I woke up early today with terrible chest pains and I was short of breath, so I have spent the last…read more6 hours in the Rancho Springs Emergency Room. I was having a lot more symptoms like being dizzy, blurred vision, slurring my speech and a few other things. In triage my BP was very high in the 190s and over another high number I believe in the 130s. My heart rate was extremely high too, so the triage nurse who was just the sweetest lady called out a stroke emergency. 2 amazing doctors and at least 5 nurses surrounded me on the gurney like a Nascar pit crew. They immediately put in an IV, injected me medication and took my blood several times; as well as an EKG. I was given 3 different MRI's and chest X-rays almost as soon as I came in. Everyone was so kind in MRI room. The lady who operated the MRI machine even prayed with me twice. I'd like to add that we had first gone to Inland Valley Hospital and they were horrible to us this morning. I told them I was have chest pains and stroke like symptoms. They did not even pull me up for triage hearing that and I had to wait at least 5 minutes. They did not call a stroke code and just pushed me back into some weird ER patient only waiting room for a little over an hour. There were at minimum 20 patients in weird little room complaining they'd been waiting over 3 hours after also being triage and saying there were only 2-3 nurses on duty. That's when I decided speak up and be my own advocate. I just got up and exited; telling the triage nurse on my way out that I was going to another hospital. Thank God that I did! Last thing I have to add is that my doctors are extremely competent and seen well educated on cardiac and stroke events, but they have the best bedside manner! They were so great at Rancho Springs that 1 of my doctors walked my husband over to get a coffee! Now that's great service!

I have a very severe neurological condition called akathisia. Not only is the hospital too ignorant…read moreabout it to offer aid for it, but they are ignorant, unprofessional, lazy, and negligent enough to not even bother attempting to know the spelling let alone what it is. these medical notes where akathisia was misspelt twice is disturbing and disgusting. I also love how the doctor didn't even bother to ask a second time regarding my medications, and was ignorant to them as well. I neither know what "acenesthisia" is, not "Aphidiasis", which doesn't even sound like akathisia.

Liz , my nurse, the best ever . Very good bedside manner!…read morePerformed top of the class. And I frequent here. She deserves a crown. Like Queen of the Day. Loved her

EXCEPTIONAL CARE - TRUE ANGELS ON THE 3RD & 4TH FLOORS…read more I cannot say enough incredible things about the care my grandmother received at Loma Linda Medical Center - Murrieta during an incredibly difficult time for our family. 3rd Floor - Day Shift | 2/2/26 A heartfelt thank you to Grace, RN and Nilo, PCA, who exemplify what compassionate, patient-centered care truly looks like. From the moment I arrived, it was clear my grandmother was in the hands of absolute professionals who genuinely care. Grace is the kind of nurse every hospital should strive to clone--knowledgeable, calm, attentive, compassionate, and incredibly thorough. She took the time to explain everything clearly, answered every question with patience, and treated my grandmother with dignity, warmth, and respect at all times. Her bedside manner is truly exceptional. Nilo was equally outstanding. She went above and beyond in every way--attentive, kind, gentle, and always one step ahead of what my grandmother needed. She treated her like family, not just a patient, and that meant everything to us. Her compassion, professionalism, and work ethic did not go unnoticed. Together, Grace and Nilo made an incredibly stressful hospital experience feel safe, human, and comforting. They were attentive without being rushed, professional without being cold, and compassionate in a way that simply can't be taught--it's who they are. 4th Floor | 2/6/26 I also want to recognize Kristina, RN and Ivy, PCA for the exceptional care they provided when my grandmother was transferred to the 4th floor. They were fully aware of the very difficult situation we had been going through, and from the moment they stepped in, they brought compassion, professionalism, and genuine kindness. Kristina was attentive, communicative, and reassuring--ensuring my grandmother's needs were addressed promptly and explaining everything clearly, which meant the world to our family during such a stressful time. Ivy was just as amazing--always gentle, patient, and attentive, treating my grandmother with dignity and care at every interaction. In the middle of what has honestly been a nightmare, these four caregivers were a bright light. Their empathy, dedication, and humanity did not go unnoticed. If leadership reads this, please know that Grace, Nilo, Kristina, and Ivy are true assets to your hospital and deserve recognition. Because of them, my grandmother received not just medical care, but genuine kindness, patience, and respect--and that makes all the difference. Thank you from the bottom of our hearts.

