Did the inspection, reassured me there were no nests and then treated the whole exterior house for…read morebees/wasps. Appreciate the ability to call them back if any show up later.

Super Service! It's the busy season for them so I had a little trouble connecting with Bugs Bee…read moreGone...so in the meantime, I tried another service. The problem was bees - the other service said they couldn't do anything unless I could find the hive....um, isn't that THEIR job? Glenn came the same day I called. I showed him where they were buzzing about...he sprayed, and today NO BEES! So glad I didn't use the other service. This is the second time I've needed a bee service and I'm glad I've used them both times.

Greg has an outstanding business and a stellar reputation. Always personal, professional, and…read moreprompt, his expertise and persistence yield great results with problems eradicated. He answers or returns calls in a very timely manner, explains his process, and addresses any questions or concerns. I highly recommend Greg for the exceptional service that he provides and for being a terrific person.

the company was beyond helpful and understanding with my whole situation and went above and beyond…read moreI appreciate it so much. Highly recommended for any rhodent or insect problem

Answered our call quickly and were out the next day to take care of our wasp and hornet problems!…read moreVery good communication and gave us good info on our issue.

Had a large nest of Bald Faced Hornets and needed help. Called Dave and he set a date and time,…read moreshowed up early and got it done quick and simple. Very knowledgeable and friendly and will contract him for annual spraying in the future. Courteous, friendly, informative, complete with paperwork! Worth contacting him!!!

Horrible. Tech is nice but didn't do what I asked. Customer service is miserable. You can call…read moreas many times as you'd like. A receptionist will answer sometimes. But no one will every call you back. The whole thing feels like a sham referral service. I've also found that its twice as expensive then hiring an actual local pro. BTW - try finding their Syracuse office address. It looks like the UPS Store to me. Beware.

I purchased the annual Complete 365 package and have been trying to reach the company for over a…read moreweek--without a single callback. When they sprayed for bugs, the problem persisted, and I ultimately had to purchase my own product to resolve the issue. Poor communication, ineffective service, and a complete waste of time and money. Save yourself the frustration and look elsewhere. It's clear from other reviews that I'm not alone. The first interactions with staff are pleasant and professional, but the actual service falls far short of what's advertised. Many customers report the same pattern: initial friendliness, then no callbacks and no follow-through. It seems the company pushes for positive reviews early, then stops delivering once they've secured them. EnviroPest blocked my number and cancelled my contract without notice. Please be careful before doing business with this company. The business addresses they provide over the phone are fake pointing to veterinary clinics, law offices, healthcare providers, even a Thai restaurant and a wine distributor. They also gave me a fake name for the company's owner. If you experience similar issues, I strongly encourage you to report them to the Attorney General and the Better Business Bureau. The more reports filed, the more likely the state will step in. https://ag.ny.gov/file-complaint/consumer

I have used TopTier personally twice now, and referred them to my mother as well. Each and every…read moretime they have done an amazing job. They aren't the least expensive, but that is for a good reason. Their work ethic, very in depth estimates, customer service, and craftsmanship are worth it. That being said, they're not overpriced either. They are also extremely efficient. I just had a complete tear off that they completed in half a day. And that included some structural roof issues that were discovered that needed repair. All in all, best roofers in town. Highly recommend this team of professionals.

I would have to think twice about recommending Top Tier Roofing Company due to the condition things…read morewere left in around my house as well as being accused of putting something in their dumpster without permission. When I stopped home during the day to check the progress I noticed spare rib bones in the driveway and in the grass. When I went back after the dumpster was gone there was still a couple bones in the grass. I went to mow the lawn and there were about 15 thick plastic clamps that were left in the grass by the side of my garage. I came very close to mowing over them. There were about 10 more in my backyard by my pool, which I again almost mowed over. About 10 pavers that outline my front landscaping were knocked out of place and not put back and a ceramic planter was moved and not put back in place either. I sent in pictures and received a phone call. I was informed that my dumpster was denied because there was a recliner in it. I was told that my neighbor had one in his front yard across the street. I went over to ask him about it and he said one of the workers actually helped him put it in. He then showed me his ring camera footage which backed up what he said. I called back and was told that their workers know to not do that. In the meantime I found several nails in the back yard. I mentioned it during that call and was told that someone would come out and take a look all around the house. The gentleman that showed up spent all of 2 minutes, if that, and looked around the front of my house but never even went into the back yard.