Got sick from major mold issue in my condo. A laboratory report on an air sample showed…read moreextraordinary amounts of toxic mold in the air within the condo. Had to throw out furniture because of the problem. Reported the issue to my insurance company. They hired Mr Rockwell to issue an assessment report the mold was "incidental" and needed no (insurance covered) mold Remediation. Meanwhile, the mold in the air was bad enough to force the doctor to prescribe 3 antibiotics to get me past the dark spot on my lungs X-Ray showed. Do not hire him. I doubt he knows what the word "ethic's even means. Just to let you know, another licensed mold remediator came in before Mr Rockwell, after the first mentioned report showed dangerous levels ofold contamination, give me a $17,000 Remediation estimate. Does tell Mr Rockwell's indication to the insurance company (WHO OAID HIM FOR HIS REPORT to deny me benefits of the policy) was at the very least incorrect in his reported assessment that the mold issue was "incidental " only!!?!

STAY AWAY FROM THIS CROOK. Scott Rockwell is a liar and a crook. Where do I begin. I have never had…read moresuch a horrible experience with any company in my life. First I was quoted a completely different price on both the visit and then asked for the owner Scott Rockwell, that works solo to check with the lab how much it would cost to send them air samples ($30) and tape samples ($20).. because I'm a single mom and haven't worked since my little son was diagnosed with stage 4 cancer. I made it really clear that i needed prices before i commit to anything because of my financial situation - long story short all of a sudden the $50 home visit that was promised became $104 and the lab charges from the Rockwell statement were now $177 - totaling now from what originally was discussed 2/3 of this price. I decided to call the lab and ask how much they charged for my tests.. they said each air sample was $30 ( i had 2) and my tape sample was $20. Totaling in $80 not $176 as billed plus labor charges that were doubled. When I confronted scott he went on about how it was impossible to quote me those lab prices because apparently my tests were super expensive - lies. My $180 bill grew to $277... he denies this.. also told me if I pay now he will reduce the bill by $100. When I stated that I first wanted an explanation of these new and fabricated charges, he threatened me into collections - next morning I paid my full amount - this guy is a crook. Stay far away from him. Not only is he really unprofessional, he's rude, lacks communication skills and cheats people out of money.

Tommy did a great job communicating what would need to be done for our inspections. Very easy to…read morework with and was very prompt in responding and scheduling.

I had a great experience! Tommy is very professional and thorough. I had a septic dye test done on…read moremy home and Tommy worked with me to complete the test in a time manner. I reviewed the report the same day. Highly recommend!

Annie was an amazing home inspectors! She actually inspected two homes for us. Each time she was…read moreextremely thorough and very knowledgeable. Plus every time we had a question she stopped and explained things perfectly. Definitely important to have an inspector who does that when buying a house! The first home didn't end up working out for us, but since Annie was so great we asked her to inspect the second home And if we ever need to buy again we will definitely call her.

From the owner: Please visit our website for more information on our standards and procedures…read more Ardent Home Inspections, LLC has been serving the Greater Syracuse/Central New York area since 2004. Whether you are ready to buy a home, brand new or existing, plan to sell a house, or are about to start renovations, you need accurate and unbiased facts about the current condition of the structure. A home inspection can help you identify problem areas and potentially hazardous conditions that need attention. Whether you're concerned about radon, the age of the roof, the state of the wiring, or how wet the basement might get, a home inspector can provide answers.

Joe at Haven Environmental was the most responsive and cost effective home inspector in the area…read morequoting me a price bellow competitors well before they even responded. When I did move forward with Joe he was punctual and respectful in scheduling getting it done within a week while working around my schedule. During the inspection he was thorough; climbing into each nook no matter how awkward. He also leveraged modern equipment (thermal imaging, sensors, software, etc) and experience. His knowledge of roofing and access to proprietary roofing software not only put the issue in context but also produced a region-specific quote instantly. Joe did a fantastic job and I would gladly work with Haven again.

From the owner: Haven Environmental has redefined home and commercial inspections, going above and beyond by using…read moreadvanced technology and the most experienced, detail-oriented team of licensed inspectors, environmental consultants, and building performance professionals in the Central New York area. We take pride in the quality of work that we undertake, always providing a thorough inspection, same day reporting, and fast radon testing turnaround. Contact us today for more information! Available 24/7.