I figured it's about time to update my review from 2019…read more.. 6 years later and I continue to come to this location for their expertise, efficiency and quality of care. I had gone to their location in Menifee in November 2025 for a routine mammogram. A few days after that, when I had returned to Arizona, I received a call from them saying they needed more images and that I also needed an ultrasound, for my left side only. They also mentioned that before I could make an appointment, I should call my primary care provider to determine if it was an emergency situation. That always freaks anyone out. However, I had this same situation before in the past, but on my right side. I called my PCP, verified that it wasn't an emergency, and was able to call Breastlink to make my morning appointment at 8 am. I knew going in that it was probably just dense breast tissue showing up on the mammogram like it was last time. Nonetheless, I was a bit worried going into this early Monday morning appointment. I arrived a few minutes before my appointment, checked in and sat in the lobby. They will send you texts and emails ahead of time so that you don't have to fill out paperwork when you get there. Expect to spend a few minutes filling those out if you don't do it electronically. I was called to the back in under 10 minutes. First for the mammogram, and then I was taken into a different room for the ultrasound. There were 2 techs, and when they were done, they told me to wait for the doctor, who would come in and give me the result verbally. They would then forward the results to my PCP. Thankfully, the doc came in within a few minutes and let me know everything was fine. There is nothing to worry about and that I was good to go. I was out in about an hour, which is a pretty reasonable time frame if you ask me. The ultrasound needed to be done here because the Menifee location does not perform them, if I recall correctly. I'm thankful for the staff here. They are knowledgeable, friendly and efficient. I'll be back again next year!

This place can't stay consistent if you paid them to (oh wait, I did, twice!) came in for a follow…read moreup for scans and an ultrasound with high hopes after such an amazing experience the second go around. I walked into one of the girls at the front arguing loudly with a patient over a co-pay. Her tone was very abrupt, aggressive and impatient, zero compassion. This was already a turn off for me! While it was easy to schedule an appointment and I was called back within a few minutes, it all went downhill from there. I sat in the hall for over 30 minutes to be called back, while the whole hall of other women were called one by one and then even new patients being called back were seen before me, I thought I was forgotten. The techs in the back, there was a whole gaggle of them being very obnoxious and loud with their personal conversations traipsing back and forth across the hall and congregating in a room near the exit to gossip. It was very unprofessional and it didn't help my anxiety at all. The tech who preformed my scan was sweet and patient, the girl who did my ultrasound had zero personality, all in all it was over an hour for this visit. I was told by the ultrasound tech to wait while she consulted with the doctor, not the doctor came in and spoke with me. Then I was a dismissed with a "you're good, we will send the results to your doctor" such a disappointment after a great prior visit.

The doctors and staff at Children's primary have been nothing but outstanding to not only my…read morechildren but to me and my husband. We have always felt heard when discussing our children's health concerns and well taken cared for. Dr. Le and her team have specifically gone above and beyond with helping me during my breastfeeding journey and the challenges of new motherhood. Thank you to Children's primary for always providing top quality care!

If it wasnt for the doctors, and the app allowed it, I would give 0 stars. Im so tired of coming to…read morethis place that asks for you to arrive 15min early but ROUTINELY is behind schedule. Not to mention that we are only here today because my son hasnt been in for a "general check up", though between asthma and sickness at 6 y/o being in school, we have been to the doc office 5-6 times over the year. But to get asthma refills, we need a new apt thats generic?!!! Fraud- take my copay, take insurance pay and we wonder why insurance is expensive. This is unnecessary. Stop running 30+ minutes behind and respect peoples time. EVERY time for years, weve put up with this, because what choice do you have? Maybe the irony in this is that the doctors care is why we come back, but they could very well be the ones late to work? Im assuming its an overbooking of clients to maximize profits. And if its the patrons that are late- then sorry- make them wait until youre caught up- dont punish good patients.

