I was in a huge hurry, traveling from San Diego to Capitol Hill, and needed just about everything in travel size and with instructions. Rhonda greeted me warmly, listened and immediately went to work. She compiled products, applied them all and showed me what she was doing along the way, even created a sheet for "dummies" for me to follow. All products were explained and the costs were VERY fair, in fact surprisingly low for all that I purchased. I highly recommend the store and Rhonda. I trimmed her cell # from the bottom but left her note of encouragement at the top of the instructions she prepared. read more

Bluemercury - make up instructions and a note of encouragement from Rhonda at Blue Mercury - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I'm not going to lie the first time I went into this store I felt really discouraged. I had never bought make up before and I went there to buy a specific brand. Some of the staff didn't really think the brand was that good. I totally understand if brand doesn't work for them, but my heart was so set on it so I kind of got bummed. I still wanted to buy the brand, but I felt embarrassed to buy it because they had all said negative things about it. I decided to give the store one more try and Ruben made it all better! Such a sweet person and he was so helpful. Definitely changed my experience at the store. He was so patient with me and helped me find exactly what I needed. If you need anything you go to Ruben! He will take care of you. read more

Bluemercury - Sweetest human with all of my products that I bought - Cosmetics & Beauty Supply Near Me - Carlsbad, California

there's a couple really nice people who work here - but the posted hours are wrong - i'm here at 7:00 & they are closed although it says they are open till 9. They are often out of products, but will ship to you. beware their points program - if you don't keep track of their limited redemption times you lose all the points. read more

Every time I've gone into this location looking for a specific brand, the sales woman discredits the item I want to purchase and attempts to sell me something else. The last time, the sales woman outright criticized the product I wanted to buy claiming "I don't like to put hairspray on my face." Again, steered me away from what I came in to purchase. Next time I'll order off the website or shop elsewhere! read more

Stopped in to get a Jane Iredale product and Ruben greeted me right away. He did a fantastic job matching me with a foundation and I appreciated his warm personality and professionalism! He's a keeper! read more

I almost didn't come to this location because of the customer service reviews, but glad I did as I had a fantastic experience. I came in to look at a specific product that has been all over my Instagram feed that this location carries and the Del Mar highlands store doesn't. Their makeup artist Rhonda helped me find and try out the product, asked me about my goals and set me up with a different product that looked better on and cost less. She also showed me how to use each product and didn't push me to buy anything. Rhonda is great at what she does with makeup and is fun and low pressure to boot. Glad I came in and will be back and I'll probably call ahead to see when Rhonda will be there. read more

Bottom Line: A fancy cosmetics, skin care and beauty products store. I avoided Bluemercury for years because I assumed it was a high end line of makeup that I didn't need and I kinda found that intimidating. Come to find out, I was mostly wrong about Bluemercury. Bluemercury is a high end cosmetics, skin care and beauty products store that carries their private label ("M-61") line but also many other high end brands. I was right though that I certainly don't need this stuff! Bluemercury is smaller and nicer than an Ulta or Sephora. It definitely has s higher end and more intimate feel. Here are some my favorites that I came across at BlueMercury: - R&Co hair products like their dry shampp - Jo Malone London fragrances - Molton Brown shower gel Bluemercury also has products for men. There is a small spa in the back of this store but I don't know what services they offer. read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Extremely helpful, welcoming and will make you want to come back. This is the type of place that you wish all beauty supply shops were like. Whatever it is that I need, I go in, state the problem and they are like beauty wizards. Tah dah! They make it appear, and the product that they suggest doesn't break the budget either. Shopping made easy. Two thumbs up and if I had more, I'd put them up too. read more

Terrible costumer service. What I assume was a manager was standing at the checkout very loudly blabbering and literally making groaning sounds about how an employee broke their leg in La Jolla. I exchanged awkward glances with other costumers. It was kind of funny, felt like we walked in on some private convo. But it's getting old since this isn't the first time I've walked in with no greetings, no help. Date : around 1:00 pm Thursday May 9th read more

