Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

I live in Arizona but one of my sons lives in Houston. We obtained Renters and Auto insurance for…read morehim through Pasadena. I have had such attentive service with Pasadena I asked them if they could insure me, too, even though I live in Arizona. I have three policies with Pasadena. This year I decided I should probably research another insurance company in Arizona since this is where I live. But when Lorissa reached out with renewal quotes and suggestions on how to lower my rates I was so pleased and impressed! Lorissa is quick to respond and work on my behalf to get the best rates possible. Also, she is so very polite! She is the reason I renewed with Pasadena instead of switching companies. Now I'm getting quotes for my other son who also lives in Arizona! The personal service is what I appreciate most.

Incredible customer service on all levels. Not only did they beat other insurance companies on…read moreprices they continue to check rates to make sure I have the best. Immediate response from them if I have any questions. Highly recommend.

I would like to thank Nataly for helping me decide on why I should pick them, the Texas Insurance…read moreAgency. The customer service I received was the best!! I truly recommend this place for anyone!!

Christine Bui provided exceptional service while handling my auto and life insurance. She was…read moreprofessional, attentive, and took the time to address every concern I had. I especially appreciated her tailored recommendations, which made the decision-making process much easier. Highly recommended!

David have great energy and passion in helping his customers with Life, Health, Home and Auto…read moreinsurance. Give his office a call for a quote.

Branda Lopez did a good job very professional and efficient amd gave me a quote on a timely manerread more

It's amazing having contact with Ms Ade Oyejobi, She's professional and a good listener that cares…read moreabout your insurance by providing the best solution coverage at affordable cost, she's always available whenever you call with the best available solution. A month after she provide my home insurance due to her service I have to cancel my Auto Insurance with my former provider and move my auto to State Farm due to her highly professionalism & Competency . I Irecommend State Farm especially with Ms Ade Oyejobi, State Farm Agent, Katy TX. She's the best!!!

Terrible office. They were very fast to respond when I was a new customer but now that I needed to…read moremake changes to my policy and consequently cancel, the communication has stopped. Much better agents out there than this one and her office.

Angelica insures my home, cars, boat and life for my family! She is so professional. I like the…read moreperiodic reviews that keep my coverages up to date. I highly recommend her and her entire team. She really cares for her customers.

Made a online insurance request for my vehicle, very great service from Jenny Lopez taking me step…read moreto step on the process. while they couldn't do much on their end from my history I was glad they tried every option and great personality on her. Keep up the great work!

My wife got into an accident, which left the car drivable but with an open trunk that won't stay…read moreclosed. We spoke with Robin and an agent about the process. We were told to choose any shop we trusted, along with some locals that they work with, and our car was in the shop the next day. They also arranged a rental to pick us up from the shop, and send us on our way until the car was finished. I never saw a single bill, State Farm handled everything, with absolutely no issues! I couldn't recommend Robin and her team enough.

Ray Fogleman is extremely unprofessional. Please avoid doing business with this company at all…read morecosts. I called to learn what kind of insurance we would need as we have just started a non profit group for youth athletic fundraising. From the start Ray acted as if we wouldn't be able to afford a $1500/year policy, and sounded aggravated he even had to speak to me. Rather than answer my questions he informed me that we do not meet their "client profile" and then hung up on me when I asked him what their "client profile" was. Completely rude and terrible service.

I own a business here in Houston and I was recommended to Texas Insurance Agency by a friend of…read moremine and I have been impressed with their responsiveness, professionalism and friendliness since I have been with them for almost 18 months now. Frank Hursh and the entire staff are always ready to help and they are quite knowledgeable regarding policies and they work to get the best plan based on your situation. Great Agency!