sure people are aware of this before they consult with this flooring "AMORE CONTRACT FLOORING" specially Jim! I am sitting here in utter distress with squeaky and popping floors. The only good thing about it is from afar and surface the looks good , it's natural oak engineered floors. Let me list out everything that was wrong . 1. The main guy Jim Berardi has anger issues and pretty much tormented me through the process. I should mention he apologized after I broke down and called him out but it doesn't stop him from saying " you know nothing about floors" and " what do you want me to do, I sent my guy to nail it down ". He was fine and courteous to talk to before the work started and he had half deposit which I generously gave when covid started as I like to work on trust. He is the meanest and rudest person I have worked with. 2. There was no manager on site , Jim hasn't been on site physically since he got the contract. A site manager Steve was suppose to be onsite but never made it( I don't know why ). Jim said Bruno, his flooring guy was the site manager but since the floor has issues , I have asked him numerous times to let me talk to Bruno and the answer is " he is a laborer and I deal with client " . I don't get it whether he is a laborer or a site Manager ? And who uses verbiage like "laborer" in today's day and age ? Bruno by far has been the most courteous person to talk to and I wish I was only dealing with him but he is loyal to Jim 3. I paid 500 bucks for "deep" Cleaning service. The same guys who packed and unpacked were trying to clean with a cloth. I had to call jim to ensure that they clean the kitchen and bathroom as they were NOT agreeing to it . What does deep cleaning mean ? I asked them a number of times to clean pantry shelves and that still had a fat layer of dust and I gave up . Jim gave me half off and said he is doing it as a courtesy and not because they effed up and don't know how to clean ? 4. I paid 1000 dollars for packing and unpacking and my apartment didn't have a lot of stuff . They didn't cover my furniture , my throws were in a basket kept in the bathroom without cover. I came to visit the first day and they were removing the floor. My couch and fabric furniture was kept without covers. My closet Was not covered and all my clothes had to be washed and office closet he's dry cleaned. I could have hired someone awesome to get it done properly . 5. All of the above would have been forgotten if the floors would have turned out ok but see the issues ( Jim initially said that the wood needs to be acclimated but never did for some reason, he lied about things left right center so am not sure what's the story behind it ) - they left the closet doors out , damaged the mouldings and the ceiling had black lines from moving the closet doors. On top of that his guys kept the closet door brackets in random places because of which 2 brackets were lost ( these are 30 years old closet doors ) and then he blamed me for losing them.He sent someone to fix it who didn't know much , handy man from my building helped and had 2 brackets from a job he did for anther apartment. - When I examined a floor plank the day I visited , that plank had Knicks and dents and he assured me the installers never install damaged planks. Guess what ? I found probably 8-10 in living room and guest room and I refused to look more( his carpenter showed me a few !!)I live in 920 sqft apartment but I wanted it to end so got some money off and said am done with this and wanted to move on. I paid the rest of the installment. - 1 day after I said am done I could hear pop sound from 2-3 places and to my horror I had to text him again. Brand new floors had an issue that my old floors didn't ? Then he picked up my phone and said " you said you wanted nothing do with us , I will help you out of courtesy " .. really ?????? Before he sent his guy , I checked the entire apartment the weekend before and taped all places and there were about 25 of them ( sigh) .. I sent him pics and he said " we won't fix everything " .. his guy came who was nice and drilled maybe a 300 nails in my apartment , many on each plank which was filled with filler but you can see it in pictures . It fixed the issue 50 percent ( felt like at that time ). The pops reappeared and now the issue is all over the apartment , pops and clicks - Last , all I am asking from Jim is the floor invoice ( where he is strike off the price ) so I know the exact wood and quantity which he wouldn't give me. And I asked simple questions about how the subfloor and floor was installed so I can tell other contractors who come to look at it it but keeps making excuses. Since then I have contacted many contractors who either said that it's acclimation , or subfloor issues ( most likely it's sub floors ) and they have asked me to wait till fall. read more

