I never wrote this review for this Dentist. it's all false statements from I'm sure his office. I…read morehad a bad experience; don't believe everything you read online. They posted the review to make them look good. They took me for thousands of dollars, after telling me that my dental insurance would cover it.... Not to mention the unstable staff member and the desk clerk that kept informing my husband that all is covered, before anything was started and done my husband continued to walk to the insurance person at the front and every time all is good will take care of it. I never received a refund of any thousands $$$$$ that they own me... DONT WASTE YOUR TIME WITH THIS OFFICE...

Overpriced hack!. This "dentist" is a joke!! Removed a perfect bridge that lasted 30 yrs and put in…read moresome half arsed garbage hr had to grind on 3 times. $6100

Been going for over a year; they have always been professional and very friendly. Last two…read moreappointments they got me in early.

I'm surprised by some of the reviews of this dentist. I was able to schedule my appointment quickly…read morewith a phone call, get all my paperwork done online, and was treated respectfully and kindly by the front desk, hygienist (Alexia?) and Dr. Cole. They use some pretty advanced technology (in my experience) to provide x-rays, pictures and treatment plans all in a single interface that they use to explain what needs to be done. I also didn't feel pressured like some of the corporate dentists offices that dot the Pensacola area. Admittedly, Dr. Cole isn't proficient in dental insurance costs, but I'd say that's true for most professionals and why they have office staff. I came away with a true plan of action, appointments to make it happen and the prescriptions to help my painful situation in the meantime.

As someone who is TERRIFIED of the dentist I absolutely love coming here! Everyone is extremely…read morenice and personable! I've gotten cleanings and fillings and every service has been more than satisfactory! Strongly recommend!

I have been receiving dental services from Dr. Drlicka for the last 30 yrs. My entire family uses…read morehis services and have found that he operates his practice with integrity. The entire staff is personable and professional. I have never had an issue with any work he has performed ranging from fillings or crowns, to regular cleanings.

Excellent service and high quality care. The office was clean and the front desk greeted me with a…read moresmile. They seemed truly happy to be there. The type of care given was by far the best I've had anywhere, and I've been everywhere with the navy. Dr. Norton is kind, and she runs a tight ship. Very short wait times, and the hygienist took her time, did high quality work! If you're looking for an outstanding general dentist, look no further.

The cleanest medical office ever! The staff is always kind and professional. Never disappointed.read more

Got a gentle, thorough cleaning today. The staff immediately put me at ease. The place looks fresh…read moreand spotless. Great pick for families.

First off this place is boujee, beverages in waiting room, massage/heated seats in chair & then a…read moretv when you're getting work done- anways, I was greeted by Hannah & Ashley. Barely had time to sit down before I was seen by Katherine & Chrissy who were very knowledgeable. My exam went good. Then the man with the plan- Dr Leblanc came & answered any questions I had. Overall a great experience. 10/10

Dr. Washburn is very down to earth, having retired from the military and starting his own practice…read more The office ladies are helpful & Jennifer, the hygienist who cleans my teeth, is the absolute best! Yes, there are many options, but Dr. Washburn & staff should be at the top of your list.

This appointment had been scheduled approximately six months in advance. Historically, this office,…read morelike nearly every medical and dental practice I have encountered, sends appointment reminders several days before an appointment and often additional reminders closer to the date. Instead, I received a text message reminder at 8:01 a.m. for an 8:00 a.m. appointment. Having not yet checked my phone that morning, I was completely unaware of the appointment. At 8:11 a.m., I received a phone call asking where I was. The tone of that call was far from pleasant. When I questioned why I had not received the usual advance reminder, I was told that I had been reminded that morning by text message. Regardless of my frustration, I immediately stopped what I was doing and rushed to the office in an effort to keep the appointment. Upon arrival, I showed the staff that the reminder had been delivered after the appointment was already supposed to have begun. Rather than acknowledging the issue, I was told that I was "an adult" and should not need a reminder. I found this response unnecessarily rude and dismissive. Whether a patient needs a reminder is irrelevant; the fact remains that the office's normal reminder process was not followed. I also inquired about the length of my appointment because I had previously contacted the office on September 2, 2026, after my new insurance became active. During that call, I requested an appointment with the dentist, specifically asking whether Friday appointments were available. I was told that the dentist did not work on Fridays and that someone would call me back. I did receive a return call, but no voicemail was left, and I had not yet had an opportunity to follow up. When I relayed this conversation to the receptionist, I was told that it did not "sound like a conversation they would have had." Rather than attempting to understand the situation, my account was essentially dismissed. At that point, Dr. Washburn was called to the front. He approached me and asked, "You wanted to see me?" My response was that I simply wanted to keep the appointment I had scheduled six months earlier. However, I also felt he should be aware that sending a reminder after an appointment is scheduled to begin is ineffective, and that the attitude I encountered from staff was inappropriate. Patients should be allowed to express dissatisfaction when standard office procedures are not followed without being treated as though they are the problem. To my surprise, instead of addressing my concerns, I was immediately dismissed from the practice and denied the appointment that I had rushed to attend. As someone who has worked in medical administration and medical billing for more than 20 years, I have interacted with countless healthcare practices. I can honestly say that this was one of the most unprofessional patient interactions I have ever experienced. What makes this situation even more frustrating is that I remained loyal to this practice during a lengthy staffing shortage. When the office was unable to retain a dental hygienist and my cleaning was delayed by approximately six months, I chose to be patient and understanding. I accepted the inconvenience and continued to support the practice. Now, after waiting again for a long-overdue cleaning, I have been dismissed as a patient simply for expressing concerns about a missed reminder and the manner in which I was treated. I believe patients deserve to be treated with respect, particularly when they are making a sincere effort to keep appointments and communicate concerns in good faith. Unfortunately, that was not my experience.

