This will be a short review. This place used to be fantastic (for my mother, that I would always accompany), offering unbeatable deals and brand name cosmetics (huge plus for Estee Lauder deals) and a lot of free samples. It was an old school store, not fancy nor modern but you could find treasures! Great helpful nice and friendly staff until... the store remodeling. Prices went to high up and no more goodies... My mom came with high expectations form her previous experiences but left... empty handed... I didn't like the attitude of the staff this time. Un-interested/motivated to sale. read more

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The Origins cream that I bought had a huge air bubble in it and was 3/4 missing. I thought I just had bad luck with that one so I bought another one in the same thing happened. When I brought the product back, the clerk said that they could give me the customer service number, but they don't take returns. I accept that that's their policy, but they expressed zero concern and zero disappointment in their product. This place is not somewhere you should get your makeup from. read more

I have been a regular customer here & I've spent a lot of money on their products over the years. On 12/24/25 (Christmas Eve!) I made a special trip to their store in order to take advantage of a one day 50% off sale. My total bill was $130.72. I needed mascara so the Sales gal recommended "Better Than Sex" mascara. She said it was superior to all the other brands of mascara. When I went to use it, it was clumpy and made my lashes stick together. I hated it. I just went by the store to exchange it and was told per the box it was not past the expiration date and therefore there was nothing wrong with it. She refused to open the tube to see for herself that it was clumpy. She told me to go to the "Better Than Sex" website and view their video on how to use the product! Like who needs instructions on how to apply mascara? I was refused a store credit, refund or exchange. She gave me a business card with a customer service number and said to call them for help. I am so pissed. I will call the customer service number and see what they say. In the meantime I will dispute the charge with my credit card company. $20 is a lot of money to spend on a crappy product I will not use. I will not shop here again. read more

The Cosmetics Company Store - Clumpy mascara - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Love the sales the Jo Malone and Tom Ford that normally run 30% off. Most of the 75% off items were on super dark shade so if you're seeking those colors it's a great place for some great discounts. read more

I bought 4 Jo malone cologne bottles from there and asked employee about the box. They didnt have the box. They just wrap 1 tissue paper. About 30mins later, I go back to my car and organize them, and it scratched my skin and the blood came out. I checked and one of them had little broken from the bottom back. I went back to the store and told them. And the lady is so rude, her name is Kelly. She always said it is not broken when she sell it for me. But it is small broken, the bottle front is perfect thats why they couldn't see it. If I did break it, there was some little glass pieces glass inside. And I am not crazy, I broke the bottle and scratch myself. Also, the employees in there are so rude, not nice with customers and kids except the guy in there. I dont know why manager didnt know or the manager the same like them???? =)))))) read more

The Cosmetics Company Store - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I come by this place to see what sales they have on my favorite make up brands. They have Mac, Clinique, smash box, etc. and they have decent discounts. It's a small selection of maybe seasonal or discontinued items so stock up on something if you really like it. You are only allowed to purchase 5 max of the same item. Also, the store isn't always open so check their hours. Sometimes they close for lunch too! read more

Comes through for you! I had purchased a makeup collection here as a gift. It was supposed to come with six items in an opaque cardboard box, but for some reason I only received four. Unfortunately, I didn't open the box in-store to check, so it was quite the surprise for the gift recipient when we opened the box. I was worried that the store wouldn't fix it for me, but I was worried for nothing! They remembered me and fixed the error right away with an exchange (which we opened in-store to make sure it had everything). The entire exchange process was quick and painless. Some of the employees can be a bit lackluster. Most people shop here for the slight discount, not the service. Try to remember that and cut them a break. Most of the staff are actually nice. Just give them the benefit of the doubt and they'll treat you with the same courtesy. They don't have additional savings or free gifts like shops in malls do. But occasionally, their gift sets are good deals. Look around for it, as I was directed to this one by a super nice stranger rather than an employee. They don't have refunds apparently. Don't even try. Get an exchange. If you're not happy with your purchase, you'll have a much better time if you just take the gift card or exchange. If you had a problem with what you originally bought, get an exchange and just have it checked in-store for satisfaction. All in all, the prices here are pretty good! They're on par with online prices and slightly lower sometimes too. Check it out if you want something immediately! read more

my gf wanted me to write this review - she said she loves u taylor !! the assistant manager was the biggest help & so sweet & attentive & the selection here omg to d1e for! read more

