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Amsterdam Airport Express Bus 397

4.0 (1 review)

Amsterdam Airport Express Bus 397 Photos

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3 years ago

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Schiphol Amsterdam Airport - AMS - Heineken bar

Schiphol Amsterdam Airport - AMS

3.9(1k reviews)
1.1 km

Most of the experiences we had here were solid, with the exception of going through immigration…read moreupon arrival. The KLM Crown Lounge was spacious and well-appointed. We did have to wander around quite a bit to find the bar that contained liquor, but we were persistent! Airport was clean and all employees we encountered were pleasant. We waited about an hour and a half in a very hot line to clear immigration. None of the self-service kiosks were open. When the Schengen line was totally clear, I hoped they would start taking people from our line; no such luck. The gentleman who helped us was nice, but it took way too long to get to him. It is very convenient that the train station is right there in the airport, though I wish the platform system was made a bit more clear no the kiosks when buying tickets. For those of us who don't have this type of transit in our home cities (Los Angeles), it made transportation tough. In fact, we got on the wrong train and what should have been a 15 minute ride from Schiphol to Centraal became an hour-long detour in the broiling heat.

I had a very disappointing experience at Amsterdam Schiphol Airport, and unfortunately it happened…read moreon both my arrival and departure. I was traveling with my family, including my 22-month-old son and another young child. We waited in line for well over two hours, and by the time we got through, we were literally running to our gate and barely made our flight. The stress was overwhelming. What made the experience even worse was the lack of air conditioning. The terminal was extremely hot, my toddler was exhausted, crying, and struggling in the heat, yet there was no assistance to be found. When we tried to ask for help, the staff we encountered were rude and showed very little empathy. I understand that airports can be busy, but families traveling with small children should not have to endure hours in line without support, especially in uncomfortable conditions. This was by far the most stressful airport experience I've ever had, and because of it, I will avoid connecting through Amsterdam in the future. I sincerely hope Schiphol takes these concerns seriously and improves the experience for families and other travelers.

Photos
Schiphol Amsterdam Airport - AMS - Cheese and Miffy at souvenir store

Cheese and Miffy at souvenir store

Schiphol Amsterdam Airport - AMS - KLM Lounge 52

KLM Lounge 52

Schiphol Amsterdam Airport - AMS - 3/6/26 Gate D74

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3/6/26 Gate D74

Connexxion Shuttle Service - Hopefully he gets this picture! Thank you for the nice tour!

Connexxion Shuttle Service

2.0(15 reviews)
1.1 km

I used the Connexion shuttle service when I went to Netherlands last week…read more Since taxis are too expensive (about 45 -50 Euro) and the Tram would take too long, I decided to use the Connexion shuttle service instead. I paid 25 Euro for a round trip fare and they take you to your hotel in downtown Amsterdam. It was definitely worth it. It's less hassle than the tram and cost less than a cab. They are also very good at picking you up for the return back to the airport. They can pick you up at more than 100 hotels in the city even if you are not staying at those hotel establishments. Just make sure you call them or have the hotel makes reservation for you the day before. The driver that dropped me off to my hotel was very nice and I even took a picture of him. He requested that I send him the picture because he collects the pictures of tourists that takes photos of him. Unfortunately, I lost the email that he gave me. I'm hoping that his boss sees this yelp review and sends him the picture! :)

I have mixed feelings regarding Schiphol Hotel Shuttle. I only used their service from the airport…read moreto the Crowne Plaza Amsterdam City Centre. Overall the ride was fine, but I had some issues with organization at the airport. I decided to purchase my tickets in person instead of online because I wasn't sure of my arrival timing. If I had purchased tickets online before I got to Amsterdam, I would have received a small discount off. Purchasing the tickets from the counter in person though was easy and I was then directed outside to the waiting area. When it came to the waiting area, this is where I felt the service had some issues. There was one man outside running the area, but a mass of people lined up. At times it felt like there was some confusion as to how the lineup worked with some individuals trying to cut. There was no indication if you should check-in with the man in the waiting area. I felt it was strange he never asked to see our tickets or had an organized list of departures. This would have helped with some of the confusion. Schiphol Hotel Shuttle advertises departures at intervals of maximum 30 minutes, with no waits longer than 30 minutes. I found this to not be the case at all. It took around an hour in line before we finally boarded a shuttle. It seemed like they had a shuttle arrive at the airport every 30 minutes instead of taking into account how many people were in line. More shuttles should have arrived for the number of people in line in order to meet the promise of not waiting longer than 30 minutes for a shuttle. The shuttle itself was clean and the drive into Amsterdam was fast. The only major hold up was one of the other passengers in the shuttle did not purchase tickets. This should have been discovered before the van even left the loading area by the man running the line. The driver was the only individual who looked at our tickets. The driver then had to pull over after loading the van to let the couple out so they could run into the airport and purchase tickets. We then had to wait for the couple to come back, which added more time onto our wait. Overall the driving was fine and the drive into Amsterdam didn't take long. The biggest complaints I had with the service was regarding the waiting at the airport for the shuttle and the lineup. If this aspect had been more organized, I would easily add an additional star to this review. I may use Schiphol Hotel Shuttle in the future, but this ultimately depends on who I'm traveling with and to where in Amsterdam.

