I woke up early today with terrible chest pains and I was short of breath, so I have spent the last…read more6 hours in the Rancho Springs Emergency Room. I was having a lot more symptoms like being dizzy, blurred vision, slurring my speech and a few other things. In triage my BP was very high in the 190s and over another high number I believe in the 130s. My heart rate was extremely high too, so the triage nurse who was just the sweetest lady called out a stroke emergency. 2 amazing doctors and at least 5 nurses surrounded me on the gurney like a Nascar pit crew. They immediately put in an IV, injected me medication and took my blood several times; as well as an EKG. I was given 3 different MRI's and chest X-rays almost as soon as I came in. Everyone was so kind in MRI room. The lady who operated the MRI machine even prayed with me twice. I'd like to add that we had first gone to Inland Valley Hospital and they were horrible to us this morning. I told them I was have chest pains and stroke like symptoms. They did not even pull me up for triage hearing that and I had to wait at least 5 minutes. They did not call a stroke code and just pushed me back into some weird ER patient only waiting room for a little over an hour. There were at minimum 20 patients in weird little room complaining they'd been waiting over 3 hours after also being triage and saying there were only 2-3 nurses on duty. That's when I decided speak up and be my own advocate. I just got up and exited; telling the triage nurse on my way out that I was going to another hospital. Thank God that I did! Last thing I have to add is that my doctors are extremely competent and seen well educated on cardiac and stroke events, but they have the best bedside manner! They were so great at Rancho Springs that 1 of my doctors walked my husband over to get a coffee! Now that's great service!

My 83 husband fell. I thought he probably broke a bone in his arm so we went to the ER. Check in…read morewasn't bad but it was twice as long as their website said, so about 20 minutes. Once we got checked in we were in a packed waiting room with children throwing up in bags. About 30 minutes later they called him back to the triage room and did an EKG. Then they took him for Xrays & C-scan. Then back to the waiting room and called him back for blood work and admin registration. . Then back to the waiting room. Over 2 hours and no one told us anything. I went to ask the status and the check in desk said he needed to do a urine sample. So he did and back the waiting room. Almost 5 hours total and I ask if they had any results. She said well nothings broke but the doctor likes to talk to the patient after all the labs and test results are in. I ask if we could just go home and somebody can call us. That was yesterday afternoon about 4:00pm today at 3pm still waiting. I just called the ER and they said sometimes urine test take a couple days. I ask so would we still be sitting in the waiting room waiting for the doctor to tell us something. I am so ticked about how they treated my 83 year old husband and how they handle sick people who are mixed in the injured patients. It's no wonder the flu and Covid are so bad. This is unbelievable and needs attention. After 5 hours we decided to go home but they did absolutely nothing to help my husband's pain no meds, no wrap or sling. They said I could do that myself if he thinks it'll help.

My son was transferred to Loma Linda from the Hemet ER, and from the moment we arrived, the staff…read moreprovided exceptional care. They were attentive, compassionate, and made sure he was closely monitored throughout his stay. Because his condition wasn't typical, they took every precaution to ensure he received the right treatment and was safe before being discharged. One thing that really stood out was how thorough the team was. They reached out to his endocrinologist, kept them informed, and worked together to make sure the proper steps were taken for his care. Knowing they were collaborating with his specialist gave me so much confidence that my son was receiving the best possible treatment. Although we were there for over 10 hours, I understood that the time was necessary to carefully monitor his condition. Throughout our visit, the doctors, nurses, and staff communicated clearly, explaining his condition, the tests they were performing, and what they were watching for. They never made us feel forgotten and always kept us informed. The staff also made sure my son was comfortable throughout the day by providing snacks, drinks, lunch, and even diapers and wipes so he had everything he needed while they continued to monitor him. Those thoughtful touches meant so much and showed how much they genuinely cared about his comfort and well-being. The room and overall environment helped cheer him up during what could have been a very stressful experience, and everyone treated him with such kindness, patience, and compassion. They cared not only for my son but also for me, making sure we were both comfortable throughout our stay. We left knowing my son had been thoroughly evaluated, treated appropriately, and discharged safely. He's doing so much better now, and I am incredibly grateful to the entire team for their professionalism, compassion, and dedication. Thank you for taking such wonderful care of my son and for making a difficult day so much easier for our family. We truly appreciate everything you did for us.

