small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

Very professional from the initial phone call to receiving info on the technician and progress on…read morehis arrival. Got service the same day I called even though I offered the next day. Thanks for a local business that is very professional.

Great business and the owners are great people that support the community. They sponsored our…read moresoccer team last fall. When requesting a service call they provide information and updates on who is coming to your house and when they will be there. That adds amazing value to the service call. Jordan came out and told me the facts, and recommended the appropriate fix for our unit at a fair price. Highly recommend!

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Have a crack in toilet tank. Since member of Preferred had someone come out to tell me if I needed…read moreto replace toilet. They said yes and also shutoff valve. Member price for low price toilet and valve and work: low of $957 and high of $1538. I am not the brightest but that seemed like a ripoff. Ordered toilet and valve from Amazon for $255 and installation will be around $200. Preferred has done work for me in the past but now it makes me wonder how much I have overpaid.

The tech seemed to be ok. But he charged my wife 600 dollars for him to find a leak in the…read moreevaporator coil and then said he wouldn't run the system unless he put some r410a, 4 or 5 lbs at the rate of 240 dollar/lb. It's like he sized our wallets up with our house. I called the company and asked if they would subtract the 600 dollars off the quoted price to re the evaporator coil which is under warranty and the person w answered their phone said, "oh I don't know and that the manager would give me a call to discuss this. Well they never called. And IMO, we got ripped off. We had other companies come out and gave us a quote for 0 dollars. One company said 89.60 fee over the phone and I to them that I wouldn't pay a fee for the visit and then they said that they can waive the fee.

All I can say u better get at least 4 quotes before signing off on any air cond. Quotes because…read morethey all want retire next week including carolina climate control. I would go with goodman next time.

I HIGHLY recommend calling Claude if you have any AC issues. He was able to come out the same day…read moreand was right on time. He quickly diagnosed and fixed the problem(something Fogel Services could not do, even though they charged me for service...I would absolutely NOT recommend wasting your time with them). Claude is very knowledgeable, efficient, friendly, and gave some great tips. I can't recommend him enough.

Claude from Southern Seasons Heating & Air Conditioning was very professional, quick to respond and…read moregreat customer service. I was told by another bigger company that my only option was to replace everything. Claude figured out the issue and repaired it in no time at all. I will use Southern Seasons Heating & Air Conditioning for all my heating and air needs moving forward. THANK YOU!!!

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Kudos to 5 Star technician Joseph. He performed an annual maintenance and corrected minor issues…read morebefore they became major problems. Explained everything he did very clearly and showed us pictures. Happy with 5 Star and will continue to use them.