Our last overall experience with Anderson Tile wasn't good. Quoting was confusing and not accurate. Items like tile color and line items were not quoted correctly and had to be redone. While the employees were friendly, communication was poor. We stopped receiving responses from Anderson Tile and found out that this was because the employee we were dealing with left the company. Scheduling wasn't good. The Anderson Tile team did not follow through with the dates that were originally provided to us. Overall installation was fair. There are small areas where caulk is missing around the limestone installed. Some tiles were damaged or defective after install. We were ok with filling those damaged tiles in with mortar but this lessen our opinion of the overall job. Care for our home was poor. The floor area around the fireplace was not covered properly with the end result being minor scarfs and scratches on our wood floor. The leftover mortar used on the fireplace was dumped on the sidewalk leaving it stained. Anderson Tile did come out to clean up the sidewalk but the owner never responded to our concerns about our wood floor. Unfortunately I do not see us using Anderson Tile again after this experience. read more

If I could give this place less than 1 star I would. Had our bathroom remodeled and the workmanship was sloppy from tile to drywall to painting and so on. They damaged the trim and acted like it was no big deal. The owner doesn't seem to care as he thought all of the sloppy work was good enough. Big mistake in hiring these clowns. read more

My wife and I trusted Direct Floors with $20,000 and the outcome of our condo renovation project. They took the money from Synchrony Bank, never delivered the flooringeven though the materials sat unpaid in an Addison warehouse, tried to pickup the order without paying for it and were denied, and lied on multiple occassions about what was going on - finally blaming the flooring manufacturer for all the problems and stating the order was in Michigan still. The next day they went dark and continue to be unreachable to date. Today they hide behind the cover of lies and financial problems and will probably come out of the situation whole and doing business as another company - taking money and lying to other unsuspecting individuals who are foolish enough to place their trust and project with then. Good luck if you trust a company like this. It is a shame that companies like this can exist and flourish today - this also goes for their apparent owners: Anderson Tile and Flooring in Spring Grove, IL. The only people hurt here are a reputable banking institution, my contractor, and my family but people like this don't worry about others they only care about themselves. Hopefully they read this and do what is right but I am not holding my breathe. What a shame. read more

These guys are fantastic - responsive, craftsman, fairly priced, knowledgeable, and great to work with. We are very happy with our bathroom remodel thanks to them! read more

Very pleased with this company!! They provided great customer service and always kept us informed of what was happening. We had a good size remodel project replacing all the tile in our master bathroom and then put new tile for the backsplash in our kitchen. We truly appreciated the communication aspect. The end product was just beautiful! Quality, quality work. Great people to work with. read more

We shopped around for quite a while to find the right tile for our kitchen backsplash....Heidi was pleasant and helped us with our selection, sending us home with multiple samples and suggestions. We made our decision and Roger and his assistant came out the next day to measure and give us a bid. We ordered the tile and set up an install date. The installers were prompt, polite, and very efficient. The following day, they returned to do the grouting. Again, he was great, cleaned up and was finished right on time. We are very pleased with their professionalism and our backsplash looks awesome. We highly reccommend Anderson Tile and Flooring and will definitely use them on any future projects. read more

I found this business from "Next Door". I listened to a stranger's review and thought I would see for myself. I had several estimates to re-do flooring in my condo and also put up ledger stone(like) tile by my fireplace. Roger was competitive in his pricing. I immediately liked his calm demeanor, love of family and he really seemed like a genuine, down to earth ethical person. My first impression was correct. He, his wife Heidi and George (installer) were all professional, courteous and kind. It was so easy! No hassles whatsoever! John was punctual and extremely neat and clean. I have, and will continue to do so, recommend them to my family, co-workers and friends. Again, such a positive experience. read more

These folks are professionals. They re-grouted the shower in my master bath and replaced a tile in our powder room. The cleaned up after themselves and did amazing work in a timely manner. This is the 3 or 4th time we have used them and they always live up to our expectations. read more

Here we are waiting for an answer about what is making our hardwood floor that they installed defective. All they could do was to have some sympathetic groans. Don't call them they did 't finish our time work either. Now we are seeking a company that can do the work and really cares. We are in a sub-division and everyone had to use them. Allkinds of terrible work. The bad thing is they are still doing a lousey job. read more

Anderson Tile & Carpet laid tile & carpet in our basement. Very good products. Work was done quickly and the workers were very clean!

We did a multi-thousand dollar tile project with this company about a year ago. As I remember it, there was a little bit of a mess up at the start with the timing, I think they gave me a start date and then had to move it back, or something like that. It was an annoyance, that's all. Their actual work was very good. The installers were friendly. They cleaned up after themselves. The owner of the company is a nice guy. I would certainly use them again for a project. read more

Two weeks ago I visited this store and chose carpet. Roger, one of the owners came out and did measurements and sent me an estimate. I scheduled the work for installation today. I was told the installers would be here between 7:30 and and 7:45 am. At 9:00 am no one was here and no phone calls. I made four phone calls inquiring the status of my installation and got an answering machine every time. Finally I got a call from Roger, saying his installer was supposed to call me this morning as they would be late. I told him no one had called. He said he would look into it and call me back. 35 minutes later he calls telling me they are on their way. I expressed my displeasure at being treated like this and Roger acted as if I had no right to be put out by their behavior. HE then cancelled the job on me. I would not hire this business for anything in the world. They are not dependable, not communicative and have no respect for customer time. Terrible. read more