Everyone here is amazing. I choose to come to this location specifically because everyone,…read moreincluding the woman who checks you in, Rosie, is so genuinely kind. I just moved here from Tennessee, where my previous location was closed due to threats, so finding this clinic has meant more to me than I can express. I feel incredibly lucky and grateful to have found such a supportive place to receive my birth control and testing services. Thank you, Planned Parenthood, for being a source of compassionate, essential healthcare and support.

Super disappointed in this place. The only positive thing was the place seemed very clean and…read morepretty new. From the second I arrived and was at the check in I let them know I wanted my partner with me (who is the father of the child I'm expecting). They wouldn't let him even stand next to me during the check in. When I got called back my partner and I walked back and they said he couldn't come with me due to their policy and HIPAA violation. I said I am the patient and consent to having him there so it's not a HIPAA violation. She insisted he couldn't go back due to safety reasons. I told her I am fine going back for the safety questions alone but once complete if he can come into my patient room I'd like him there for support and they denied him entry. I got my pregnancy test result and got a "your pregnancy test is positive do you want me to give you papers for termination or prenatal" from the MA. They lacked compassion, patient care, and building patient rapport. The MA then came back and gave me papers on prenatal care as I requested (all things I had googled). The PA Carly comes in and tells me they don't do prenatal care there. She asked me if I wanted to keep the pregnancy I said yes she said congrats, she could draw some blood for STI testing, and provide information for a care coordinator to help me set up Medicaid. It was very short and nothing else was discussed on what I should expect. What upset me even more than not allowing my partner entry, was in her clinical note she stated in her assessment that she discussed exercise, a healthy diet, importance of vaccinations, Zika, Covid-19, etc. Which in fact none of this was done. The provider needs to Clean up the dot phrase and be accurate in the services provided. I am sure this was written to get paid. The entire interaction with her lasted less than 5 minutes and none of what was listed in my clinical note was done other than being told I'm pregnant, obtaining labs, and we don't do prenatal care here. The clinical note should say just that. While I'm thankful I was able to be seen, I won't be returning even for services outside of prenatal. I feel sad and disappointed they took a special moment away from me and partner.

We were referred to Southwest Health Care Emergency Room by our provider Kaiser Permanente. Kaiser…read morehas only a few Emergency Rooms in Southern California and the nearest was a long hike to get to. The consulting nurse indicated Kaiser contracts with some hospitals near us and that we can head to them for medical help. Although it took over 6 hours to come to the conclusion they did not know what was causing my wife this pain, it was not for a lack of trying. They took X-Ray's, did CAT scans, ultrasound, various blood tests and she saw several people in which all were caring and professional. They provided a referral to a specialist and provided documentation of everything they did along with notes for us to provide to Kaiser. A prescription was given that has provided relief from the tremendous pain she suffered that sent us to Southwest Healthcare ER. This is not a big hospital but after this experience we can attest to it being well run. 5 stars and much appreciation for Southwest Healthcare System care for my wife.

To Whom It May Concern, On July 27, 2024, we brought our…read moredad in this hospital due to high blood pressure and they kept my dad for 3 hours without any medication, (it was very dangerous to keep such patient on that situation) nevertheless a doctor named Bethanie Pereira "I believe she is Psycho" diagnosed him with hemorrhage which was not. for this reason I want to let everyone know, please do not trust this hospital professionals in Emergency department of southwest healthcare, always ask for the second opinion. My brother is a doctor in profession and I law graduated in profession. Miss. Pereira you are very awful, rude and psycho in medical ethics, I recommend the hospital to kick you out or train you in medical ethics and professionalism. You do not have the criteria of being a doctor in such a hospital.