It's one thing to have top tier products. Its a whole 'nother ballgame when you pair that with top tier customer service! Gina and the rest of the staff are amazing. Do yourself. Go in and chat with Gina and company. You'll probably walk out with something awesome! read more

I love the products they carry and they are usually fully stocked with my usual must haves but unfortunately I just don't like their customer service. They are dismissive and condescending. I asked for something similar to the face cream that they didn't have in stock, fully willing to try something new and then they showed me another product. After telling me about it for about 3 seconds, I asked if they had something less expensive (it was almost $100 over my normal products cost) and the lady rolled her eyes and suggested I look at Ulta. I was a bit taken by surprise and just said that I'll look around and she walked away and I walked out. Little did she know I was planning on spending a lot on other products as well. I wanted skin care, makeup and hair care. I went to Ulta, got a few things and then drove to Nordstrom to get what I needed and more. read more

I love this store, this particular location, so much!! I continuously experience the best customer service possible from the ladies here. The manager, Kristen, is such a positive and helpful person, and she has made sure that her staff is knowledgeable and trustworthy. And also fun! Both Kristen and Gina go above and beyond to make sure my needs are met. Plus, the selection of top quality brands is unmatched in this area. I highly recommend this location! read more

The last time I visited this store was in November 2021. When I arrived, the energy in the store was cold and the girls working didn't even bother to ask if I needed help as I walked in. They were all congregated by the register looking at their phones. As I walked through the store I was approached by an employee named Pamela. Wow!!! She was amazing and immediately turned my perception of the store around. She took her time explaining products and made recommendations about products that would be appropriate for my skin type. I spend a little over $800 that day thanks to her assistance. Today, I returned to the store hoping that Pamela would be there. I was hoping that I wouldn't be met by the same team I had previously experienced. To my complete surprise I was immediately welcomed by Kristen. If you have not experienced her energy yet, I would encourage you to visit her on your best or worst day. Without a doubt she will make your day better. You will walk out of this store with sore cheeks from smiling so much and you will make this one of your "go to"stores. Kristen is a gem!!! She has a beautiful, positive, and uplifting spirit. She is knowledgeable about products and totally thoughtful. She actually made me a chart of when to use what products!!! Who does that??? I wasn't the only one impressed by her character. Other women in the store were experiencing the same positive vibe that I was. I can't imagine anyone sharing space with her and not feeling like you've made a friend for life!!! Little did I know she is the new store manager!!! If I had the knowledge and time I'd apply!!! Her coworker Gina was equally as beautiful. She was clearly happy to work alongside Kristen and they both worked like a "Dream Team". Gina was equally as positive and helpful with other clients in the store. She is a complete sweetheart and does a great job of making you feel like a valued customer. I went in looking for a couple products and walked out buying a whole line of skin care. If you had been avoiding the store because of a previous negative experience, I encourage you to return so that you can give Kristen and Gina a chance to change your beauty seeking experience. I guarantee you won't regret it read more

Bluemercury - The Dream Team - Kristen and Gina - Cosmetics & Beauty Supply Near Me - Carlsbad, California

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Did a chemical peel it was my first time at this spa and they had exceptional customer service and products available. My skin needed that was really relaxing. read more

Bluemercury - Had the best facial with Camilla. My skin feels like a baby's butt. Will definitely be back in the future. Had a really good experience. - Cosmetics & Beauty Supply Near Me - Carlsbad, California

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The one stop has it all. If you don't like ULTRA, or don't wanna drive too far to buy your faves- find them here. Fun shop, pleasant store- & friendly staff- makes it all more fun. Ask for samples- they are very generous with samples, read more

Asked for assistance with in locating an item that I have purchased from here before and the sales lady (dark hair pulled back with glasses) didn't bother to check for me. Just stated if it's not here or here then we don't have it. I mean u can't help me look perhaps I oversaw it? Smh won't be back read more