This review is an update for their incompetency and diabolical billing practices of their ER. We…read morehave never had a visit that we haven't been sitting and waiting for hours on end, even with a baby with a non-stop bleeding gash in his head that ended up needing 5 stitches. They had us sitting and waiting for a few hours. This last time I came by ambulance with my kid after a motor vehicle accident. I kept refusing treatment and said multiple times that I didn't need medical attention. I was never brought back, did not have any tests done, was not seen by anyone, yet I magically received a $2k bill from the attending doctor that evening. All I did was sit in the waiting room waiting for my kid for 5 hours, yet they "discharged" me with bogus brochures on what to do after a car accident. They didn't even submit it through my insurance and do you know why? Because I was never a patient on that day and did not fill out any paperwork nor get checked in with my info. Guess who else got a $2k bill? My kid. The one who was seen by the doctor, received scans and treatment. I'm going to let my attorney take care of it which they are advising to contest the bill, there are a bunch of crooks here! Don't come here if you can avoid it less you want to be saddled with a bill for services supposedly rendered that you didn't even receive!

And come here every year for many years. They're always good here. Everyone I have is gentle today…read moreI had Deanne and she was probably one of the best.! It's never painful and something that's very much needed for us ladies. I highly recommend you coming in here for yours

Avoid this place at all costs. They gave me my portion due over the phone, it was crazy, close to…read more$166.xx OOP for a second scan plus an ultrasound for ONE side after I already paid a $40 for my initial scan on both sides. Came in on my appt day and all of a sudden my portion was down to $76.xx and I absolutely questioned the receptionist over and over asking if she was sure. She checked multiple times and said yes, they probably just made an error and didn't apply my insurance correctly. Fast forward to current day, I am getting bill after bill, texts and emails for another bill due of $24.20. Sure still combined with my prior in office co-pay it is still cheaper than my initial quote, but it's the principle. I called to question it and the lady in billing seemed even more confused and said that I actually owed even MORE than that because all of a sudden, my insurance isn't covering! It's all a bunch of shady BS, corrupt billing practices. The $24.20 should be cleared off my account as I already paid what I was told to pay initially. You can't keep sending me bills for additional amounts due after the fact because you all messed up. My account was supposed to be "frozen" so I don't get sent to collections (per the billing department) while they investigate. Yet, I keep getting the same bill over and over again. I'm almost worried that if I pay it, they will just keep sending me additional bills. In conclusion, avoid this place because they apparently don't know how to file with your insurance or do proper billing. I will never return to this location again!

We were referred to Southwest Health Care Emergency Room by our provider Kaiser Permanente. Kaiser…read morehas only a few Emergency Rooms in Southern California and the nearest was a long hike to get to. The consulting nurse indicated Kaiser contracts with some hospitals near us and that we can head to them for medical help. Although it took over 6 hours to come to the conclusion they did not know what was causing my wife this pain, it was not for a lack of trying. They took X-Ray's, did CAT scans, ultrasound, various blood tests and she saw several people in which all were caring and professional. They provided a referral to a specialist and provided documentation of everything they did along with notes for us to provide to Kaiser. A prescription was given that has provided relief from the tremendous pain she suffered that sent us to Southwest Healthcare ER. This is not a big hospital but after this experience we can attest to it being well run. 5 stars and much appreciation for Southwest Healthcare System care for my wife.

To Whom It May Concern, On July 27, 2024, we brought our…read moredad in this hospital due to high blood pressure and they kept my dad for 3 hours without any medication, (it was very dangerous to keep such patient on that situation) nevertheless a doctor named Bethanie Pereira "I believe she is Psycho" diagnosed him with hemorrhage which was not. for this reason I want to let everyone know, please do not trust this hospital professionals in Emergency department of southwest healthcare, always ask for the second opinion. My brother is a doctor in profession and I law graduated in profession. Miss. Pereira you are very awful, rude and psycho in medical ethics, I recommend the hospital to kick you out or train you in medical ethics and professionalism. You do not have the criteria of being a doctor in such a hospital.

If it wasnt for the doctors, and the app allowed it, I would give 0 stars. Im so tired of coming to…read morethis place that asks for you to arrive 15min early but ROUTINELY is behind schedule. Not to mention that we are only here today because my son hasnt been in for a "general check up", though between asthma and sickness at 6 y/o being in school, we have been to the doc office 5-6 times over the year. But to get asthma refills, we need a new apt thats generic?!!! Fraud- take my copay, take insurance pay and we wonder why insurance is expensive. This is unnecessary. Stop running 30+ minutes behind and respect peoples time. EVERY time for years, weve put up with this, because what choice do you have? Maybe the irony in this is that the doctors care is why we come back, but they could very well be the ones late to work? Im assuming its an overbooking of clients to maximize profits. And if its the patrons that are late- then sorry- make them wait until youre caught up- dont punish good patients.