I love this place so much, everyone is so helpful and knowledgeable! One of the girls Jenny helped to color-match my foundation and I've never had a better match in my life. These girls really know what they're doing and the prices are so hard to beat. The store manager was also very kind and engaged. It's nice to see a manager that knows what they are doing. I see other reviews bashing the store manager but I have never had a bad experience at this location. I came in during the six for 60 sale and was able to get an awesome deal on so many products that I use consistently like the mac Fix+, while also trying new items I may not have picked up before. read more

Love this store. Great manager, staff and supplies! This store always delivers and never disappoints! "Lisa, the store manager at The Cosmetics Company at the Carlsbad Outlet" is professional, knowledgeable and always ensures my experience is a great one! read more

The Cosmetics Company Store - Tom Ford Lost Cherry from The Cosmetics Company in Carlsbad - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I'd like to say thank you to the amazing and helpful staff at The Cosmetic Company Store in Carlsbad. They were so kind giving me (and another customer) product suggestions since they didn't carry the brand I usually wear. Also, they seemed so organized and made me feel really safe in dealing with this whole COVID-19 issue. I'll definitely be back! read more

Inconsiderate to customers. Closed on a random Sunday for inventory although it says they are open on google and on the mall site. Ridiculous to come here specifically for this store to find it's closed when it should be open. Do your inventory after hours or update temporary hours online. read more

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You need hire a better manager or a least one that understand the definition of customer services. While the cashier was processing my transaction the manager came several times to check the prices of different items using my cashier scam and of course interrupting my transaction, I almost got charge for extra items that this manager mixed with my makeup products. This manager is a bad example for the employees because she is teaching them that interrupting a customer transaction is ok, when in reality this action is totally disrespectful and unacceptable. All the customers have the right to start and end a checkout process without interference, it shouldn't be hard so please re-train or fire this manager otherwise customers stay away from this store. read more

I purchased a serum and applied it and my face had a horrible reaction to it. This has never happened with any skincare products I've ever used. Perhaps it was expired or tainted in some way to cause this reaction. It was a final sale and called to see if I could return it and get a store credit , but no bueno. Will never spend another penny in the store. read more

I'm giving this beauty store FIVE STARS because of excellent customer service, cleanliness and a great selection of products at a good price point. I have always been greeted with a friendly smile and a warm welcome. They are knowledgeable about the various product lines they carry and are on hand to make wonderful suggestions. They make the customers feel appreciated and valued. I am happy to give them my business and look forward to my next visit. read more

I stumbled into this store on my way to Banana Republic outlet store after shopping at Puma. First of all, love this outlet! But the five stars goes to the Cosmetics Company Store for carrying exactly what I was looking for. Estee Lauder Pressed Powder. YES!!! And they ONLY had one color which happened to by my color! They carry Clinique, Estee Lauder, Mac, Origin Bobby Brown, etc. but being a small store, they have very limited selections. They will not have the foundations in every single color. They may not even carry your favorite lip stick. But that's fine with me because they carry enough of what I need and usually carry the color that matches my fair skin tone. I noticed they also carry makeup brushes for 40-60% off the retail price. What a great deal! I can buy my bronzer AND eye shadow AND blush brush without breaking my wallet! This same store is also inside the Saks at the Block. I'm shopping here from now on and saving myself $$ on all my makeup brushes and skin care products! read more

I went today because they were having an amazing deal! 6 items for $60! I was a little overwhelmed at first because there is so much to look at and so many amazing products. I was immediately greeted by Kelly. She showed me around and helped make sure I got the best products for me and made sure I really took advantage of the sale. I was impressed with how patient and kind she was. She took the time to help me find my perfect shade, listened to the tones and colors I like to use and seemed to just genuinely care. I'm so happy with the products I got and the service I received!! read more

Walked into this store, while holding my toddler's hand. The lady standing in front of the counter immediately scowled at me, and said "watch your child". This store's sales reps and management should review how they're treating their customers. I've never felt so appalled by a retail store, and actually immediately left the entire outlet center all together. read more