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**THIS REVIEW IS BEING POSTED AGAIN WITH EDITS IN THE END ** I really don't know where to start but I want to make sure people are aware of this before they consult with this flooring "AMORE CONTRACT FLOORING" specially Jim! I am sitting here in utter distress with squeaky and popping floors. The only good thing about it is from afar and surface the looks good , it's natural oak engineered floors. Let me list out everything that was wrong . 1. The main guy Jim Berardi has anger issues and pretty much tormented me through the process. I should mention he apologized after I broke down and called him out but it doesn't stop him from saying " you know nothing about floors" and " what do you want me to do, I sent my guy to nail it down ". He was fine and courteous to talk to before the work started and he had half deposit which I generously gave when covid started as I like to work on trust. He is the meanest and rudest person I have worked with. 2. There was no manager on site , Jim hasn't been on site physically since he got the contract. A site manager Steve was suppose to be onsite but never made it( I don't know why ). Jim said Bruno, his flooring guy was the site manager but since the floor has issues , I have asked him numerous times to let me talk to Bruno and the answer is " he is a laborer and I deal with client " . I don't get it whether he is a laborer or a site Manager ? And who uses verbiage like "laborer" in today's day and age ? Bruno by far has been the most courteous person to talk to and I wish I was only dealing with him but he is loyal to Jim 3. I paid 500 bucks for "deep" Cleaning service. The same guys who packed and unpacked were trying to clean with a cloth. I had to call jim to ensure that they clean the kitchen and bathroom as they were NOT agreeing to it . What does deep cleaning mean ? I asked them a number of times to clean pantry shelves and that still had a fat layer of dust and I gave up . Jim gave me half off and said he is doing it as a courtesy and not because they effed up and don't know how to clean ? 4. I paid 1000 dollars for packing and unpacking and my apartment didn't have a lot of stuff . They didn't cover my furniture , my throws were in a basket kept in the bathroom without cover. I came to visit the first day and they were removing the floor. My couch and fabric furniture was kept without covers. My closet Was not covered and all my clothes had to be washed and office closet he's dry cleaned. I could have hired someone awesome to get it done properly . 5. All of the above would have been forgotten if the floors would have turned out ok but see the issues ( Jim initially said that the wood needs to be acclimated but never did for some reason, he lied about things left right center so am not sure what's the story behind it ) - they left the closet doors out , damaged the mouldings and the ceiling had black lines from moving the closet doors. On top of that his guys kept the closet door brackets in random places because of which 2 brackets were lost ( these are 30 years old closet doors ) and then he blamed me for losing them.He sent someone to fix it who didn't know much , handy man from my building helped and had 2 brackets from a job he did for anther apartment. - When I examined a floor plank the day I visited , that plank had Knicks and dents and he assured me the installers never install damaged planks. Guess what ? I found probably 8-10 in living room and guest room and I refused to look more( his carpenter showed me a few !!)I live in 920 sqft apartment but I wanted it to end so got some money off and said am done with this and wanted to move on. I paid the rest of the installment. - 1 day after I said am done I could hear pop sound from 2-3 places and to my horror I had to text him again. Brand new floors had an issue that my old floors didn't ? Then he picked up my phone and said " you said you wanted nothing do with us , I will help you out of courtesy " .. really ?????? Before he sent his guy , I checked the entire apartment the weekend before and taped all places and there were about 25 of them ( sigh) .. I sent him pics and he said " we won't fix everything " .. his guy came who was nice and drilled maybe a 300 nails in my apartment , many on each plank which was filled with filler but you can see it in pictures . It fixed the issue 50 percent ( felt like at that time ). The pops reappeared and now the issue is all over the apartment , pops and clicks *Edits* Someone else had the job done in Williamsburg and similar experience as me. I have to get my floors redone this year as the pops and creaks are all over the apartment and glue injections can't fix it and I never got any details I asked for from Jim. read more

When I purchased my house it had a lot of potential, which was largely covered in grime. The continuous hardwood floor throughout the living room, hallway and bedrooms was no exception, suffering from deep staining, scratches and overall long term neglect. One room had carpet padding adhered to the floor that was so old it turned to dust when you tried to remove it. I called SOS Flooring Solutions who gave a very reasonable estimate and ended up replacing a portion of the subfloor, then sanding and refinishing existing hardwood floors and replaced missing saddles. The portion that was replaced was done flawlessly, and the floor looks beautiful with the stain Jim recommended. Even though I wasn't living in the house yet when the work was done, Jim gave me a schedule for each step and stuck to it. The kitchen was draped before the work was done to contain any mess, and the house was left perfect. I wish I had photos of how ratty the floors looked to start as a comparison. The floor looks great and has gone a long way towards the new look of the house. read more

Amore Contract Flooring Service - Refinished floor. This floor had water stains, staples and disintegrating padding stuck to it before SOS came in and fixed it. - Flooring Near Me

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They weren't the most expensive or the cheapest. I used SOS based on reviews and they do not live up to the 4.5 stars. Workers left dust everywhere, left used sand paper, didn't put back baseboard covers and final product is just average. Got 2 very cheap coats for $2,300 that are getting scratched up already with just minimal use. They also spilled poly on my tile floors and didn't clean it up. Jim is a good salesman but that's the only good there was. read more

