In APRIL I was scheduled for a Renaissance Imaging Procedure, but two times I was rescheduled…read morebecause, "Our equipment is down, we'll call you when it's ready to go!" I heard nothing, so last week, in JULY, I called to ask about the equipment. "Oh, it's fine!" In the meantime, I read some very questionable reviews, so wasn't expecting much today. However, it was a very positive experience! The parking garage attendant at the Four Seasons told me I should use Valet Parking, but no attendant was present, so I returned to the garage. He was very friendly and said I wouldn't even need to have my ticket validated. He would remember me. It was a very l-o-n-g walk to the hotel! Rolando, a Technician with 25 years experience, guided me through the Imaging procedure, explaining each step in the process. He was friendly, professional, and very competent. We even discussed our impressions of the ongoing World Cup Soccer competition. I was impressed!

Do not recommend at all.Every week I called to get the results of my ct, they keep telling me oh it…read morewould be ready next week . It's been almost a month. They shout get no star at all .

why am i not surprised with two stars. terrible customer service, i showered up about 5 min prior…read moreto my appt and by the time they could help me i at the time of my appointment i was told that i was too late. I took off work early to do this appointment and wasted the time off. I was NEVER late, but because i wasn't 20 min early in checking in they cancelled my appointment. Terrible customer service

I've had to get imaging done here in the past and then recently two different kinds of CT scans…read more While it's a place I don't like to come, I've had positive experiences every-time. My most recent experience was for a neck CT scan. Something I was dreading and really worked up about. Thankfully the staff here were all A+ at helping me navigate something that I was really freaked out by. It starts with the front desk and the man/women duo were friendly, all smiles and instantly gave warmth from the minute I signed in. They didn't know about my nerves but nonetheless they were really nice. The waiting room and back changing area is fine. Nothing specific to write home about but it's clean and they get you in and out so you don't spend much time in those areas. I'd definitely give kudos to the staff for being experts and kind. As I mentioned above the staff running the neck CT scan machine were great. Two gentlemen and I'm sorry I forgot their names (I'm on medical professionals overload - so many nice people too many names to retain). They knew I was scared and they did their best to support me and try to make the process as pleasant / streamline as possible. Even more impressive was when there was an issue post scan they called a doctor right away and got me safely assessed with record speed. It was a lot but solid nice staff make all of the difference.

Yesterday I had an MRI at this location, I drove all the way from Hollywood and I can't say enough…read moregood things about my experience. My doctor, Dr. Caroline Pieszak, recommended this place, and I'm so grateful she did. I usually get very anxious about MRIs, so I made sure to let them know ahead of time. When I arrived, they were incredibly kind and understanding. They gave me an eye mask, lavender patches, and a warm blanket -- such a thoughtful touch. I truly believe the lavender patches helped calm me and made a big difference. From start to finish, everyone was so nice, patient, and caring. I felt comfortable and supported the entire time, which is not something I usually say about MRIs. I'm so happy I found this place, and I will never go anywhere else for an MRI again. Highly recommend Tracey Cunningham

Go back in 3 days after my MRI and they say my report won't be done for another week from now so…read moreover 10 days from MRI. This is 3x slower than anyplace else in area. It's also not what I was told on the day of MRI--unfriendly front office. If it takes 10 days to get a report back publish that on check in window so we're not told something different when we get the scan and can take our business elsewhere.

What should have cost me $500 per MRI out of pocket, they charge my insurance $5500 and I still owe…read more$500. I hate crooks and the way these places charge insurance companies a ridiculous amount is the reason why our country is going to pot. Don't come here for ethical reasons. Such a greedy place of business

The folks here are the kindest people. To start with, the receptionist was warm and welcoming when…read moreI entered. Having had several MRI's in my lifetime, I have an idea of what to expect. Once inside the tube, it's loud...sometimes though, you just gotta get it done. Super shot out to Rolando for his patience and extra effort to be sure my ears were well covered, that I was comfortable and for keeping me informed during the imaging. Highly recommend this medical facility if you need a MRI. They are by far the Best!

