Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

Very friendly and helpful. The owner and the staffs always…read morego one step ahead to help us, the clients. It's hard to find agency like these who will put the customer's best interest at heart. Been become their clients for more than 20 years and I have never disappointed. Thank you.

Great service and nice people! Instead of push you to get…read moredone of everything, the agent tried to explain all coverages details to you. I saved $600 on my auto and $350 on my home. Will definitely do referral to them.

I wished I can give a NO START to begin with these people don't believe in new technology…read moreeverything has to be done is person and just for a signature it takes over 1hr just watching them type away and looking at the computer screen I had automated payments and then I get asked to come in and make a payment like I have all the time in the world Valerie and Mark very incompetent at doing there job I asked for a manager call back 24hr passes and never got a call , I am currently 33min in on hold as I'm typing this review not being focused on my work responsibilities because if I don't walk in today I have no insurance because they didn't complete there job when I did go in person 2 days ago If you work a full time job 6 days a week from sun up to sun down this is not the place for you I don't recommend for anyone in general

I would give them 0 stars but then I could not write a review! This has to be the WORSE auto…read moreinsurance company on the planet. BEWARE if you are hit by a driver with this auto insurance. Usually the cars are old, beat up and put together with spit and glue!!!! Unfortunately for me, I fell victim to such a driver. My car literally was driven off the lot in Alhambra when a " Fred Loya" insured driver pulled behind me at a stop light. He was so close to me that when I looked in my rear view mirror, I could see he was on his phone. It has been nothing but a headache since he HIT ME!!! His hunk of junk was unscathed and he went on with his bad self. Me on the other hand had to make many calls to his lousy insurance and mine. This went on for weeks and I still have yet to receive reimbursement for my car rental. How is it that this driver hits me and I have to pay out of my pocket?! That is so very wrong on so many levels!!!! Thank goodness I have great auto insurance. DO NOT, I REPEAT!!!! DO NOT GET THIS COMPANY TO INSURE YOUR CAR and TRY TO AVOID IF YOU CAN, getting hit by one of their insured drivers! Enough said:(!

I don't even know where to start! Full coverage auto insurance and I have to say I definitely agree…read morewith all the other one star reviews posted! Not only are they continuously raising the rates every few months but when you actually need your insurance forget it! Horrendous customer service! The women who work here are rude and dismissive. No people skills whatsoever! This place has really gone down the tubes! Agents don't care about safety, nor do they take their work seriously! Need roadside assistance? Again forget it! They will leave you stranded for 2+ hours...I've never used roadside assistance in over 8years! Last night my car stalled in an intersection and I needed my car towed less than a mile. I called roadside assistance and the agent took all my information and said she would send a text to let me know a time frame. She then released the call. An hour passed and I called back, the phone rang and after 8min. of calling back and being put on hold, another agent picked up and said they haven't even contacted a tow company. Again told me to wait for the text. Another 45 min passed. In the meantime my bf called his triple aaa and they came out in less than 20 min. I will be dropping Mercury and switching over to triple aaa same price, full coverage, amazing customer service and asked about the safety of myself and my child. They really go above and beyond. When I called back to cancel the tow with Mercury they didn't even have the right car, the agent could careless didn't ask about safety literally said "ok" and hung up! Don't make the same mistake I did and stick with a company that doesn't care about it's customers! To put the cherry on top, my parents are elderly and are treated horrible every time they go into the office to pay their insurance! You would think the women who work in this office would have some customer service skills, manners, morals and respect! I can go on but you get the picture! Save your $ and take your business elsewhere!!!

When my policy ends, I'm changing brokers. Armor's bought NIC and don't carry the same standards of…read morecustomer service relationships. They don't follow up, or double check written contracts, and Nancy and another young lady especially have a snarky teenage attitude when handling customers. Isabel is the only one that sounds like an adult. Luckily my car was was recovered and I can call Safeway directly. I recommend you choose a different broker . I'm going to buy a new car and will surely change insurance brokers or change to State Farm as my roommate and I can save on a multi car policy.

Our cars and home have been insured by this agency even before David took over from his father…read more Never filed claims until recently. Our son was driving for Lyft, and got into minor accident on 9/1/2022. Since Lyft has a deductible of $2,000 on their policy, and since the damage was under Lyft deductible we filed a claim under our auto policy. Cecelia, David's Budge agency is very helpful in following up our claim with their claims department. As of today, 11/22/22 nothing happens. Our car is stuck at the repair shop because Allstate claims department refuses to pay the repair shop for unknown reason. We don't think we are in good hands.

As a new client of David's office and of Allstate I am so pleased with their service. They are very…read moreresponsive and always provide quality service. I am thankful for Brenda getting me my policy started as quickly and efficiently as possible. She was very attentive and took care of any questions I had without hesitation. I look forward to being a long time client of this agency!

Sam has been extremely amazing helping me through my difficult times. I can't even thank her…read moreenough. She's extremely helpful. Thanks so much Sam. I hope you get a raise. Heather is also amazing as well thanks For helping me as well. Thanks for your customer Service skills. Heather hope you get a free Lunch. Thanks girls for everything! Management knowledge these girls. Thanks, Lorena M

I have been with State Farm since I first began to drive at (18yo)…read more I have had nothing but great service with St Farm. My agents are amazing they care about me like family. Anytime I need them log they are not available and I leave a message they get back to me quickly. Great to have a company so dedicated to there customers. I have definitely recommended them to all my friends and family members for there service and prices and discounts ...........

Victoria and the entire team at Pablo Pomes Insurance Agency have been my agents for a few years…read morenow, and I couldn't be happier. From getting me setup with the right policy and coverage, peace of mind during difficult circumstances, to being available for my questions. They have been nothing short of amazing. Thank you Pomes Insurance team!

Wonderful company they have the best customer service and a really good rate on any auto, home or…read moreother insurance policy Check them out!

Shout out to Andrew for getting me a low quote on my business insurance. Was easily and simple…read moreprocess, which is often hard to find these days! Highly recommend!

Sandra Rodriguez is the best Sales and Customer Service Rep you can ask for. Always going that…read moreextra mile to help!!! Recommend her a million times

I've been trying to contact the broker Alejandra R. that I signed up with & I keep getting the run…read morearound! She doesn't even respond to the number she originally texted me from for pictures... The business number printed on the paperwork is invalid & this is beginning to feel like a SHADY transaction!! Upon paying for my policy I was charged 630$ however I was never given a receipt & looking at my paperwork I understand why!! The paperwork is claiming I only paid $304.38 sooo what happened to the remaining $325.62?!?!? I was NEVER told about a broker fee! I was explained the full amount was for the down and first month yet my paperwork shows I only paid $304?!! Can I have someone explain where the rest of my money went?!? Seems like stealing from your clients is the business you're running.

They give you quotes that are way too high and not even affordable and since it's an agency, they…read moremake money off of you. I wouldn't recommend putting your number or email address because they blow up your phone after that.. so no, I did not receive the great service.

Very professional, very knowledgeable, and so friendly. She knows what she's doing and she does a…read morevery good job at it. I would definitely recommend them if you needed any type of insurance.

My wife and I are very happy to have learned about the different life insurance policy options…read more Lety understood our concerns and asked appropriate questions to guide us in making the best decision for our family. Life insurance is so important and we are happy to be covered.