Comes through for you!…read more I had purchased a makeup collection here as a gift. It was supposed to come with six items in an opaque cardboard box, but for some reason I only received four. Unfortunately, I didn't open the box in-store to check, so it was quite the surprise for the gift recipient when we opened the box. I was worried that the store wouldn't fix it for me, but I was worried for nothing! They remembered me and fixed the error right away with an exchange (which we opened in-store to make sure it had everything). The entire exchange process was quick and painless. Some of the employees can be a bit lackluster. Most people shop here for the slight discount, not the service. Try to remember that and cut them a break. Most of the staff are actually nice. Just give them the benefit of the doubt and they'll treat you with the same courtesy. They don't have additional savings or free gifts like shops in malls do. But occasionally, their gift sets are good deals. Look around for it, as I was directed to this one by a super nice stranger rather than an employee. They don't have refunds apparently. Don't even try. Get an exchange. If you're not happy with your purchase, you'll have a much better time if you just take the gift card or exchange. If you had a problem with what you originally bought, get an exchange and just have it checked in-store for satisfaction. All in all, the prices here are pretty good! They're on par with online prices and slightly lower sometimes too. Check it out if you want something immediately!

This will be a short review. This place used to be fantastic…read more(for my mother, that I would always accompany), offering unbeatable deals and brand name cosmetics (huge plus for Estee Lauder deals) and a lot of free samples. It was an old school store, not fancy nor modern but you could find treasures! Great helpful nice and friendly staff until... the store remodeling. Prices went to high up and no more goodies... My mom came with high expectations form her previous experiences but left... empty handed... I didn't like the attitude of the staff this time. Un-interested/motivated to sale.

I had such a great experience with their PA, Christopher last Thursday. He helped me with Botox. It…read morewas my first time at the clinic and I felt comfortable in his care right away. He's very sweet and took the time to go over the purpose of his placement for my Botox injections. I definitely will be returning to see him and I'm happy with the results so far. Also love that they were able to accommodate me even though I was a walk in. Front desk staff super sweet too. Thank you, Angela

I had a hydro facial with Sherlyn including time with the red light. When I left she gave me a plan…read morefor cleansing and moisturizing with products in line with my skin needs for morning and night. She explained what she was doing during each step which helped me understand the process. She is an excellent esthetician and I will definitely visit her again to maintain my skin care!

Anna was Amazing !! She is so knowledgeable. She helped me find exactly what I looking for and SO…read morequick!!! I was in a hurry and she saved me so much time. Thank you Anna

Stopped in looking for a new scent and was glad they let you test products, it made finding the…read moreright one much easier. Staff was helpful and friendly, though the store was pretty loud with lots of foot traffic. Overall, still a good shopping experience.

I'm a Lancome kinda girl and have been for over 5 years now…read more.. While most choose MAC for their cosmetic needs, I'm a fan of Lancome. I was an Estee Lauder user for years, but the products just got a bit too harsh for me. If you wait for the right time, you get some really awesome deals. The promo to wait for is their 4 for $40 as in 4 full size products!!! I believe they only have the deal twice a year, so you have to look out for it. During other times I've stopped in and I've gotten full size eye shadows, blushes, mascara, eye liners for $5! Again, be on the lookout. The customer service is a hit and miss here. Sometimes they care and other times they don't. Some piece of advice, however, know what you want and get out...

This store needs some love! This store is fantastic! Full of great high end products AND…read moreaffordable. The stuff on the front table is usually 50% off and you get a discount on top of that if you are a AAA member. Not only that but if you make a purchase of a certain amount, you can get something for free. The last time I was in the store, I made a $50 purchase and was able to take home a lancome palette for free, that was worth $50!! I can't remember all the products that they have, but off the top of my head I have seen Urban Decay, Lancome, Khiels, YSL, Clarasonic, and many many more. Some of the products do rotate out though so if you see any YSL lipsticks, stock up, because they may not be in stock the next time you visit. The only downside is that they don't have a facebook page or website to notify you of upcoming events or discount. There actually is a facebook page, but it hasn't been updated in a long time. Even a mailing list would be great! But anyways, this is such a great store to try out box sets full of samples and deluxe size items for a lower price. You can definitely stock up on prezzies here for birthdays and holidays. The store also carries fragrance sets as well.

I was in a huge hurry, traveling from San Diego to Capitol Hill, and needed just about everything…read morein travel size and with instructions. Rhonda greeted me warmly, listened and immediately went to work. She compiled products, applied them all and showed me what she was doing along the way, even created a sheet for "dummies" for me to follow. All products were explained and the costs were VERY fair, in fact surprisingly low for all that I purchased. I highly recommend the store and Rhonda. I trimmed her cell # from the bottom but left her note of encouragement at the top of the instructions she prepared.

there's a couple really nice people who work here - but the posted hours are wrong - i'm here at…read more7:00 & they are closed although it says they are open till 9. They are often out of products, but will ship to you. beware their points program - if you don't keep track of their limited redemption times you lose all the points.