I brought my 8-month-old to their after hours after I was instructed too by another Dr over the…read morephone, after she had been running fevers throughout the day, reaching as high as 103.8°F. As any parent would be, I was concerned and looking for guidance and reassurance. Unfortunately, the visit felt very dismissive. The doctor came into the room and stated that "fevers are good" and that if my child was not in pain, I did not need to treat the fever. While I understand that fevers can be part of the body's normal response to illness, the way this was communicated came across as dismissive of my concerns as a parent. I left the appointment feeling unheard and without the reassurance or explanation I was hoping for after bringing in an infant with a high fever. Parents seek urgent care because they are concerned about their child's well-being, and a little empathy and communication can go a long way. I hope future families receive more compassionate and thorough care when seeking medical attention for their children.

i've been going to planned parenthood in my old area for a while but recently moved counties so i…read morewas a bit nervous to start over fresh at a new location. everyone was welcoming & warm there. they have you do a e-check in beforehand which helps speed up the process of when you check in there for your appointment. i went in for birth control, removal & insertion of IUD. not gonna lie, i was overly anxious and very nervous but i'm so glad i went through with it and had chosen this location. i was educated on everything before the procedures. i never once felt judged with the questions i was asking. they made me feel so comfortable that by the end, i was laughing & smiling. a huge shout out to Melanie & Lisa, they made it so safe for me to ask any questions, regards & concern. they provided amazing care & walked me through everything i needed to know. they offered options & helped me make decisions that at the time felt really hard. they made me feel super comfortable & truly, i cannot say thank you enough & how appreciative i was during my entire appointment. thank you Lisa for letting me death grip your hand and thank you Melanie for your soothing voice + gentle hands. thank you to you both for making sure i was okay the entire time & taking care of me. this was will be my permanent planned parenthood location. i highly recommend this location to everyone who needs high quality care and no judgement!

Super disappointed in this place. The only positive thing was the place seemed very clean and…read morepretty new. From the second I arrived and was at the check in I let them know I wanted my partner with me (who is the father of the child I'm expecting). They wouldn't let him even stand next to me during the check in. When I got called back my partner and I walked back and they said he couldn't come with me due to their policy and HIPAA violation. I said I am the patient and consent to having him there so it's not a HIPAA violation. She insisted he couldn't go back due to safety reasons. I told her I am fine going back for the safety questions alone but once complete if he can come into my patient room I'd like him there for support and they denied him entry. I got my pregnancy test result and got a "your pregnancy test is positive do you want me to give you papers for termination or prenatal" from the MA. They lacked compassion, patient care, and building patient rapport. The MA then came back and gave me papers on prenatal care as I requested (all things I had googled). The PA Carly comes in and tells me they don't do prenatal care there. She asked me if I wanted to keep the pregnancy I said yes she said congrats, she could draw some blood for STI testing, and provide information for a care coordinator to help me set up Medicaid. It was very short and nothing else was discussed on what I should expect. What upset me even more than not allowing my partner entry, was in her clinical note she stated in her assessment that she discussed exercise, a healthy diet, importance of vaccinations, Zika, Covid-19, etc. Which in fact none of this was done. The provider needs to Clean up the dot phrase and be accurate in the services provided. I am sure this was written to get paid. The entire interaction with her lasted less than 5 minutes and none of what was listed in my clinical note was done other than being told I'm pregnant, obtaining labs, and we don't do prenatal care here. The clinical note should say just that. While I'm thankful I was able to be seen, I won't be returning even for services outside of prenatal. I feel sad and disappointed they took a special moment away from me and partner.

I overpaid for my procedure and have contacted your office multiple times regarding the…read morereimbursement that is owed to me. It has now been approximately three months since I was first told that the refund would be issued. When I initially called to inquire about the reimbursement, I spoke with a manager together with my insurance representative. During that call, I was informed that the refund had been placed on hold for no apparent reason and was assured that it would be sent within 30 days. However, I never received it. After the 30-day period passed, I contacted your office again with my insurance representative. Once again, I was assured that the reimbursement would be sent, yet I still have not received it. At this point, despite multiple promises and confirmations that the refund is owed to me, I remain unpaid. In addition, my attempts to resolve this matter have been met with significant difficulties, including calls being disconnected or terminated before the issue could be addressed. This ongoing delay has caused unnecessary frustration and has resulted in a very negative experience. I am requesting that my reimbursement be issued immediately and that I receive written confirmation regarding the status of the payment.