DO NOT USE SERVICEMASTER -- My Home Was Damaged, My Family Was Exposed to Chemicals, and Their…read moreStaff Lied I didn't choose ServiceMaster -- my insurance company forced them on me. My kitchen had just been remodeled. After their work, I was left with: * Damaged cabinetry (chemical spray caused bubbling and peeling) * Scratched farmhouse sink * Gouged floors * Dented refrigerator and broken door seal * Filthy water leaked onto brand-new rugs One of their workers dropped a shop vac off a ladder -- it bounced and hit my fridge, cabinet, and freezer. He also stood on my granite counters with dirty boots. Then he sprayed chemicals into the ceiling and turned on a commercial fan, blowing toxic mist all over my kitchen. Me, my son, and our dog got sick. Throat, eyes, and breathing problems for days. Lacey Seymour, the project manager on-site, later admitted she "didn't trust" the worker she sent and said, "thank God he didn't cut your copper pipe." But when I repeated this later, she denied saying it. Live video of this conversation as well as all service master employees that entered my home even the day of the damage all recorded live footage. Then came the emotional harassment from corporate manager Hope Taylor. She emailed me with estimate deadlines of July 3 and July 16, demanding I get professional quotes. I sent her an official $23,000 damage estimate on July 16. Then suddenly, she gave me a new "take-it-or-leave-it" deadline of July 23 -- offering only $4,200 for all the damage. I'm disabled and was overwhelmed. I accepted the $4,200 on July 23 just to be done with it. But she ignored my acceptance and replied with an outdated email from July 3, pretending the deadline had already passed. It was a clear manipulation tactic. Hope Taylor's behavior is deceptive and disgraceful. I have every single email to prove it. This company caused damage, ignored the proof, bullied me with false deadlines, and made me chase them down while I was sick and dealing with the mess they left. If your insurance company tries to assign ServiceMaster -- REFUSE. They are unprofessional, careless, and dishonest. Protect your home and your health. I'm speaking from experience, with documentation and footage to back it all up.

I am writing this based on my experience over the last couple of days. Additionally, I will be…read morereporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your company, I will make public the video evidence showing your project manager who came into my home, dropped off a humidifier, and took numerous "complimentary photos" for a project that they ultimately did not begin.. Additionally, I will share the call log documenting my efforts to reach your business, along with the email I sent requesting the retrieval of your dehumidifier. I will also include a video featuring two of your employees, neither of whom came into my home to collect the humidifier they left behind as well, as the recording from our conversation, which was documented on my home camera. It is disappointing to see such poor service, and the outrageous billing amount reflects poorly on your business. I have also informed our insurance provider and will ensure they do not suggest your services to anyone in the Rochester area. Your conduct is a disgrace to your company. Potential clients - I strongly advise against trusting this company; they are likely to scam you. I informed Justin that I would be leaving a brutally honest review, and any response you see here from him may be misleading. The company came out on a Thursday night at 6pm after my basement flooded, promising to return on Saturday to begin mitigation. There project manager, Dylan told me to pump out as much as I can, but not to worry about anything else because they would take care of all of it, including the rug, the cutting of the molding and treatment, etc. They left me with just a small dehumidifier and nothing else. After that, they disappeared and failed to follow up. I reached out multiple times through messages and emails, but received no replies. In a final email, I asked them to pick up their equipment, as it was now Monday and they hadn't fulfilled their promise, leaving me to deal with the flood on my own. I rolled up the dehumidifier and set it out front for them on Monday. Now, they are attempting to charge me $700 for the 3 days of using that small dehumidifier, and instead of apologizing for their lack of follow-through and the mess they left me with, they are inflating my bill. Just stated that he is also attempting to charge for retrieving the dehumidifier from the front of my home . This is outright theft. Do not trust this company. I intend to keep this review up, and I will share the bill when I receive it along with the photos and videos, emails, etc. mentioned above. In today's world, where our home cameras capture every moment, it's absurd for this company to believe they can successfully deceive us or maintain future connections with potential clients after pulling off such a scam. Furthermore, I plan to take this to the media, complete with video evidence of their employees doing nothing and failing to keep promises. This company exploited my vulnerability when I needed support the most. They failed to fulfill their promises, providing services that ultimately left me to confront a mold issue on my own. Justin implied his project supervisor seemed clueless and should not have handled the situation this way, which raises concerns about their training. Justin a Dylan should be held responsible for their actions, but it seems they will evade accountability. Their behavior reflects cowardice and dishonesty.

We've used Brightside Home Inspectors twice now--once when buying our home and again recently while…read morepreparing to sell--and I can't recommend them highly enough. The first time, Scott found several critical issues that saved us thousands and helped us make an informed decision. That level of thoroughness and honesty really stuck with us. So when it came time to sell, we called him again to inspect our home ahead of listing. He did a fantastic job identifying anything that might come up for buyers, which gave us peace of mind and allowed us to be transparent in our disclosures. It was a huge relief knowing we were going into the process with nothing to hide. Professional, detail-oriented, prompt, and communicative--exactly what you want in a home inspector. We wouldn't trust anyone else!

Super detailed and down-to-earth! We had Scott from Brightside Home Inspections check out an older…read morehome we're buying, and he went above and beyond to make sure we understood every detail. He was super patient with all our questions, explained things in plain language, and really seemed to know his stuff--especially with the quirks of older homes. Scott also made sure we didn't feel pressured to fix every little thing, just helped us focus on the big stuff. Highly recommend Brightside if you want someone thorough and easy to work with. Thanks, Scott!