Bluemercury - Cosmetics & Beauty Supply Near Me - Carlsbad, California

This was my 1st facial at Blue Mercury Encinitas and I absolutely loved it!! I had Esthetician Camilla and it was remarkable how knowledgeable she was. We talked about facial treatment options and reviewed products in the store before my appointment I let her guide me and was truly pleased that she listened and chose applicable products. I enjoyed the process and once situated really relaxed. My skin tone is noticeable more even now and my skin feels refreshed and alive. The micro dermabrasion was my first one and it was so much more gentle than expected. I'm so grateful and will definitely be back for future facials. read more

If you love to be treated like garbage, this is the place for you! I've worked in retail for a long time. Beverly Hills, Malibu, Maui and mostly in cosmetics. Department stores, Sephora and small boutiques. The customer "service" here was pathetic. Not sure what the issue is but I have plenty of options to buy elsewhere. Ignoring customers and being snobby is so 1980's. When the manager is rude you know your'e in for a special treat! Get a grip "ladies" if you don't like your job please quit. Next time you want to be looked down upon...this is the place to shop! read more

Unfortunately this location has a reputation of poor customer service. I am a huge Blue Mercury fan, but will go out of my way to drive the 15 min to Del Mar Highlands, just to have a pleasant shopping experience. read more

I loved my visit to bluemercury! The store is beautifully arranged and stocked full of many treasured beauty products. Gabe welcomed us in and began creating a beautiful combination of Bobby Brown cosmetics that went really well with my skin tone and hair color. He accentuated my beauty and was excellent with communicating with me what my vision on. I can't wait to return here! read more

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Wow just waited 30 minutes as went to open door and sign says back in 1 hour. Obviously not the sharpest tool whoever put sign up for not stating when the hour started. Woman finally comes back and opens door and walked by 6 customers, doesn't say a word, and then continues on and never comes back to open door. Just lost at least 6 customers today and 1 for a lifetime as there are other places who care about their customers. Makes sense why reviews are so bad! read more

I went to this store recently to buy a Christmas present for my wife. The person helping me was very rude and seemed put out by any of my requests for assistance. I was not going to leave a review but then I happened to come across the blue mercury page and see a number of other similar reviews about the staff so I thought I would add mine. read more

They do not Accept cash! I don't understand how a business can say credit cards only. Ridiculous. It's not like I was trying to pay with foreign currency. American dollars not accepted read more

Terrible customer service . Walked in and wasn't even greeted . Rude blonde was loud and obnoxious & seemed annoyed when I asked for help finding a lipstick. La Jolla has better customer service! Take your business there ! read more

I've been here on about 3-4 separate occasions. I do not live in the area but when I'm in San Diego, I try to stop by. The shop itself, has a great selection and I love almost all the products that they carry. The first couple times I've had great experiences. Until today, when I came in to purchase a lip liner. I noticed they had two of the same colors on display and not the one I was interested in. The gal helping me was able to find a couple of the ones I'm looking for but it was "for purchase only". She was quite eager to make the sale as she immediately left it on the counter for me to buy. However, there still wasn't one for me to see/try on. She asked the manager that was there if she can open one but the manager declined as it was "for purchase only". Such a same that they care more about that "sale" than customer service. Little did they know, I was going to buy it 97% sure among other products. But because of the situation, I put the other products back onto the shelf and walked out. From now on I won't be back; they lost a customer. I rather purchase online or at one of the many LA locations! read more

Unbelievably terrible customer service. As the only customer in the store, was never greeted, other than to be told to put my face mask over my nose while smelling the $65 candles to see which ones I wanted to purchase. I replied with " I can't smell them through my mask", and was told oh well with a Shoulder shrug, I mentioned if you remain 6 ft away as we are supposed to we'd have nothing to worry about. If you're going to be this obnoxious about the already opening back up rules, then I suggest you follow all the guidelines yourself... never returning here. read more

Reviews are correct . Awful customer service! They are plain rude and they are clueless about the products they carry. I only purchased products. read more