This is the Ulta I usually shop at as its closest to me. I was in for a Beauty steals deal on…read moreRedkin. There was one left at the front of the store. I wandered around a bit looking at other items. I wanted to see if there was a tester so I could feel the consistency of the Redken gloss I was about to buy. I know the store pretty well, so I knew where it was and there wasn't a tester. It must've been a popular deal because there weren't any more left. I didn't see sales people on the floor at all so there's no one I could ask any questions to. Luckily, I got what I needed and went to the checkout. I had recently found a very, very old gift card that I had. So old that you couldn't even check the balance anymore. I asked the girls if I could use it and they said yes they never expire, after checking it only had $2.70 on it. They were really nice about helping me. I also had another gift card I used to pay with and again they were just super helpful and kind. The service here has been hit or miss in the past. I've had some fantastic sales people and I've had some not so fantastic ones so it was nice to have the girls at the checkout be so happy and willing to help. I'm glad this is my store because it's better than a lot of the other ones I've been to. I'll will for sure keep coming back.

My niece turned four recently and wanted to get hair tinsel for her birthday party. She asked my…read moresisters and I to also get hair tinsel with her. I had no idea that Ulta offered the service of put tinsel in your hair and for such a good deal. It's $15 for 15 strands and the whole process took around 10 minutes a person. My niece chose purple which looked so cute and I decided on gold. Such a fun experience and made my niece's day! Fun fact I learned while being there: specific Ulta locations host birthday parties and the one at the forum is one of them. We saw a little girls birthday party and it was so cute.

Definitely my favorite location, staff is always soooo helpful and friendly! Every time I come in…read moreI'm greeted with a smile and friendly faces. Ive been going here for years with my mom and now I'm finally able to go on my own. However, as a cosmetology student who's schedule pretty much conflicts with the hours of the store, I really wish they were open Sundays too. Not the end of the world, just my only gripe.

I always have such great customer service in this location, and Terri-Ann kept it up today…read more Friendly, helpful,... doesn't get much better than this staff. Thanks ladies for always being spot on!

Our family uses Tubby Todd! So cool to finally visit their headquarters for their refill station. I…read morebrought my empty 25 oz bottle and Brian (the founder) helped to fill up the bottle for me with their lavender rosemary bath soap. He is a nice person! $36 plus taxes for the refill since I brought my own empty bottle. Also learned so much about how Tubby Todd got started (Brian shared the stories)! They have a growing community of families that use their products so they are doing well. Many community events are hosted here like jeni's ice cream and a play date with moms at Encinitas Community Park. They are generous with their bath products as sample giveaways. That's how you get people to buy your products!! :) We recently also bought items from their $40 for 3 items promotion, happening summer 2022.

I would 100% recommend Tubby Todd to anyone with a baby! Our sweet baby girl had an outbreak on her…read morecheeks and back, in the same day of applying Tubby Todd's all over ointment there were instant results. Her face & back cleared up 100% by the 3rd day! We love Tubby Todd's products.

Ulta Beauty is the ULTIMATE place to go to for ALL your beauty needs. For the ultra-chic, there's…read moreno alternative if you want to shop for the latest brands. I always have a positively wonderful experience when I'm at this location. The store is bright and vibrant creating an inviting atmosphere. The pleasant stylish staff aka Ulta Beauty Experts are genuinely ready to help you when you walk in and are very knowledgeable about the wide variety of products. You'll be blown away by the customer service especially during demos for events. You can also glam up at the salon. Definitely a 5-star worthy Yelp review!! Come on Yelp Community stop by to be on the ultra-glamorous tip!

I came in because it's beauty steals time where they have 21 days of items that are 50% off. There…read moreare some great brands and some great deals to be had. In particular, I went to go get some Mac studio fix powder. The store was busier than I've ever seen any Ulta, which caught me by surprise. It took me a while to find an associate to help. They would make eye contact and keep walking. I finally asked someone to help me color match. It had been years since I used the studio fix and I loved it when I was younger but found it hard to be matched. She tried a few colors on me and decided on one. It looked okay to me but it's so hard to tell in store. She also explained to me that the formulation had changed over the years and it wasn't the same as it used to be. They no longer use talc. She expressed that some people like it, and some people do not. I had no idea so I'm glad she told me. I ended up asking a few other sales people where to find items I was looking for, one pointed in the direction and one actually took me there. I sampled a few items through testers, but decided to stick with just the pressed powder for now. There was a long line to check out, but there was quite a few cashiers and they were opening more as I waited. The line moved quickly and I was able to pay for my item and ask questions about the return policy in case I didn't like the new formula . When I got home, I tested my new product and unfortunately it's a bit orange on me so I'll be bringing it back. Also, I do not like the new formulation it's very different (obviously not ulta's fault) and the coverage is weak so I am happy the employee on the floor let me know. I like ultas selection and sales, the service is hit or miss, but I'll keep coming back for the great deals.