I needed a mammogram and ultrasound and first I made an appointment in the Thousand Oaks Radiology…read more The worst experience ever. So, I made an appointment at Nancy Reagan Breast center. What a difference. From the time I called to schedule appointment to the time I walked in and had the procedure. Everyone made sure I was comfortable and had all my questions answered. The best place to go to. Thank you all the staff.

I have had good experiences here. I've had a few mammograms here, and once they found something,…read moreand I was able to get back in right away. Luckily, it wasn't anything to worry about. I do pay extra for the AI assisted technology to view the mammogram results. Just plan ahead, and show up early to appoints, as there is usually a little bit of a wait to check in.

I want to start by saying that RadNet Rolling Oaks Imaging on Sycamore is a huge upgrade from their…read moreprevious Erringer Road location. The facility is nice, the staff was courteous, communication was excellent, and I was taken back right at my appointment time with absolutely no waiting. I was told my imaging results would be available within 5-7 business days. Today is 8 business days, so I called simply to get a status update. Unfortunately, that's where my positive experience ended. I spoke with a representative named Mary, who had absolutely no patient bedside manner. When I asked when I could expect my results, she simply said the radiologists were behind. I understood that already, that's why I was calling for an update. When I asked if we were talking about another week, two weeks, or even a month, her response was, "I don't know." That is not an acceptable answer for a patient who has an upcoming surgery that depends on this radiology report. I have to stop prescription medications and over-the-counter vitamins based on my surgery schedule, and without these results, I don't know if that surgery can proceed. A little empathy and communication would have gone a long way. Instead of repeatedly saying, "I don't know," it would have been much more helpful to say something like, "I'm sorry for the delay. The radiologists are running behind. I'll flag your concern for follow-up, and please check the patient portal again in a couple of days." Even if she couldn't provide an exact date, showing some compassion would have made all the difference. I understand that healthcare is overwhelmed right now, and delays happen. My frustration isn't with the delay itself, it's with how I was treated when I called for information. If you're having imaging done here, the appointment experience is excellent. Just be aware that your results may take significantly longer than the quoted turnaround time, and if you call for an update, you may not receive any meaningful information.

Drove from Oxnard to Simi Valley after fasting and giving myself an enema, as instructed. Arrived…read morein plenty of time for my scheduled appointment, paid $420 in copay, only to be told we couldn't get the entire procedure done today. Can I come back for half of it? In other words: can I do another fast, enema and two hour drive because THEY can't get it together? So, I rescheduled the entire thing and went to eat, since I hadn't yet. During the meal I get a voicemail saying my appointment needs to be rescheduled because they overbooked. What kind of shit show do you run?

I recently got into an accident and was recommended this place to get an MRI done…read more When I walked into the building I warmly greeted by the receptionist Kim. She checked me in with ease and I waited in the waiting room. I helped myself to some coffee and waited patiently for my MRI. I have never gotten an MRI done before so I was very anxious and expressed my feelings to the technician. I was glad that the technician Robert was very attentive to my needs and talked me through the whole process. I was helped off the machine and was glad that everything went smoothly. Everyone here was so nice and made my experience so much better.

I had an excellent experience at SoCal Imaging Center on Verdugo Blvd. The place is spotless and…read morevery well sanitized. The service was outstanding from start to finish. Kim and Robert were both incredibly kind, professional, and made the entire process smooth and stress free. Their exceptional customer service truly stood out. Highly recommend!

The Tech in Moorpark does an amazing job on X-rays and CT scans. Results are typically faster than…read moreplaces such as **LA, and much easier to get an appointment much sooner.

Employees are more concerned with watching the Olympics than assisting patients. Horrible…read morerepresentation of Los Robles Hospital and clearly do not work well with the neighboring doctors' offices.

Wonderful staff and very caring and kind. I appreciate…read moreeveryone who works there to make it such a special visit

Came to this place for a chest X-ray for my pre-op and a thyroid ultrasound. There was plenty of…read moreparking, and the best part was that it was free! The staff was friendly and professional, and everything went smoothly from start to finish. I had a great experience and would definitely recommend this place for imaging services.