So knowledgeable! Amazing service. They have a great selection of brands - and help you find what works best for you. Anastasia, the area manager, and all the staff there have been so very helpful in helping me find products for sensitive skin that turn back time. I was lost in department stores and Sephora, finding that most lines caused my skin to have an allergic reaction. At Blue Mercury, they listened to my story and gave me some new ideas & lots of sample until we found products that work for me. People often comment that they are surprised to hear my age, I look younger and that I have a glow. Thanks Blue Mercury for helping me find my glow! read more

Place is nice and clean,easy parking, how ever I make appointment for my daughter ( acne facial!) ( my self too)went for the appointment find out lady do the facial she is on vacation, and on top of that !!! Our names are not in there book for appointment 's , manager say , well are you sure you make your appointment !??? Me yes ! I came in person to make it some one wrote on your book I say , and she kep asking are you sure !?? Honestly is not my fault ! Never get a reminder for my appointment ,!! Two I went and the ladie is on vacation , ( I'm sure she reserved) but one curtesy call this way I don't loss my time , or make them lost there time arguing are you sure you make your appointment? , and on top rude , o well costume service read more

Terrible customer service. You do not feel welcomed at all by the sales agents.

It was my second time getting a facial ever & I decided to come here, Camilla was amazing! I got done the chemical peel & dermabrasion! Let me tell you my face feels and looks so much better! Thank you Camilla read more

I went to this place looking for a gift for my wife not knowing much about cosmetics or stuff like that, Thanks to this two pretty ladies Maria and Anastasia for bien so helpful and saving the day P.S. My wife loved the gift! read more

Best facial ever! I saw Camilla and she did an amazing job. She was very knowledgeable about skincare and what service would be best for me. After the facial my skin was glowing. I highly recommend. Thank you Camilla! read more

I couldn't agree more with the other reviews about the terrible customer service at the Carlsbad store. I was the only person in the store and the employee stood behind counter and pointed to product I asked about, never asking to help me or explain about the product. After I made my selection and stood by the counter to purchase the item she ignored me and continued working on something?? It gets worse, I ended up saying I didn't want product and walked out. A very rude negative encounter. Run far away from Blue Mercury. Not worth it! read more

I have been going to this store for several years just for the convenience, however, they have the worst customer service I have ever experienced. Many of their employees have no clue what they are selling. It's obvious they are not taught about the products they sell. When selling makeup you think they might be able to sell the right color for your complexion, not so. I was surprised the store manager isn't knowledgeable either as well as having a rude attitude. All in all , a very disappointing experience. read more

The location is convenient, however I have been in this store a number of times (due to the convenience) and service has never been particularly helpful or friendly. They are also often out of stock of the items I need and never offer samples, which other stores are excellent at doing. read more

OMG, I'm not the only one!!! I don't know how this store can possibly stay in business. The sales people are extremely rude and dismissive with little desire to show you any of their products. Ladies, travel 15mins to Sephora to receive customer service. read more

I came in to try the Juice Beauty line of products and I was invited in to try them all. Then I tried another product that was given rave reviews so I decided to buy them instead. The gals working there were super nice and helped me pick out products tailored to my needs: sun damage and aging skin. They even invited me back to get my make up done for free. I think the past bad reviews were given by people who are overly sensitive and read into words too much because I came in looking worked from the gym with no make up on and I wasn't treated cheaply at all. I appreciate the value of money and guidance to a less expensive product that is equally effective. That's just good salesmanship. read more

Love the selection of wonderful products at this store, but customer service is terrible in the Carlsbad store. The sales people were doing their best, but the store manager had them terrified. She was incredibly rude to me, and I was there to buy a very expensive moisturizer for my sons eczema! I ended up walking out and going down to the Del Mar location. They are so kind there and Mary was amazing! I will drive 20 miles to avoid rewarding rudeness any day! read more

I've been coming here for years. I live locally and love that I don't have to trek down to Nordstrom in La Jolla to get the products I love. This is my go-to place for makeovers when I have an important event too. Anastasia and Brenda are amazing makeup artists that work their magic and make you feel like a million bucks! Did I mention they carry Jo Malone? A week doesn't go by when someone asks me about my basil neroli perfume by Jo. I would highly recommend Blue Mercury. read more