Unbelievable service from Victory O&P today. A family member has been struggling to get his…read moreprosthetic adjusted to accurate length for over a year. This company's competition, Bristol Orthotics & Prosthetics, gave nothing but excuses about the issue, and never once MEASURED for the fit and leg length discrepancy. Apparently, they don't believe in math or biomechanics. Anyway, the prosthetist at Victory fixed the issue w/in 10 minutes (through accurate measuring that is absolutely necessary to do the job properly), and aside from the appointment fee, did not even charge him for the adjustment and correction of his prosthetic. UNBELIEVABLE. Couldn't be happier, my family member is ecstatic to be level again, and is excited to be active again after a year of pain, discomfort, imbalance, and frustration. Thank you Victory! You've won his business indefinitely.

From the owner: Orthotics and Prosthetics…read more Our team is accredited, experienced and committed to providing our patients with the most advanced and innovative solutions to help them achieve their functional goals. Whether it's an orthotic or prosthetic need, our patients take comfort in knowing they will receive compassionate and professional care.

They offered no options to speed up getting my diabetic shoes when my strap was about to break…read more They wouldn't even measure my feet before ordering, so it took them 5 weeks to get my shoes with a return. I my try Pay Less next time.

I can recommend Victory O&P without any hesitation! I've used them since 2007. They were my first…read morechoice when I needed a prosthetist after losing my leg in a farming accident. I've had no regrets with my decision and would encourage anyone needing a prosthetic device to contact them. If you are needing any other type of medical supportive devices such as spinal, foot or knee braces I would also encourage you to contact them. I've found that they stay up to date with the latest technology that's available. I'm on a first name basis with Victory's staff I'm sure and you will be to.

Great local owned business. Employees go the extra mile to make sure all of their patients are well…read moretaken care of. They are involved in the community and host the local support group for amputees.

From the owner: American Brace and Limb is a compassionate and experienced company that has been serving the…read moreLakeway area. A veteran-owned business, they are dedicated to providing exceptional care and support to individuals in need of orthotic and prosthetic solutions. They take pride in their commitment to using American-made products and materials, ensuring high quality and supporting local industries. With their expertise in custom fabrication, they tailor each device to meet the unique needs and preferences of their patients, promoting comfort, functionality, and aesthetics. American Brace and Limb's long-standing reputation for compassionate care, extensive experience, and dedication to excellence make them a trusted provider in the field of orthotics and prosthetics.

The front desk staff is very rude and just plain lazy, does not relay messages, no longer takes an…read moreorder down - you have to talk to the fitter, but don't bother leaving a message for the fitter b/c front desk staff does not follow thru and will not relay the messages. The fitter blames the front desk, the front desk says they don't know how to take down an order. When I went in to pick up mastectomy bras, I was sent to an exam room for a fitting for either prosthetic leg or special order shoes- they don't look at medical charts - I had to correct her as to why I was there, and I have been coming in for almost 14 years. When I tried to order the bras over the phone, the receptionist told me "You'll have to talk to Hope, because, honestly, I really don't know what I'm doing" and then laughed. Now mind you, I had been ordering over the phone for the past few years - all they had to do is look in my chart like they've always done, then mail the items to my home, but the front desk people don't want to do that anymore. The original fitter is no longer there, and it's sad because customer service is now nonexistent (I've been yelled, then hung up on by front desk staff before), there is no communication between any department, no knowledge of billing, and no effort put forth by anyone to help the client. I know first hand that front desk staff readily blames the fitters, the fitters blame front desk staff - it's just bad business for a company to bad mouth the other people, call them by name, and air this out to customers, saying that so and so 'doesn't know what she's doing', and then readily admit to me that she's had 'many complaints', but yet, nothing is done! They are not into anything that would cause convenience to the client. The front door has been locked on occasion also, during business hours; I went there at 2:00 one afternoon and knocked on the door, finally went back to my car, and as I was getting into the car, the receptionist appeared, opened the door to yell at me, 'do you need something?', and when I asked if they were open, she said they were but she was the only one there, didn't feel safe by herself, so she had locked the door. Don't know how they are still in business!