Almost Perfect Furniture and Home Décor had me curious the moment I saw the name. I walked in…read moreexpecting a treasure hunt of gently used pieces at thrifty prices, the kind of place where you stumble on a gem and feel like you won the day. Instead, I found a beautifully staged, high-end showroom with prices that sit noticeably higher than stores selling brand new furniture. It reminded me of walking into a place called Discount Diamonds and realizing the only thing discounted is your hope. Inside, there is so much motion and so many staff members floating around that it honestly feels like a Hollywood set being prepped between scenes. People adjusting lighting, straightening decor, moving props, resetting the stage. It's impressive to watch but also a little funny because you start to wonder who exactly the intended shopper is. Whoever that lucky demographic might be, it is certainly not me. They even have a cute holiday special where you pick an envelope off a Christmas tree and win ten percent off. Very charming until you open it and see all the conditions. Valid for this item, not that one. Not combinable. Not transferable. Not applicable to anything you were excited about. Still adorable, just... selectively useful. The best part is that I genuinely do enjoy this store. The style is gorgeous, the furniture is unique, and it's fun just to walk around and take it all in. I just never end up buying anything because the prices sit about three times higher than what I can find elsewhere. It's unintentionally amusing in the sweetest way. A store called Almost Perfect that is, fittingly, almost in my budget.

Contacted these people over 2 weeks ago to sell 3 nice pieces of furniture (see attached pics). As…read morerequested on their website I sent my contact information along with pictures of the pieces. After a week and a half and no response, I followed up on their website asking for a response. Nothing. Called and left a voicemail several days later, again, nothing. Great way to do business.

I finally picked up my last pieces of furniture. I do have some suggestions for the business. First…read moreof all, I would like to state that Doug works very hard. His furniture he sells is good quality. Prices are a little high. But... He needs to change the return policy. Instead of just being able to exchange an item, he should accept returns. The client needs to pay a restock fee for returns but not exchanges. He should also pay the delivery charge. Most of all, say what you are going to do and DO IT. All in all, I am enjoying my furniture and am glad the experience is finished. I would now give the business 3*'s

If I could put 0 stars I would have. Bought Almost 9…read morethousand dollars in furniture from this store and paid by credit card on April 10th, 2017. It is now August 14, 2017 and we have half our furniture. We had a gouge in bedroom set foot board and that was replaced in a timely matter. We had to have the dining table replaced because it came in flawed and that was also done in a timely fashion. We are still waiting for a nightstand to complete our bedroom set, we were delivered the wrong entertainment center and it too had a damaged door, and we are still waiting for an electric reclining sofa that was promised for June 23rd delivery. The owner is frustrated with us??? His wants to cancel our items that are nbot yet delivered (over four months now) and charge a restocking fee!! Have not received any money back although he said he would mail out a check (three weeks ago). If you buy from this store make sure you do not pay up front

I want to recognize three exceptional associates at City Furniture who turned what could have been…read morea disappointing situation into an unforgettable customer experience. Kellie Redman at the Lady Lake store went above and beyond to help me find a specific piece of artwork I had my heart set on for my new home. She found it at the Ocoee store on display as it had been discontinued. The manager Matt Miceli was going to Orlando and he stopped on his way to get this art and drive it to Lady Lake the following day for me to pick up at a much closer store. I loved this so much I wanted another one as it would be perfect in my guest bedroom. However, this was discontinued so there was only 1 showing in Florida. Kellie didn't give up--she called and emailed multiple City Furniture stores throughout Florida in an effort to track it down. One of those emails reached Shannon Gazzier at the Sarasota store. Shannon located the artwork, immediately contacted Kellie, and made sure I was able to purchase it. Since Sarasota is nearly three hours away, Shannon went even further by offering to have her husband meet us closer so we could pick it up. That level of kindness and dedication is something you simply don't see every day. Because of Kellie, Matt and Shannon's teamwork, persistence, and genuine commitment to customer service, I was able to get the perfect piece for my home. They truly went above and beyond, and I will never forget this incredible experience. Thank you, Kellie Redman and Shannon Gazzier and Matt Miceli for setting the standard for outstanding customer service. City Furniture is fortunate to have associates like you, and I will absolutely continue recommending City Furniture because of the exceptional care you both provided.

Clevon was very helpful with my selections. Very professional and considerate for my needs. Thank…read moreyou Clevon.

Dan was excellent in explaining and demonstrating the value of inflatable mattresses with regard to…read morereleasing pressure off the back and shoulders and legs. Also, he demonstrated a partially split mattress to replace our current full split mattress. Extremely helpful and professional.

The Neo chair is an amazing experience! beautiful chairs and amazing experience with Roberta!read more

My husband and I spent more than a month researching washing machines after our 5-year-old…read moreWhirlpool died. We decided on a Speed Queen as they get the best reviews for longevity. Today, we decided to bite the bullet and head out to stores that claimed to carry Speed Queen. Best Buy lists them on their website but have none in inventory. You'd have to order them and wait for delivery -- one to 2 months. Same with Home Depot. But, Ken and Kerrie's had a set in stock -- they were actually less expensive since they didn't charge for hauling away the old set and included hook-ups. But best of all -- they delivered the set to our home three hours after we swiped the credit card. Tonya handled the transaction and was so pleasant and extremely helpful. She warned us that the Fruitland Park stored doesn't service the machines but -- that's no difference from Big Box stores. We bought a washing machine and dryer, had it delivered and installed and I'm already on my third load of wash -- all in less than seven hours. As a sidenote, the last time we ordered an appliance from Lowe's, the company set up a delivery date -- and did not deliver -- THREE times over the course of two weeks. Our experience with Ken and Kerrie's (and Tonya along with the pleasant deliverymen) is ... pinch us... we can't believe what a smooth transaction this was!

A couple months ago I purchased a Speed Queen washing machine for over $1600. The owner said this…read morewas a commercial grade machine that would last for 15 years. It has lasted a couple months and now it isn't working right. It keeps spinning. When I spoke with the owner she told me to contact Speed Queen directly. They don't answer the phone. I went to their website and searched for local places to repair this machine since it's under warantee. Only one place will service our area and they can't come out for almost 2 weeks. Their driver/repair person only comes to our area every so often. I just called the store asking for help and spoke with someone who was very rude. It wasn't the owner. She told me to contact Speed Queen even though I told her nobody is there to help. She is unwilling to help me. They made their money on this sale and don't care about helping me now.

Very friendly and helpful staff and so much great merchandise! If you don't see what you're…read morelooking for, they will do their best to find it and order it for you.

Excellent! Excellent! Excellent! Carol and her team are…read morefantastic. The selection, the service, and the value blew me away. Her artistic talent is something you just don't find often in The Villages. Totally recommend!

Very nice experience and would definitely recommend the place. Had my sofa from BEST over a year…read morenow and it's perfect. Went back black Friday weekend and bought two matching chairs to go with it! No store is perfect but they did everything possible to make my buying experience great!

Terrible service! they don't honor the extended warrenty for 5 years to fix any defects that I…read morepaid a lot of money for. They never return my calls to get service as my couch has several worn spots where the "leather" is peeling!