When I find a contractor I like, I tend to stick with them and use them for multiple jobs. SOS Flooring Solutions has done three different types of work in my house on four different occasions, and I have been more than happy with the service each time. On two occcasions, they cleaned my carpets. They were able to get out resistant stains, get the pile to stand up again after years of compression by heavy furniture, remove pet odors and leave the carpeting looking brand new. I had been resistant to using a carpet cleaning service because in the past, I've used other contractors who have left my carpets looking like a wet dog, which was much worse than they were to begin with. I will certainly continue to use SOS Flooring Solutions for carpet cleaning, because the experience was so much better with them. The men who came to do the work moved all the furniture for me, and did so with great care to make sure nothing was damaged. Afterward, they inserted plastic guards under the furniture to make sure that the carpets didn't get stained as they were drying. I had my bathroom tile and grout steam cleaned and resealed by SOS. That was another very positive experience. The crew had been slightly delayed due to an accident, but instead of canceling or rescheduling my job, they came and stayed until the job was finished, even though someone else might have quit midway. Ultimately, the bathroom came out looking like it had been re-tiled. There was no trace of the mildew that I had been unable to scrub out, no matter what I tried, and the sealant made the grout color look birant and new. Finally, I have a ceramic tile floor on the ground level of my house that overlaps the original house and an extension. Settling of the extension caused the tile to come loose, raise up and cause a tripping hazard. The owner of SOS, Jim Berardi came over and took a look and told me what would be involved in preparing the underfloor and repairing the tile. I agreed with the plan and the job was done beautifully, on time, and just as promised. I have recommended Jim and the crew at SOS Flooring Solutions to friends and family, and they are all as happy as I am with their service. I highly recommend this company. read more

My whole family has used SOS on several occasions and we could not say better words than we will use them again when the need arises. They do the right job the first time and you don't need to be concerned that they may miss a thing. Always reliable. read more

SOS Flooring is a contractor I can definitely recommend. They return phone calls. Arrive on time. All materials as discussed and written. Very knowledgeable about the products and services they sell. They did an excellent installation and nice cleanup after. No dust. Will refer to all. read more

These guys are great. I closed on my home on Tuesday, on Wednesday two guys came to begin sanding floors for my living room, den and three bedrooms. They arrived promptly at 7:30, which we discussed, and didn't leave until after 7pm. They stayed late to make sure all the floors were completely sanded, and were able to lay down our stain. Doing so allowed them to come in the next morning and lay down the Matte poly. Jim, whom I spoke with frequently, is professional and very accommodating. Any potential issues were laid out, and he was more than willing to meet my needs. He was also accessible, which is a big deal to me. I recommend them for any use, and I will personally use them again for any other house hold needs. No headaches with these guys. read more

Excellent company. prompt, dependable, and their work is outstanding. Highly recommend SOS Flooring Solutions for all your flooring needs.

This guy is a fraud. He did work in my summer house. Immediately floors were pealing off before we even moved in ( new construction) and he promised to redo when we moved out at end of summer. Never returned calls. Called him from another phone number and he said he won't come back. read more

We were looking for a flooring company to re- sand, stain, repair and poly old original oak floors in our home. Checked out yelp and after looking at several reviews decided to give Jim a call. He responded promptly for an estimate in person and put everything in writing. We agreed on specifics and his guys came to do the work. They had to come back 2 times extra to make everything 100 percent for us but that's where I'm glad we chose him. He was on vacation in Mexico( which he gave full disclosure of prior to the job) and answered numerous texts promptly not hours later or not at all to have the issues resolved. He could have easily left it to his manager to handle but saw to it personally that he would leave us 100% satisfied. Thanks Jim and to the crew that made things right. read more

Jim Berardi and his crew were courteous, very clean, and professional. The floors look beautiful. I would highly recommend this company.

Jim was great. Floors turned out fantastic using their sandless solution. I got the color I was looking for on the floor and it was done in a day. His pricing was fantastic and he stayed in constant communication with me throughout the process! read more

I used SOS in my own home and they were extremely competent and delivered on exactly what they had promised. Their workers went beyond the original request and made relevant suggestions to help improve the look of the job. I would recommend them to anyone. read more

He did a great job. Jim was really responsive throughout the whole process, instantly answered texts / emails / calls, and communicated a lot in general. I really appreciated that. The work was very high quality. Will recommend to friends. - Vlad read more

Jim Berardi was prompt, professional and attentive to our goals. He helped us find the best carpet for the application and was willing to work with our budget. He insists upon quality and craftsmanship and has an outstanding installation crew who got the job done on schedule. Thank you SOS Flooring! read more

I had them re-do the hardwood floors throughout the house. Looks fantastic! What a difference from before and after! They were very professional - flexible scheduling, and completed the job faster than anticipated. Top quality!! I would recommend them to anyone looking for a flooring service. Great job! read more

Jim was terrific coordinating our whole deck job - power washing and painting a large deck that looked so decrepit and now looks brand new. Danny (powerwasher) and Carlos (painter) were thorough and answered all of our questions. They were very responsive and responsible. Carlos was so careful with the painting and very patient with a job that took longer than any of us expected. I would recommend the company highly. read more

We used Jim to restore natural hard wood floors on an investment property. I am amazed at how well they turned out! They were very old and tattered however Jim and his team brought them back to life. He uses the highest quality products, while still staying competitively priced. Even though this was an investment property Jim and his team treated it as if it was my personal home. Their attention to detail and work ethic was pretty impressive to say the least. I will recommend SOS Flooring to everyone. read more