I've gone to other imaging centers and been to this one maybe 2 or 3 times (including today). I…read morecame early and staff were busy but I was acknowledged as soon as I walked up. Nice but also I understand it's not always easy in that environment to be on top of new people coming in. I checked in, filled out my paperwork and expected to be sitting for a while since my appointment wasn't until 11:30am and I arrived close to 10:45am. To my surprise I was taken back early. John was the star of my day. He greeted me more prepared than I've ever had a scan tech be. He ran down everything that would happen but none of it was condescending and he respected my experience while still checking if I had questions or needed anything. Anything John said he would do he did right on time. No one forgot about anything they said they'd do, whether it was getting parking validation, being reminded to take medication or asking for water. I was offered more comforts without asking. I didn't get his name but the guy working with John helped care for the little things and made sure I had a pillow also propped under my arms so they wouldn't fall asleep while my scans were being done. No other imaging place ever offered that, and yes my arms would fall asleep. We chatted about clothing options for scans and he's the first person to have given suggestions and they were good. Back to John, he talked me through my scans and what to expect, which I always appreciate. He told me how long until I could move my head while the rest of my body got scanned. Scans make me nervous so I try to request time checks but places don't always do them when they say they will. I didn't ask John for time info, he just did them and came over to tell me and check I was ok and understood instead of just using an intercom. Nothing felt forced and I had never admitted to them I have a hard time staying still for so long in the machine. They just got it. Scans used to take me about 45min but they also have a new machine that did them (PET/CT) in under 20. The results here also take maybe a day or two to be sent to my oncologist vs a week or two from other places I've been. I drive from the Hollywood area to Northridge based on my Oncologist's suggestion and as much as I hate the drive and the cost of gas this is absolutely worth it. Big thank you to the whole Renaissance Imaging Center of Northridge for being so wonderful. What a difference it makes. Bonus points that when I called Marisela to make an appointment she actually called me back when I left a message. It sounds so basic but going through the Medical system so much getting calls back is not as common as it used to be so I was impressed.

I had such a wonderful experience with Fariba Rabiei, Mammography Technologist, at Renaissance…read moreImaging Center. After previously having a very negative experience there with an ultrasound technologist, Anete, I was honestly nervous about returning. During my ultrasound experience, I did not feel that Anete was trauma-informed. Her demeanor felt cold, detached, and lacking in compassion, and she came across to me as though she really did not want to be there. When you're already dealing with medical concerns and feeling vulnerable, the way you're treated matters tremendously. Then I met Fariba and Fariba was THE BEST! This was my first mammogram, and I couldn't have asked for a better person to walk me through it. Fariba was warm, polite, patient, compassionate, and incredibly respectful. She explained things, made me feel comfortable, and turned something I was nervous about into a genuinely positive experience. The contrast between my two experiences at the same facility was HUGE. Fariba demonstrated exactly what trauma-informed, compassionate patient care can look like. She made me feel like a person rather than just another appointment. Fariba, you redeemed this place for me! Give this woman a raise, an award, flowers... SOMETHING. for Fariba. Healthcare needs more people like her.

I've been to this location about three times now and they've been nothing but wonderful every…read morevisit. The front office staff always greet me warmly and make sure everything is taken care of quickly. Scheduling has been just as easy. When they've called to set up an appointment, it's fast and problem-free, and they send reminders ahead of time so nothing slips through the cracks. The techs are gentle and take the time to explain instructions clearly before each exam, which makes a real difference if you've had prior negative experiences in other medical offices.

No complaints except that they only have one machine and the place is outdated. Everyone that…read moreworked there was friendly and it was a smooth process for my first MRI.

Great people to work with and accommodating to my schedule. Also open mri is the only thing I can…read morehandle and they are kind enough to walk you through the process

I came to this place for an MRI and my tech was Luis. I was very anxious on my way there but it…read morecouldn't have gone better. Everyone was very kind and efficient. Luis made me feel comfortable from the start and was very professional. Def recommend going here if you're claustrophobic and or nervous about getting imaging done and request Luis as your tech!

In APRIL I was scheduled for a Renaissance Imaging Procedure, but two times I was rescheduled…read morebecause, "Our equipment is down, we'll call you when it's ready to go!" I heard nothing, so last week, in JULY, I called to ask about the equipment. "Oh, it's fine!" In the meantime, I read some very questionable reviews, so wasn't expecting much today. However, it was a very positive experience! The parking garage attendant at the Four Seasons told me I should use Valet Parking, but no attendant was present, so I returned to the garage. He was very friendly and said I wouldn't even need to have my ticket validated. He would remember me. It was a very l-o-n-g walk to the hotel! Rolando, a Technician with 25 years experience, guided me through the Imaging procedure, explaining each step in the process. He was friendly, professional, and very competent. We even discussed our impressions of the ongoing World Cup Soccer competition. I was impressed!

Ct scan. Great care. Good experience. Not too much more to say. Don't have much moreread more

This place is very clean. Staff are pleasant and helpful…read more Kevin the MRI tech was great and explained everything in detail that he was doing. Would recommend to everyone.

Extremely frustrating experience. Communication was unclear from the start and we kept being told…read moredifferent things. What should have been a straightforward MRI appointment turned into weeks of confusions and unnecessary delays. When patients are already dealing with medical anxiety, the last thing they need is poor coordination. We ultimately decided to go with another facility because we no longer felt confident in the process here.