Excellent clinic catering to veterans! ALWAYS friendly, sympathetic and very professional!read more

Quick, respectful, informative, and very helpful. This is a good VA clinic spot in Murrieta.read more

We have been Kaiser members for over 25 years. For the most part, Kaiser has met our needs with our…read morehealth and help helped us with any issues that we've come across. Three weeks ago I was picking up a prescription and a pharmacist assistant helped us . Mr.Reidy went above and beyond his job title to help me get the meds I needed when no one else was able to help. So of course I had to write this review because too often were quick to complain, but not so much to give kudos!

I rarely leave reviews, but this experience was so disappointing that I felt it deserved to be…read moreshared. I went to the Kaiser pharmacy to pick up my medication, checked in as instructed, and patiently waited 20-30 minutes. As I sat there, I watched almost everyone who had been waiting get called until the waiting area was nearly empty. Concerned that my name may have been missed, I walked up to the counter to ask about my prescription. The employee looked up my medical record number and casually told me the pharmacy system had crashed and that there was nothing they could do. I was simply told to come back tomorrow. No one apologized for the wait. No one came into the waiting room to inform patients about the system issue. No one attempted to offer another solution or even acknowledged how frustrating the situation was. I work in healthcare, so I understand that technology fails. System outages happen. What I don't understand is the lack of communication, empathy, and basic customer service. Those things don't require a working computer. Every day, I care for patients and do everything I can to make them feel seen, heard, and supported--even when circumstances are beyond my control. I know what compassionate patient care looks like because I strive to provide it every single day. Walking away from this experience, I couldn't help but feel dismissed and forgotten. This wasn't just about not getting my medication. It was about the way patients were treated. A simple apology, a clear explanation, or someone taking a moment to communicate with everyone waiting would have made all the difference. I expected better from an organization that prides itself on patient-centered care. I sincerely hope this feedback reaches leadership because no patient should leave feeling like they don't matter.

I have been going there for six months, and it's been 100% AWFUL in every aspect. You can't get…read morethrough to the actual office to speak to anyone or make an appointment. You get sent to some other country to make appointments or getting a message to your provider, which don't get to the provider. I had a very important message to let my provider know that I was going to wait on my bone marrow biopsy which my provider told me that she didn't get it. As well, when I did go to my follow-up appt, my provider ordered the wrong bloodwork, and the office sent me a message to do the bloodwork before my appt. which I did, and it was the wrong bloodwork and I didn't get any answers as far as what my issue was. As well, the billing department is terrible. For 5 months I called repeatably trying to get a billing statement with no success! As well, I had to call many times asking them to subtract off the co-pays I paid. They told me that would be sent to the statement dept., which there was no such thing in the end. You get someone from overseas that barely speak English and they say the same thing, that they will look into it for you and call you back and they don't. I was finally able to get transferred to a supervisor that promised to email me a statement and mail me one as well. I never got either one. I got a copy of my ledger a month later with no return address to send the bill. I had to send her three more messages and threaten to get an attorney and, a month later I got a letter stating that they have been changing the billing process and I was sent another copy of my ledger, not a billing statement. But, on the letter they typed out the billing address to send my payment. This office runs absolutely terrible in every aspect! And anyone that has cancer or trying to find out if you have cancer this place will cause you an unbelievable amount of stress when that is the last thing you need. I now have to go to another Oncologist to get the correct bloodwork ordered so I can get some answers, after waiting for 4 months only to have the wrong bloodwork ordered and no answers. I will continue to file complaints with other organizations that will look into the way this facility is operating, AWFUL! Betsy C

I want to thank Dr. Kandahari at the Oncology Institute in Temecula for the professional, thorough…read moreand kind attention. Having an oncologist who is educated and caring in this field makes this medical challenge a bit easier. And thank you to Maricella and Dr.Kandahari's medical assistant for their kindness and caring attitude.