Found this place taking a new shortcut to 27/441. I had seen the billboard with the horned dog,…read morebut had never noticed this place before. I did not find this place to be full of furniture bargains. For example, check out one of my pics, the glass table is scratched, and so is the arm chrome on the chairs, in a set that cost a grand. I also did not like that we were followed around. The person who greeted us bird dogged us, not right next to us, always at a distance, but never away from his sight. That stuff creeps me out. If I have a question or want to buy something, I will come get you.

Absolutely wonderful selection of furniture. Prices may be slightly high, but all the pieces are…read morequality furniture. The staff is friendly and helpful. If you decide to buy a piece, however, know that they prefer to have their movers bring the item to your home. If you decide against the movers and your furniture is missing something, scratched up, or not working, the owner is not very willing to make things right. If he does offer to make things right, it will be according to his timeline, not the customer. Integrity is doing the right thing when no one is watching. I know some special needs kids who could teach you a thing or two.

Almost Perfect Furniture and Home Décor had me curious the moment I saw the name. I walked in…read moreexpecting a treasure hunt of gently used pieces at thrifty prices, the kind of place where you stumble on a gem and feel like you won the day. Instead, I found a beautifully staged, high-end showroom with prices that sit noticeably higher than stores selling brand new furniture. It reminded me of walking into a place called Discount Diamonds and realizing the only thing discounted is your hope. Inside, there is so much motion and so many staff members floating around that it honestly feels like a Hollywood set being prepped between scenes. People adjusting lighting, straightening decor, moving props, resetting the stage. It's impressive to watch but also a little funny because you start to wonder who exactly the intended shopper is. Whoever that lucky demographic might be, it is certainly not me. They even have a cute holiday special where you pick an envelope off a Christmas tree and win ten percent off. Very charming until you open it and see all the conditions. Valid for this item, not that one. Not combinable. Not transferable. Not applicable to anything you were excited about. Still adorable, just... selectively useful. The best part is that I genuinely do enjoy this store. The style is gorgeous, the furniture is unique, and it's fun just to walk around and take it all in. I just never end up buying anything because the prices sit about three times higher than what I can find elsewhere. It's unintentionally amusing in the sweetest way. A store called Almost Perfect that is, fittingly, almost in my budget.

This place is epic! It's HUGE and offers so many items to look at. Some of the prices are a bit…read morehigh for consignment furniture so you just have to look at everything and you will find something good. I purchased a trundle bed and their customer service is fantastic. The salespeople in the store are attentive, friendly, helpful and they work with you on when you can pick your item up. You get 2 weeks to pick up your purchase before you get charged a storage fee which is fair. They load your vehicle with care. A definite place I plan to visit again.

If I could put 0 stars I would have. Bought Almost 9…read morethousand dollars in furniture from this store and paid by credit card on April 10th, 2017. It is now August 14, 2017 and we have half our furniture. We had a gouge in bedroom set foot board and that was replaced in a timely matter. We had to have the dining table replaced because it came in flawed and that was also done in a timely fashion. We are still waiting for a nightstand to complete our bedroom set, we were delivered the wrong entertainment center and it too had a damaged door, and we are still waiting for an electric reclining sofa that was promised for June 23rd delivery. The owner is frustrated with us??? His wants to cancel our items that are nbot yet delivered (over four months now) and charge a restocking fee!! Have not received any money back although he said he would mail out a check (three weeks ago). If you buy from this store make sure you do not pay up front

Don't buy it if you can't put your hands on it. When we bought our bedroom set we were told that…read morethe chest was in the warehouse. When it wasn't delivered with the rest of the set, we were told that it was on order. It would here in 2 weeks. Over three months we were given every excuse imaginable. Eventually we chose to take a replacement chest, that didn't match, just so we wouldn't have to deal with Mr. Payne anymore.

Clevon was very helpful with my selections. Very professional and considerate for my needs. Thank…read moreyou Clevon.

I want to recognize three exceptional associates at City Furniture who turned what could have been…read morea disappointing situation into an unforgettable customer experience. Kellie Redman at the Lady Lake store went above and beyond to help me find a specific piece of artwork I had my heart set on for my new home. She found it at the Ocoee store on display as it had been discontinued. The manager Matt Miceli was going to Orlando and he stopped on his way to get this art and drive it to Lady Lake the following day for me to pick up at a much closer store. I loved this so much I wanted another one as it would be perfect in my guest bedroom. However, this was discontinued so there was only 1 showing in Florida. Kellie didn't give up--she called and emailed multiple City Furniture stores throughout Florida in an effort to track it down. One of those emails reached Shannon Gazzier at the Sarasota store. Shannon located the artwork, immediately contacted Kellie, and made sure I was able to purchase it. Since Sarasota is nearly three hours away, Shannon went even further by offering to have her husband meet us closer so we could pick it up. That level of kindness and dedication is something you simply don't see every day. Because of Kellie, Matt and Shannon's teamwork, persistence, and genuine commitment to customer service, I was able to get the perfect piece for my home. They truly went above and beyond, and I will never forget this incredible experience. Thank you, Kellie Redman and Shannon Gazzier and Matt Miceli for setting the standard for outstanding customer service. City Furniture is fortunate to have associates like you, and I will absolutely continue recommending City Furniture because of the exceptional care you both provided.

