I'm not sure if it's still the same owners as it was 15 years ago or if it's really still called…read morePapa lockers . However when looking at the pictures I happily noticed a familiar ever-so kind family of faces in front of the gates with the banner in the background saying Papa's lockers like i remembered it before. If it is still the same owner / managers of the once named Papa Lockers as before, & if still the "Ma & Pa" of which you can see pictured out in front of a gate with the pups and the name banner behind them)- well then, i can assure you fully that you'll never find a better place to do buisness! Your stuff will be safe and youll find comfort in knowing this from day one! I stored with this family uber Papa Lockers DBA years ago for many years and i honestly can tell you this: they literally saved me time an time and time again. Many times my stuff could have been auctioned but instead they worked with me they helped me figure out a plan and get back on track they locked me out when i really feel behind but they never sold my stuff and they could have. I was honest with them about every single up and down with my health and lay off. Was truthful and they did more than they ever needed to help me not loose the last remaining part of my normal life before all of the bad began that made it hard to keep up on my bill . Eventually I was able to get my bill right and move my things out and I hope I never forget . They're kindness gave me so much more than I can explain in just a Yelp . I have never since met such a kind and caring person in business. I owe them so much keeping my stuff truly safe and remaining mine. They saved me little bits at a time in a way that continuously keeps on from their faith shown *not just in myself, but towards the good that they manage to spot inside all people! I hope one day they read this and hear me say thank you for all that you did for me for all the times you kept my items safe kept my bill low let me make my payments late and tried to help me so that I didn't lose my stuff with ample warnings . To me that's the best place to keep something that you love and cherish somewhere where they cherish it just as much for you

After only 6 to 7 months renting a 10 x 25 unit, Glacier West increased my rental rate nearly 11%…read more I emailed them 3 days ago and have not received a response. During 4 years of renting with a small storage facility, Chain Lake Storage, in Monroe, WA, my rental rate was only increased 2 x's at a fair, reasonable amount. The staff there were very accessible and super great people to work with. Glacier West advertises a lower rate on line to lure customers in then seems to employ a bait and switch scam, it appears to me, to up rates months later. I think 1 year or more to increase rates 5% max is fair and reasonable to deal with inflation. Not 10.9% 6 months into leasing.

This has been a fantastic place to store our items. The staff goes above and beyond to provide an…read moreexcellent customer service experience. Anna has been truly great and I feel heard and taken care of as a customer. I have taught customer service skills in my previous profession, and I think this team has it down pat. Well done!

Avoid like the plague! At Cascade Storage, the customer is always wrong. For some unknown…read morereason, they did not charge my bank account as agreed. They refused to rescind the late fee. I had signed up for auto pay, but they didn't charge me as agreed. I complained about this, and was emailed a contract very clearly NOT signed by me. Then they lied and said I didn't sign in person, which I did, of course, because it was very close to my home. Then the person who I spoke with said I was calling her assistant a liar. I didn't say, or think her charming assistant was a liar. I thought that SHE was liar. Bottom line, she was an incompetent person who lies and blames others when caught out. If confronted over this, she responds by bullying. She threatened to evict me if I dared to write this review on Yelp! This is NOT a person you want to deal with, in order to avoid future trouble. My unit itself is on the third floor. The elevator is in very bad condition, and actually locked me and my moving crew inside it. We had to push the emergency button to get special instructions to get out of the elevator! You also need a code to leave their yard, or you are locked into their yard! There is NO call button for that situation if you are locked into their yard. The assistant had failed to tell me I needed a code, so I had to wait for another lessee to leave in order to escape. It was winter, at night and it was cold. So, they trapped me twice. I had sold my home and moved away, so I am threatened to have to come back to Smokey Point, find and pay to move my possessions yet again, if I am evicted over this dispute, so I guess they trapped me three times. I am 73 years old, and disabled, so I cannot do it myself. I live on a fixed income, too. Don't put yourself into the situation I am in. Avoid Cascade NW Self Storage.

Angelica at the Everett Express Storage is one of the top people I have ever dealt with in storage…read more She is friendly, helpful, knowledgeable and quick to get answers or help resolve problems. Her great sense of humor and thoughtfulness went a long way to making my unexpectedly longer stay far better than expected. I am very grateful.