I visit this store as often as I can because it can always be a treasure hunt due to the fact they are an outlet, but it never disappoints.Kelly and Amy are so helpful to make sure I get what I need. They carry Jo Malone, Bobbi Brown and Smash Boxand of course wonderful Estee Lauder products. Kelly and Amy both can guide me to the right colors and products for my skin coloring. Thank you so much! I will be back because I always find what i need and of course extra fun stuff too! read more

What happened here? Used to be s great place to shop. My experience this week was awful. The store has very low stock levels. It looks like they are closing. I don't mean a little low, I mean VERY low inventory. They tried to "spread out the merchandise" but all I saw were empty fixtures. There was no help or acknowledgement from the girl tapping on the computer at the desk. I stayed a while. Nothing. No one was helped. Sad situation. This is Estée Lauder? Poor Estee, she must rolling over in her grave. read more

Great shopping experience with Nick and Kelly today. They both were very helpful and provided so many recommendations and knew the products so well. I will definitely come back again when I'm in the area. Thanks so much! read more

The customer service that I received today from Kelly and Amy were amazing. I found the products I wanted with there help. I left feeling very confident in the products I brought. Thanks guys! read more

Staff here is terrible and most have an attitude problem ! Amy is her name rude heavy set lady! Rude as they make them ! There's another blonde ! Asked her the cost of an item and she rudely said " don't you know math ?" What kind of people are you guys hiring !?? Do NOT recommend! Better off going to Las America's where staff is way NICER & HELPFUL! They also have something against Asians it seems ! Do BETTER as a company as to who you hire ! SMH read more

Stopped in today to do an exchange and the ladies are so friendly. I also bought more items since they were having such an incredible sale. I'll be back thanks ladies for all the help! read more

WARNING !!! VERY RUDE EMPLOYEE !! Okay I was just here for picking up my foundation. Looks like they have some good deals However customer service was the worst. He kicked me out from the store with no hospitality. I walked in the store at 8:50 and I tried to check out at the register around 8:58. I asked him if he had a little bit lighter color to match my skin color . He was not happy with my question at all. Then he kept saying I need to walk out from the store right now. Because he will be in trouble. Seriously!? You don't have 30sec to help costumer ? LAS AMERICAS location has much better customer service. Need to find new employee ASAP lol read more

Went by the store yesterday at lunch (during published business hours) only to find that the doors locked and lights off. I've called the store on several occasions today (during published business hours) to no avail - no one answering the phone! read more

Wow! The customer service here has definitely improved! I was cheerfully greeted as soon as I walked in and was even helped by an employee, without feeling pressured to by in anyway. Phillip helped me at checkout and was so sweet! Thank you, new employees, for a pleasurable experience here! read more

If you like shopping for cosmetics at Marshalls, TJ-Maxx, etc you might like it. Every time you go there's different products. Some hidden gems and good prices but limited in shades. This store in particular is quite small so I wouldn't go out of my way to go here unless I was near by. I would rather go to a Marshalls or look online. I've heard there are bugger stores though. They also carry perfumes and skincare. Most products are western aimed. So I am not the target audience! read more

My husband went into this store with a picture of my perfume, Donna Karen Eau de Cologne so that he can buy it for my birthday, the salesperson said they had one that was in a different container but was the same...it WAS NOT, it was the "perfume" which is too strong for me, he did not know any better and purchased for me, When I walked in to bring it back or exchange it I was approched by a lady stongly stating that there is NO EXCHANGES or REFUNDS....I had the receipt...did not matter...she said her register is not even capable of doing an exchange...really? ....well there goes my birthday present down the drain....and the worst part she was SO RUDE! Yikes! Shame on her , there is definately no customer service here, I will never go back. read more

Went to this store location this wknd with my boyfriend, the 2 female customer associates were rude and unprofessional. They didnt greet nor announced sales correctly. (There are only 3 customers in the store.) They were not very helpful to customers as well. My boyfriend can NOT stand the attitudes of those two. He was also bothered by the way I was treated. (I was politely asking questions, etc). Clearly, those two are not well trained nor there is a management problem there. They dont seem to want to work. I do NOT recommend this store at this location. I will go somewhere for my purchases. read more

