This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

I love Dr. Pandurangi. She's been my PCP for a few months and I honestly have no complaints. I…read moreactually enjoy going to the doctor now because of her. Dr. Pandurangi gives detailed instructions as well as quick responses to questions and concerns. She's knowledgeable yet kind, and I can tell she cares enough to know her patients well. The rest of the office staff are great too! I went in to get some vaccinations recently and it went smoothly. They're good at making me feel good about myself and my health journey. Overall an excellent experience every time!

I just had my first appointment with Dr. Pandurangi. (Referred by my longtime doctor when she…read moreretired.) Dr. Pandurangi is energetic, warm, and thoughtful. Asks astute questions, listens carefully to the answers, and discerns what you're saying. Smiles readily and laughs, which is good therapy in itself. I'm glad to now be her patient.

Dr. Kun Huang is our Family Dr. for over 5 years she is very kind nice I be doing annual…read morephysical and lab works all office staffs are all professional and friendly and DR. Huang she's great with referrals and aways co-operation if you like your own specialists and she speak Chinese make us more understanding what is is wrong with us thank you Dr. Huang

My parents' and currently my own PCP. My parents need a doctor fluent in Cantonese so Dr. Kun Huang…read morewas perfect. She's also great with referrals always trying to find my parents specialists that also speak Chinese. For my own appointments she's attentive and takes time to explain and answer my questions. Staff are also friendly and responsive.

Dr Karon is thorough. I've had numerous visits. I am happy with him…read more not sure what else to say but I needed more characters.

I only met with Dr. Karon a couple of times - he was always very pleasant. I just received a letter…read moreinforming me that he is no longer with Sutter. Sad to hear this!

I had a new patient appointment with Dr. Wallace at this clinic. San Pablo Rd (the main road…read moreleading to this clinic) was closed in one direction for over 10 min. so I was stuck. I called the Sutter number listed for this location from my car to let them know what was happening and they told me they'll let the office know and no problem. Sutter has a 15-min late policy which allows them to cancel your appointment if you're late. I walked in 14 minutes into my appointment time. After checking in and waiting to see the doctor, I was told that Dr.Wallace decided to cancel my appointment. I was shocked! I asked to speak to Dr. Wallace, but I was told she needed to leave early that day and was filling out paperwork. I waited to speak to the clinic manager and complained that my appointment should not be cancelled because a doctor wants to leave early on a Friday afternoon and that I was not technically late. She explained that I was late, because the checking in process took about 2-3 minutes. I had a time sensitive medical reason why I needed to see a PCP and waited weeks for that appointment. I was crying uncontrollably in the lobby and requested again to just speak to the doctor briefly, but she refused and did not care. It is a terrible feeling to deal with a medical problem and feel that no one is willing to help you. I cannot imagine that a doctor who treats any of her patients in this careless way can be an effective or empathetic caretaker. Obviously this clinic is pretty bad also from all the 1-star reviews.

I've had a couple of disappointing experiences with Sutter, both resulting in unexpected charges…read more During one visit for my son, the doctor said flu and COVID tests likely weren't necessary, then ran them anyway, without explaining they would be billed as diagnostic rather than preventative. We were charged over $500 for simple tests we didn't ask for and didn't need. In another case, we brought in routine camp health forms for my daughter. The front desk wouldn't accept them without an appointment. During the visit, the doctor confirmed the appointment wasn't actually needed for the forms, yet we were still charged based on minor concerns that came up in conversation. The doctor was kind, but unfortunately, the costs were never clearly explained. Both situations felt like "gotcha" billing... Originally this was a two star review, but I just discovered the bill was sent to collections - we've been waiting for Sutter to respond to my letter appealing the charges.

My mother has high blood pressure for a couple of years and she was on and off medications. Her…read moreheart started to show symptoms recently but she still refuse to take medications. She had the belief that her high blood pressure could be controlled just by changing life style. I couldn't convince her to take medications. One day her heart rate dropped to 38 per minutes so I made a n appointment with Dr. Lee. After knowing my mother's heath history, Dr. Lee was really concerned about her health. He was very patient and caring. He answered all my mother's questions and concerns about high blood pressure and medication. He is clearly very knowledgable about cardiovascular diseases. My mother finally got a better picture of her health situation and decided to take high blood pressure medications from now on. I highly recommend Dr. Lee to anyone who's seeking a good primary care physician.