Dan was excellent in explaining and demonstrating the value of inflatable mattresses with regard to…read morereleasing pressure off the back and shoulders and legs. Also, he demonstrated a partially split mattress to replace our current full split mattress. Extremely helpful and professional.

The Neo chair is an amazing experience! beautiful chairs and amazing experience with Roberta!read more

My husband and I spent more than a month researching washing machines after our 5-year-old…read moreWhirlpool died. We decided on a Speed Queen as they get the best reviews for longevity. Today, we decided to bite the bullet and head out to stores that claimed to carry Speed Queen. Best Buy lists them on their website but have none in inventory. You'd have to order them and wait for delivery -- one to 2 months. Same with Home Depot. But, Ken and Kerrie's had a set in stock -- they were actually less expensive since they didn't charge for hauling away the old set and included hook-ups. But best of all -- they delivered the set to our home three hours after we swiped the credit card. Tonya handled the transaction and was so pleasant and extremely helpful. She warned us that the Fruitland Park stored doesn't service the machines but -- that's no difference from Big Box stores. We bought a washing machine and dryer, had it delivered and installed and I'm already on my third load of wash -- all in less than seven hours. As a sidenote, the last time we ordered an appliance from Lowe's, the company set up a delivery date -- and did not deliver -- THREE times over the course of two weeks. Our experience with Ken and Kerrie's (and Tonya along with the pleasant deliverymen) is ... pinch us... we can't believe what a smooth transaction this was!

A couple months ago I purchased a Speed Queen washing machine for over $1600. The owner said this…read morewas a commercial grade machine that would last for 15 years. It has lasted a couple months and now it isn't working right. It keeps spinning. When I spoke with the owner she told me to contact Speed Queen directly. They don't answer the phone. I went to their website and searched for local places to repair this machine since it's under warantee. Only one place will service our area and they can't come out for almost 2 weeks. Their driver/repair person only comes to our area every so often. I just called the store asking for help and spoke with someone who was very rude. It wasn't the owner. She told me to contact Speed Queen even though I told her nobody is there to help. She is unwilling to help me. They made their money on this sale and don't care about helping me now.

Decided to finally stop by here this weekend. My wife and I were pleasantly surprised, as they had…read morea lot of really nice items and the place was bigger than it looked from 441, which included a second building with lighting, fans and window shutters. We were greeted upon entry and the employee checked on us just incase we had questions. They have a lot of artwork, rugs and knock knacks. Our only issue was the prices attached to some of the artwork seemed a bit high.

Very friendly and helpful staff and so much great merchandise! If you don't see what you're…read morelooking for, they will do their best to find it and order it for you.

Terrible service! they don't honor the extended warrenty for 5 years to fix any defects that I…read morepaid a lot of money for. They never return my calls to get service as my couch has several worn spots where the "leather" is peeling!

Buyer BEWARE!!!!!!! This company is nothing but a bunch of…read morelying folks. I ordered new furniture for our new house in Ocala on September 6, 2020. At that time we were told that it would take 8-10 weeks due to COVID. I thought that was a long time!!! Well after being jerked around for over 7 months, they were saying they were waiting for the leather to come in from Italy, the leather is on a cargo ship in California, we're not sure the leather is even on that cargo ship, we don't know when or if you.'ll get your furniture!!! I requested that my $1600 deposit back so that I could order from somewhere. I was told to dispute it with my credit company and since I never signed anything there shouldn't be an issue getting my money back. I did indeed dispute it with the credit card company, but it was denied due to the fact that Stressless (Stressful) Leather Gallery said that "service's were rendered".......what? How when I HAD NOTHING from them except major headaches!! We have gotten new furniture from another company that was a dream to work with! But guess what......they still won't give me my money back!!! I've contacted BBB, and will be getting an investigative reporter from a local news station. I have given these folks every opportunity to handle this between them and me, but they are refusing. The store manager at Lady Lake replied to the BBB that as far as they are concerned this case is closed!!! I think not!! BEWARE when dealing with them. Get everything you can in writing. I sure wish I had!!!

We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.