Tuesday, 4-16-2024: My surgeon, Dr. Lucas Wymore of NewportCare Medical Group (please see my…read morereview) arranged to have my rotator cuff & bicep surgery at this facility. The waiting room was comfortable and nicely decorated. I checked in before 7:30 AM. The ladies upfront were not very friendly as I wasn't even greeted with a salutation, thus one star off. A little courtesy goes a long way & I was hoping this was not an ominous sign. I paid the $75 facility fee in cash and wasn't given a receipt. I called later in the week to request one just to CYA. My reservations were put aside as I was called back in the prep room & met with the entire staff. The prep area was very clean and bright. The staff are all so professional and friendly and I was at ease and prepared efficiently for the surgery. Dr. Wymore came in to speak to me before they wheeled me into the surgical room. I have the utmost trust & confidence in my doctor. My husband told me it was a three hour surgery. I remember being in the recovery room coming out of the anesthesia. They used a nerve blocker, too. It made my breathing very shallow but it went away the next day. I called my doctor's office & left a message because I was worried about my breathing but Dr. Wymore returned my call promptly and calmed my concerns. He was right! I had to wait until I was fully conscious before releasing me. It was a nice experience and I look forward to healing and eventually becoming pain free!

Recently l spent 6 days in the hospital for unar urinary…read more track infection. This stay was the best care i ever received at this facility. The Nurses were like Angels, treating me like i was a king. This was the best care I have ever received at a hospital.

DO NOT COME HERE IF YOU ARE NEURODIVERGENT!!!…read more I WAS ABANDONED AS A PATIENT!!! They will treat you with anger and disrespect. They are in no way, shape, or form capable of dealing with people who are neurodivergent. They are giving me hell for having mutism and a hard time talking. I asked if there weee social workers and was told to sit down. I was then given a severely hard time while stammering and having difficulty with speech due to a neurological disorder for not knowing the difference between a social worker,!outreach, a caseworker, etc. I said I wasn't okay, needed someone, and needed to call my husband to call them to get help. Since then, I was told to sit in a chair in the back for SIX HOURS. No doctor to go over results. No nurse. Nobody telling me why I'm in this chair for five hours until a nurse finally told me they were getting a social worker. That's it. I am freaked out and crying. I am twitching like a rag doll due to spasms I have nobody seems to care about. I am in pain from the jerking. There is nobody. I am thirsty, finally walked out due to lack of care to have the social workers I waited six hours for to magically appear. UPDATE: The person I asked for a social worker from caused me to be placed on a 5150 by lying and claiming I said I was going to harm myself today. This never occurred. I asked for a social worker as I am disabled and did not feel safe being alone and wanted additional care outside of the hospital. This occurred Feb 23, 2026 at around 11am to 12pm. A social worker cleared me just to later learn nope, the hospital isn't done traumatizing me yet. DO NOT COME HERE IF YOU ARE NEURODIVERGENT!!!

I have been going there for six months, and it's been 100% AWFUL in every aspect. You can't get…read morethrough to the actual office to speak to anyone or make an appointment. You get sent to some other country to make appointments or getting a message to your provider, which don't get to the provider. I had a very important message to let my provider know that I was going to wait on my bone marrow biopsy which my provider told me that she didn't get it. As well, when I did go to my follow-up appt, my provider ordered the wrong bloodwork, and the office sent me a message to do the bloodwork before my appt. which I did, and it was the wrong bloodwork and I didn't get any answers as far as what my issue was. As well, the billing department is terrible. For 5 months I called repeatably trying to get a billing statement with no success! As well, I had to call many times asking them to subtract off the co-pays I paid. They told me that would be sent to the statement dept., which there was no such thing in the end. You get someone from overseas that barely speak English and they say the same thing, that they will look into it for you and call you back and they don't. I was finally able to get transferred to a supervisor that promised to email me a statement and mail me one as well. I never got either one. I got a copy of my ledger a month later with no return address to send the bill. I had to send her three more messages and threaten to get an attorney and, a month later I got a letter stating that they have been changing the billing process and I was sent another copy of my ledger, not a billing statement. But, on the letter they typed out the billing address to send my payment. This office runs absolutely terrible in every aspect! And anyone that has cancer or trying to find out if you have cancer this place will cause you an unbelievable amount of stress when that is the last thing you need. I now have to go to another Oncologist to get the correct bloodwork ordered so I can get some answers, after waiting for 4 months only to have the wrong bloodwork ordered and no answers. I will continue to file complaints with other organizations that will look into the way this facility is operating, AWFUL! Betsy C

I want to thank Dr. Kandahari at the Oncology Institute in Temecula for the professional, thorough…read moreand kind attention. Having an oncologist who is educated and caring in this field makes this medical challenge a bit easier. And thank you to Maricella and Dr.Kandahari's medical assistant for their kindness and caring attitude.