I want to start by saying that RadNet Rolling Oaks Imaging on Sycamore is a huge upgrade from their…read moreprevious Erringer Road location. The facility is nice, the staff was courteous, communication was excellent, and I was taken back right at my appointment time with absolutely no waiting. I was told my imaging results would be available within 5-7 business days. Today is 8 business days, so I called simply to get a status update. Unfortunately, that's where my positive experience ended. I spoke with a representative named Mary, who had absolutely no patient bedside manner. When I asked when I could expect my results, she simply said the radiologists were behind. I understood that already, that's why I was calling for an update. When I asked if we were talking about another week, two weeks, or even a month, her response was, "I don't know." That is not an acceptable answer for a patient who has an upcoming surgery that depends on this radiology report. I have to stop prescription medications and over-the-counter vitamins based on my surgery schedule, and without these results, I don't know if that surgery can proceed. A little empathy and communication would have gone a long way. Instead of repeatedly saying, "I don't know," it would have been much more helpful to say something like, "I'm sorry for the delay. The radiologists are running behind. I'll flag your concern for follow-up, and please check the patient portal again in a couple of days." Even if she couldn't provide an exact date, showing some compassion would have made all the difference. I understand that healthcare is overwhelmed right now, and delays happen. My frustration isn't with the delay itself, it's with how I was treated when I called for information. If you're having imaging done here, the appointment experience is excellent. Just be aware that your results may take significantly longer than the quoted turnaround time, and if you call for an update, you may not receive any meaningful information.

Been going here for years, always been happy til my last visit. The staff checking in was fine,…read morebut the woman who did my mammogram was brutal. She was very rough, didn't treat me as a human. Especially when they're smashing your boobs. I had red marks on both breast's afterwards. Will never go back there. This was the one in Thousand Oaks. Guess they moved there back in August. Not good, Sorry to say

The staff is gentle, kind and explains things so you feel comfortable and confident. Will always…read moretry and book with UCLA Radiology 1st.

Tough to get on their schedule for serious procedures such as CT, MRI, PET etc. campus are spread…read moreout in the copy

Dr. Cohen is by far the best! He is so knowledgeable in all areas of medicine and if he doesn't…read moreknow, he does his own research to find an answer. He has such a close-knit network of fellow physicians that he can call upon whenever a patient needs. Very helpful when second opinions are needed. I have been a patient of Dr. Cohen's for just about 6 years now. I have had just about every abnormal reaction and Dr Cohen has been on top of every situation. His timely responses to me and his after hours efforts to help definitely make a difference in the patients quality of life. It has mine! I am truly grateful for Dr. Cohen and his office staff. He has some of the best staff around too. Dr Cohen and his staff know every patient without having to read your chart every time. Feels like family!! I had an incident (broken ankle) that wasn't Dr Cohens area of expertise but I called him right away and he made sure I was in the best hands for treatment. He even did follow up with me to ensure I was healing overall, not just leaving it to the foot dr. Dr Cohen truly cares about the whole well being of his patients and I recommend him to anyone. I have referred so many of my own contacts to him because he is the best.

While the doctor himself is nice, the staff leaves much to be desired. I visited the office seeking…read moreSDI paperwork, only to be told I'd have to pay $25 just to have a form filled out--something most primary care physicians do for free. Additionally, they were eager to prescribe medication without any proper diagnosis or proof of my condition. The overall attitude of the staff was unprofessional, and the office had an air of arrogance that was off-putting. Maya, a little kindness goes a long way, and to the rest of the office staff--accountability and professionalism matter. I hope to see improvements in the future.

I should've written this a long time ago. Years ago, I came to Big Oak Radiology in Calabasas with…read moreserious back pain and no insurance. I didn't have much money at the time, and they could've easily turned me away--but they didn't. Instead, they treated me with kindness, respect, and gave me a very reasonable price for my MRI. That kind of compassion is rare in healthcare. They helped me when I really needed it, and I've never forgotten it. For the record--I don't write reviews. Yelp keeps reminding me I have 31 pending, and I'm not doing them. But this one? This place? They deserve it. That's how special they are. Thank you to everyone at Big Oaks. You made a difference when it mattered most. -- Kent J.

Calling medical offices as new patients and having major X-rays taken isn't something I'm…read moreparticularly crazy about. However, my experience here was so smooth. I was referred to them by my doctor and he had nothing but amazing things to say about them. My doctor said it's his favorite radiology lab because they're perfectionists and they always give him their 100% with the X-rays they take and the details they provide. It turns out he was right. When I first called, I spoke to Jessica. She was so helpful, sweet, efficient, and easy to communicate with. She sent me the link of the form to fill out online and gave me an appointment with no hassle and without having to be on the phone for too long. The form was so easy to fill out, and I was also able to upload my ID, insurance, and other information on the form so that they had everything they needed prior to my visit. I wish all offices did this prior to you showing up in the office and having to fill out a bunch of paperwork there, even before Covid. It just seems much more reasonable and organized, and it also saves so much waiting time. When I showed up, Jessica greeted me with a smile and told me it will only take a few minutes. All staff members were wearing masks and they had hand sanitizers everywhere and proper signage. It was perfect. In just a few minutes, Bianca called me in to take my X-rays. She was so sweet, super gentle, and efficient. The whole process of going, waiting, and having the X-rays taken took less than 15 minutes. I was so impressed and happy with my experience. I highly recommend this lab!