Okay first of all, I'm really amused by the comments about not wanting to buy eyeshadow that is a year old-- unopened and brand new. a.) You probably have stuff older than that in your makeup bag. b.) Powder products last FOR. YEARS. even opened. "Dried out" ??? It's a pressed powder. It's dry when it's fresh. Anyway, my point is I've never gotten anything rancid from an outlet. TESTER lipsticks and glosses will turn faster and may smell a little "off" because they sit open all day. This is one of the better Estee Lauder outlets in so-cal. It's a bit of a drive from where I live but for premium shopping opportunities it's worth it (and hey I can go drool all over the Coach outlet while I'm there...yay!). The staff is nice and friendly and they have a great selection of EL products. I love the awesome deals on Clinique sets, and finding discontinued MAC is always nice. Everything is discounted a standard 30% off retail. read more

I know several people have mentioned this store in their reviews of the Carlsbad Premium Outlets, but this place deserves its own review! The Cosmetics Company Store carries make-up and perfume from the Estee Lauder brands, including Clinique, Prescriptives, Origins, Bobbi Brown, and my beloved MAC. I gave the other lines only a quick glance and spent my time perusing the MAC selection. They don't have everything you might want, but what they do have is well priced, especially since I don't know where you would find discounted MAC cosmetics other than maybe on eBay. They had lip glass and lipstick for $10, nail polish, blush, foundation, bronzer, eye liner, mascara, a few eye shadows, and various other products. Some of the colors may be discontinued or from limited edition collections, but you may find one of your favorite colors that is still sold, as well. I found Taupe lipstick, which upon Lisa V's advice, I've been wanting to try. I also got a special set of three liquid eyeliners that was a good deal. I will definitely stop back in the next time I'm in the area. Even though parking was a nightmare today, it was worth it to get my MAC! read more

Very nice friendly staffs, the store is clean and organized. Especially Daisy she helped me a lot. Highly recommended

Went in and got awesome deals on make up. They Cary the high end brand cosmetics. Been going to that store for quite sometime and I've always had good experience. read more

We were there this afternoon with my family and the manager and rest of the staff was very helpful. They made our trip to the shop very worth it. They also had a great variety with even better prices. read more

Great selection of product and the staff is always nice, helpful and knowledgeable. I go to the Carlsbad outlets atleast twice a month and the cosmetic store is a mandatory stop to add to my collection of products. read more

All the ladies here are very nice and helpful, but don't expect "nordstrom customer service " kind of attention, because you won't find it here. One because this is outlet, 2 they don't carry the entire line for any of the brands they carry, so they don't color match. 3 majority maybe discontinued items. But if you're lucky you may find items you currently use, their stock is always changing so always check back. And a plus ... They are 20%-30% discounted from department stores. So that's pretty awesome. Brands they carry are Estee Lauder, MAC, Bobbi brown, origins, dkny, Coach fragrance, smashbox,clinique, prescriptives, bumble & bumble , ojon, and a few others. And these are all owned by Estee Lauder. So check it out.. read more

The Cosmetics Company Store - Inside of ccs - Cosmetics & Beauty Supply Near Me - Carlsbad, California

great customer service and great deals!!! Amy and kelly were so helpful with all the questions I asked! 10/10 read more

The Cosmetics Company Store - my bag of goodies - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Today was my first time going into this store. I've been at the outlet all week, eating, shopping, buying but nothing had really caught my eye about this location until I realized that my week in Carlsbad's sun has led to my skin shade going about 2 levels darker. So I thought I might look for a darker foundation. I just thought this was another "Sephora", but it's not. It carries all the big brands but in limited quantities and selections. But that's o.k. because you are bound to find something. They have cool little travel or sample size sets as well as individual pieces. My poor boyfriend had to stand there and be my consultant as I layered color after color on my hand. LOL! I couldn't pull myself from all the fun little things they had. Especially in Bobbie Brown. I also got my honey a men's Clinique skincare sampler. They have perfumes, brushes, skincare, gift sets, etc... A definite must see.......and buy! read more

I've been going to the cosmetics store since the outlet opened back in the day and can always find a good deal there. They have MAC eyeshadow for like 10 bucks which is a ultimate steal. They have some good perfume and gift sets too if your shopping for anyone. I love the stuff they carry isn't all of the discontinued or crappy stuff that wouldn't sell. Its alot of staple products like their clinque's sunscreen and moisturizer. read more