I was at Spa23 for 4-5 months as I had to shift to focus on low impact workouts. They offer classes…read moreand have a swimming pool which was what I was looking for. Their membership is high if you compare it to other places in the area that offer the same exact, and even better, classes - at the time I joined, I did not know the Wayne Community Center offered those, and I wish I had because they charge 50% less than Spa23 and have amazing trainers.
In all honesty, I'm disappointed at how they handled my last billing. I had decided to set up personal training sessions with a trainer named Ricky, I trusted him and my mistake was not asking questions when we sat down to sign the contract, however, as an employee, he should've made sure I understood what I was signing - he did not explain what his rates were, nor how much I'd be billed for the month, so they billed me $212! I had already moved and canceled my membership with them, but they still billed my account. The person that reached out to me to explain the situation was nice, but no resolution was given - I'm now 45 minutes from Spa23, my money was never refunded, and credits for a different service can't be given.
I know people who had gone to Spa23 and ended up leaving, both trainers and members, due to their dislike of it and how much of a "chain management" it had, but I truly didn't think I'd experience that firsthand.