I called this office to pay for procedure that my son was having done when I gave them my bank…read moredebit card. I was told that I would have to pay $30 more as a quote convenience fee. I ask if they have electronic checking and they said no, and if they did, they would not take a personal check anyway I believe this is extortion. I mean, convenience fee, my ass I would not recommend this business.

I had my wisdom teeth pulled by Dr. Dean on 11-24-25. Prior to the procedure, everything was…read morecompleted to provide for a cost estimate for the work. I was to owe $50 for my deductible and that was it. Now, well after the fact and with insurance involved, I am being told I owe more. In fact, I have received more than one letter outlining different amounts that might be due. One dated 1-12-26 says "Please pay $2,335.00 by 2-2-26". Another dated 1-20-26 claims I owe $625.00 due immediately. The fact of the matter is, I likely owe nothing, but I needed to get someone from their office to justify to the insurance company why the surgical codes billed were necessary. Such as simple ask, where the answer gets the office paid, and gets me out of the discussion. Win win. But no. It was already unpleasant to receive letters stating that I should provide "immediate attention" to the situation, but even more so when I had to leave a message twice (three days apart) to get someone in the office to respond. Definitely not "immediate". Don't expect me to act "immediately" if your team cannot act immediately. Prior to calling the office, I called my insurance to see what they would say is the issue. The issue is, the office billed for surgical codes and procedures, yet provided no notes to justify why the surgery was needed (as opposed to a simple extraction). When the office representative called me back, she was very short and unsympathetic to my situation. She basically told me it was my problem, and that all the paperwork I received prior said "estimate" so it is what it is. She said your office does not submit "notes" and only submits an x-ray. She told me the x-ray is enough to which I stated it obviously is not.....as here we are. I asked if there was any way to get the justification over to the insurance, and was told perhaps if they wanted to send something....but your rep was not willing to do anything to help facilitate the reconciliation or to make that happen. It is unfortunate, after having trusted your office to help me navigate this journey, that she could be so unwilling to assist or to help provide for some type of mutually agreeable solution. I shared my feelings also about being in the middle between their office and the insurance company trying to mediate but that was of little concern as well. I contacted my insurance again, and ultimately was told that they would pay the claim out, but they do need some type of surgical notes or explanation as to why my teeth had to be surgically removed as opposed to a standard extraction. They provided the attached EOB, and said I could write back with my own narrative as to why the teeth needed to be surgically removed......but I am not sure I am qualified or would provide what they need to justify the charge/procedure. I tried to call the office back, and to speak with someone else to simply see if anyone could help in providing a simple justification statement outlining why surgical removal was necessary. I think this is a simple request to a simple issue, and again hate that a staff member with less than stellar customer service skills felt it appropriate to dump a $625 bill in my lap, instead of working with me to resolve the matter (for all involved). At the time of this review, the issue remains unresolved, and I await a response from the office to see if they will provide me with the justification my insurance seeks in order to pay the claim.

I have had nothing but great experiences here. They treat you with kindness and respect. Like any…read moremedical practice if you are seeing the dentist you could wait a bit, only because each patient gets all his attention. But for a cleaning my person is on time and thorough. She is meticulous and careful. She makes sure to cover everything and ask pertinent questions. This is my third year for six month checks, I love this place!

Absolutely Horrible I went in for a 6 month cleaning…read more Sat in the chair for over an hour while they took tons of X-rays and poked around They then told me it would be almost $2000 for a cleaning Needless to say I didn't get my teeth cleaned What a scam office they are Definitely won't recommend