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Connexxion Shuttle Service

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Delta Air Lines - Over the wing on a Delta's Airbus 330 AMS-ATL

Delta Air Lines

3.0(10 reviews)
1.0 km

My fifth time catching a Delta flight out of Amsterdam. Two to Boston, one each to Detroit and JFK…read more Now I'm flying to the mothership, Atlanta. And unlike the first four times, I'm no longer a Diamond Medallion after a job change and significant downturn in my personal flying travel. This is how most passengers fly. My train to Schiphol was delayed so I didn't have time to hit up a lounge and I didn't have time to pick up anything along the way to the gate. It was a fast walk from the train platform, a priority queue at the ticket counter to check my bag (a ten day trip that was too big for a carryon plus two bottles of French wine), a rush through security and then more fast walking through terminals to the gate. I arrived in time to watch the Delta One cabin board. Fifteen minutes later, everyone was on the aircraft and the doors closed. It was organized chaos as too many passengers standing in the way ("gate lice") but the ground services team doing their best to keep an aisle clear. On board my Airbus 330, we pushed back on time, spent some time on the deicing pad, and then we were off on one of the closer-in runways (not the famous Polderbaan that seems halfway to London). On board service in the cheap seats was good from the flight attendants. We had drink services, lunch (I chose a decent cheese ravioli over a chicken curry hoping to avoid spilling it) and a light dinner (a cheese toastie). The wifi worked well, the power outlets worked well and while I didn't manage to sleep, I did get a doze in between movies on this ten hour flight. Improvements? Not much that's within the airline's control. The terminal could be roomier. The passengers could sit until it's time to board. Europe could be closer. Flights could be cheaper, I suppose. [Review 253 of 2024 - 93 in Netherlands - 21288 overall.]

Delta Loyal - Always and Forever! Not much room at this specific gate for boarding so there was a…read morelot of spillover into the aisles, but employees got folks moving and boarded quickly for an o time departure to Atlanta.

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Delta Air Lines - Amsterdam Airport Schiphol , Gate D53.

Amsterdam Airport Schiphol , Gate D53.

Delta Air Lines - Delta Air Lines Airbus 330 for AMS-ATL

Delta Air Lines Airbus 330 for AMS-ATL

Delta Air Lines

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Transavia

Transavia

1.5(33 reviews)
3.2 km

Here's something to keep in mind. I purchased an itinerary from Delta originating in the US and…read moreconnecting at Amsterdam on Transavia to Lisbon. But because Transavia is not a SkyTeam carrier, I was denied access to the KLM Crown Lounge. This, even though I am a Diamond Medallion (Delta's top tier elite), I'm flying Delta One (upgraded through certificates) and I have a SkyClub membership. So do not expect access to a lounge if you're on Transavia. So to solve this little dilemma, I reached out to Delta and did what's called a "Same Day Change" and switched over to the KLM direct flight. Now I'm sitting in the KLM Crown Lounge with a glass of wine, some snacks and a comfy seat with power and wifi. [Review 16552 overall - 70 in Netherlands - 62 of 2022.]

During my Paris-Orly Fez flight, my suitcase was damaged: the zipper was broken and partially…read morejammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was "functional." Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia's response provided to me in a private message was strictly limited to the following: "On my end, within customer service, I am unfortunately not in a position to take this matter any further." In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

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Transavia
Transavia
Transavia

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Amsterdam Airport Express Bus 397 - buses - Updated July 2026

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