I have been doing biz with Everett Storage for quite some time and they are the best!…read more ~ After many years of paying on time every month to Storage Depot in Lake Stevens, where I still had some stuff, I moved out recently. I discovered that some things had somehow gotten wet and that RATS had been in my stuff! Rat turds everywhere and in my boxes!!! To this they answered "Well you've been here a while". WHAT! I was so stunned by this answer that I didn't ask for a refund of the payment I had recently made. If they were like other storage facilities I have done business with, and who pro-rate, they owe me money. However with that attitude do you think they would refund it without me asking? Yeah, sure. NOT! I find out, after speaking with others, that they are far from the best around and I want to share that information. I suggest Everett Storage to you. Great people! They have 3 very clean and convenient facilities in Everett. On Rucker you can drive INSIDE on 2 levels! There is also a moving truck available. Go use one of these facilities....NOW! :)

Jamie was the professional attendant on duty who not only had quick and helpful answers, but…read moredisplayed a courteous, approachable disposition. It may not have any bearing on the review but imo she can show me to any storage shed and I'll take it! & I live 50 miles away!!!

From the owner: Getting ready for a big move? Running out of garage space? Need somewhere to stash your off-season…read moregear? Trojan Storage seeks to provide a storage experience above all others. With top-notch security, friendly managers, and extremely clean facilities we aim to provide the best customer service!

Smokey Point Mini storag Do Not Rent a Unit there. They are never open. You have to call to make…read moresure someone is there and she is constantly gone. You are not allowed access to your unit without someone in the office. You are not allowed to spend more than 15 minutes at your unit.

This place is so well maintained and the prices are really reasonable!!!…read more The manager, Theresa is an absolute sweetheart and always very accommodating for anytime I have needed to get anything in or out of my unit. I have had a storage unit in this facility since 1997. I recently emptied my unit the end of this past summer and was pleasantly surprised when I saw that there was hardly any dust, not one spider web or any mouse poop inside my unit. Everything inside of my unit was perfect, like I had just put it all there yesterday. I highly recommend this place to anyone who needs a storage unit. They have a very secure yard and their manager Theresa is just the best!! Thank you so much for taking such good care of my things. You gave me total peace of mind all these years. I very much appreciate it.

It's businesses like this that make me regret fighting for this country…read more I served United States Marine Corps 2001-2005 and have significant hearing damage which affects my eyes as well, I was in the hospital and was one day late getting my "rent" in. Audy not only charged me for the entire month, she insisted on the late charge and then she laughed AT me on the phone (I'm not even kidding). Worst service/experience.

Customer service went from bad to even worse. Several months ago I got a statement saying my unit…read morewas going up to 95.00 from 90.00 per month, (when I already have been paying 95.00 for the last year). Then all of a sudden they sent a monthly statement showing the 95.00 per month... (just when I thought I was going to get credit for overpaying for a year!) Last month a message was left on my voice mail saying I didn't pay. When I returned the call to confirm the check had indeed been cashed, no call back to say they had made a mistake or even acknowledge the call. Then this month I get an invoice(2nd time in about 8 years) saying I now owe late charges for paying late for the last 2 months! I pay all my bills on the first of every month, so can't imagine how it could be late and have always paid this the same way for years... . You people have issues. If you don't like getting $$$ snail mail, then please set up an account that payments can be sent to electronically- like the rest of the world. Left another message today, lets see if they call back...

Jasper and Bethany were amazing. They knew what I needed before I did and did everything they could…read moreto help make it happen. They were kind and helpful even when I was a down right stressful bitch. They're both great and went above and beyond and I couldn't be more appreciative. I will definitely come back if I need anything else and I'll definitely recommend these guys to family and friends! Thank you again guys for everything and Happy Holidays!

"Under New Management" means your rent goes up, they try to charge you for "insurance" on top of…read morethat, and you can't even access your unit (currently paid up and in good standing) without an obsolete app no longer available in the Play Store. Do yourself a favor and find a different company to do business with.