This place is not trust anymore. I had an appointment and when I got there they told me they were…read morebehind and canceled my appointment. I used to go to the one in Berkeley for years and they never do that. I will never go back to Carbon health at any location is not trust anymore.

It's great that you can make same-day appointments for urgent needs…read more It was my first time at this location because the one in my city closed unfortunately. The receptionist seamlessly checked me in with no issues. The MA was attentive, sweet and friendly. She ran my swabs quickly. Jennifer Scott P.A. had excellent bedside manner, friendly and efficient. Only downside is there was a lot of back and forth with getting my antibiotic successfully sent to a pharmacy. Not sure why that process was a headache.

if I could give zero stars I would. No bedside manner, could've cared less about my situation and…read moreafter waiting for her for over 55 minutes in the exam room not counting 1 hour in the waiting room-she was finished with me in less than 10 minutes.

Good, thorough exam. She always has a pleasant manner, and a Harvard Grad to boot. PleasNt…read moreoffice and staff.

Came to see Dr. Fang for the first time, as I had just moved to the area last year and needed a new…read moredermatologist. Found Dr. Fang's office through my network's provider search, but was a bit hesitant due to some of the negative Yelp reviews. Dr. Fang's office however was very close to where I live. And located right outside El Cerrito Plaza, just past JoAnn's, free parking is readily available in the plaza, and I just had to walk over. As it turned out, my concern was baseless, as Dr Fang was not only extremely kind, but listened and addressed all of my concerns, made recommendations and gave treatment options that I felt comfortable with, and left me feeling much more educated about my body in general. In fact, far more than my previous dermatologist, or any of my prior primary care physicians ever did, combined, regarding the same issues. So ecstatic that I was able to find such a great dermatologist nearby. And one whom I plan to continue seeing for as long as I live here!

Unfortunately if I could give a less than zero, I would! This is for the "office manager" and not…read moreDr. Fang. Dr. Fang is a five star doctor. I have been a patient of Dr. Fang's for years. She is a wonderful and knowledgable doctor. She is always helpful and I really appreciate her calm bedside manner. She has even treated my son with patience, care and understanding of his skin issues. When I came in to the office for my appointment, there was a man behind the desk (whom I've never seen before) announcing loudly for all to hear that he is the "office manager" and spoke to the other receptionists and other patients, including elderly patients with a very rude and condescending tone! Then I called the office a month later regarding my insurance and my routine appointment. I had a question regarding treatment and I recognized the same voice that I heard when I came in for my appointment. He unfortunately was the same rude and condescending person and then he became accusatory with me over the phone. He was saying that I was asking him to change my chart, commit fraud and that I would cause my doctors' license to be revoked. AND she wouldn't be able to practice medicine! He said it again even more aggressively than the first time. WHAT?! Who says that?! Umm... I had a question about my treatment and the description of the code claims according to my visit. Including my co-pay there was an expensive $195 add-on to my invoice by the office and I didn't know what it meant. I was told to call the office for clarification by my provider and the billing department of Golden State Dermatology. I didn't think a basic conversation would turn into a hostile one, causing me to feel upset for asking legitimate questions, which is part of his job, being an "office manager." I mentioned I would try and reach out to the doctor, when he became even more defensive. I have never in my life, been spoken to in that manner by a professional doctor's office. I was in tears when I called the billing department for the third time. After almost 2 hours of dealing with this mess, they were really helpful, listened and answered all of my questions. Thank goodness! I'm having serious thoughts of moving on to a new doctor. I don't want to engage with an "office manager" that treats his fellow employees with self-entitlement and disrespecting patients by belittling them publicly or by phone.

I was thoroughly pleased with my experience with Dr. Simon for two years, and happy that I had…read morefound such a good doctor. The only thing that I didn't like was that she retired in 2022.

I had been a patient of Dr. Simon until my employer increased the health insurance premium that i…read morehad to change providers. I was terribly sad to leave such a caring, thorough and knowledgeable Doctor. Dr. Simon really got to know my history; took the time to listen to my concerns. I truly felt she went beyond most. Hoping negotiations with health care improve and the costs are manageable so I can be her patient again.