I was referred to this location from my dentist at the Bonney Lake Gentle Dental office, as this is…read morewhere one of their companies' only Endodontist practices. I have never been treated so poorly by a so called professional. Michelle Sue was curt and condescending in her interaction with me. Despite my attempt to consider that she might be having an off day, her actions were unprofessional. In any case, this is no way to treat a patient, and I declined to schedule the appointment for the recommended treatment with her. I have scheduled an appointment with another Endo Specialist and will take my business elsewhere. The other staff in the office, the receptionist and the dental assistant who took the x-rays were kind and professional. This review does not include them.

Scam! bad customer service. Family will go somewhere else worst place we have been to wanted to…read moreextract baby teeth that fell out days later

I had a root canal and crown replacement done today, and my anxiety was extremely high going in…read more Amy was amazing -- she brought me fidget toys to help keep me calm, and it honestly made such a difference. She also gave me an OTC pain medication before I left so it would already be working by the time I got home. The whole office felt genuinely caring and supportive. I've never felt this taken care of during a dental procedure before, especially a root canal. The experience was far better than I expected, and I'm really grateful for the kindness and care I received.

This is a dental office that really cares about people, and takes the time to provide gentle but…read morethorough dental care. Their chairside manner is very professional, and they really listen to concerns! Their online scheduling makes it easy to set up appointments.

I cannot recommend this dentist strongly enough! Dr. Smith and his staff have been kind and honest…read moreand responsible from the first time I came in for a cleaning (which I think was maybe 8-9 years ago). I have heard awful stories of scammer dentists and unnecessary procedures etc and this office is the polar opposite of that. Just good people doing good work. I get a little nervous sometimes before a visit but by the time I leave I always feel better. It is basically a life affirming experience going to this dentist! And that is not a sentence I ever expected to say.

Dr. Smith is awesome. I haven't had any major dental work but I am always pleased when I get my…read morecleanings. I don't go as often as I should, once every couple of years. Nevertheless the service and care is exceptionally great. The office is always clean, staff is great to work with and friendly. Most recently, I called after hours and left a voicemail for a callback to schedule a cleaning. The next day doctor Smith himself returned my call and scheduled my appointment for the following week! I was shocked! He explained they are short handed due to the holidays so he goes in on Fridays (when they're closed) to help catch up! I love that he rolls up his sleeves and does all the work in his business wherever it needs to be done. I will also say that I've been going here for about 12 years and as infrequently as I go, again 2 yrs since my last visit , he sure does have a good memory or takes good notes on patients when they visit. He remembered I have a teenage son and 2 small daughters, and we chatted about his 3 boys and how different parenting teens and young adults is in today's day and age. A couple of years ago, when I inquired about whitening after my first visit in 3 years and having back to back babies, cause pregnancy really took a toll on my teeth, he said it's cheaper and easier to just do the whitening strips at home, and I appreciated that especially since at the time I had two under 2 in diapers and daycare. He's a family man and appreciates his patients for who they are and where they're at in life. 10/10 would recommend Dr. Smith for your dental care and needs.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

This was my first visit with this office & I have to say I finally found my forever dentist! From…read morethe friendly, helpful office staff to the great care I received during my exam, my experience was excellent. If you find yourself in need of a new dentist, I highly recommend this dental office!

Unprofessional threaded a camera through my missing tooth . Embarrassed laughter at my teeth and…read moremocked me .

Great Dentist and Hygienist but front staff sucks and is the main reason I left because they are…read morerude and unprofessional. My dental hygienist has to greet me every time and Stella the front desk clerk glares at me and smirks when I walk by.

They were great. From the receptionist all the way to the dentist, everybody it was fantastic. I…read morehad to take my little boy with me, and they were so accommodating if he interrupted him they stopped what they were doing to talk to him and just interacted with him and it was just the best dentist that I could've chosen for me.

i went to this dentist per a recommendation and I couldn't be more happier and glad I went. Shout…read moreout to Dr. Dolan and her assistant Melanie. I highly recommend this place. Since I walked in, they provided me with all the details/insurance/plan for me. They answered all my questions throughout. I had a root canal done and had no pain during the extraction. First time, ever that I was not in pain during the procedure. Thank you so much and I know I still have a few things on my plan, see you soon. Thank you,

BEWARE!!!! We went there to give them a shot because we received a coupon in the mail. Prior to…read morethis, we had always gone to Graham dentistry up the road and never had an issue and had great service. We should not have ventured off a good path and tried Advanced Emerald Dentistry. This place is just straight BAD and what I can only call fraudsters! They are all about getting money anyway possible. First the coupon that brought us there wouldn't honor because we had insurance. The cleaning was just Muh, but the real kicker is when they came in and said, "you have 6 cavities, then it was 9"! I was shocked as I had cleaned 9 months prior and I am religious at cleaning my teeth. I had them finish up the cleaning and made an appointment with Graham (my old dentist). They checked my teeth out and did more x-rays that I also had to pay Advanced Emerald Dentistry to do. Do you have a guess of how many cavities they found? That's right 0! Advanced tried to scam the insurance out of $1,328.00 and me out of $432.00. This at the very least is insurance fraud and malpractice! It's amazing that they haven't been shut down yet. Just so disgusting that they are trying to rip people off and put them through the pain of surgery and not to mention destroying good teeth. All to line their wallets is disgusting! I will be sending something to my insurance and filing a complaint with the state dentistry commission. I am sure if they tried this with me, I am not the only victim. BUT please take it from me.... run as fast as you can from this place. If you value your teeth and want great dentistry to look elsewhere. You would be better off chewing on rocks then go to Advanced Emerald Dentistry of Graham!

Earlier last year, I visited this dental office after moving to the area, seeking treatment for…read morepain in one of my molars. With fillings in most of my molars, I expected that I'd eventually need root canals on those teeth. After an initial assessment, the dentist informed me that multiple fillings needed to be redone. I asked about the cost out of pocket, and was told it would be $0. Based on their recommendations, I decided to proceed with the treatments, including addressing the painful tooth. The dentist warned me that the painful tooth might need a root canal, but they wouldn't know for sure until they began the procedure. I expressed my preference to go ahead with a root canal, so I wouldn't have to come back, especially since they couldn't guarantee that replacing the filling would resolve the pain. They scheduled my appointment, though the front desk tried to push it two weeks out. After reminding them that the dentist considered the situation urgent, they suddenly had an earlier opening just a few days later. On the day of the procedure, I reiterated that I wanted to move forward with a root canal. Halfway through, they informed me that the dentist working on my teeth didn't actually perform root canals and that they could only do a filling. I was shocked. After the procedure, my pain persisted, and I was told I'd need to return for a root canal. At this point, I was told that I'd hit my insurance coverage limit, meaning I'd need to pay the remainder out of pocket. They insisted I pay everything upfront, but I refused and asked them to run it through insurance first and bill me for the balance. I also made it clear that I didn't believe I should be charged for the initial filling, given that it was ultimately replaced with a root canal. They refused to waive that charge. They told me they would prescribe something for the pain until I could be seen for the root canal. I informed them that I had just finished 4 weeks of antibiotics for another issue and they made the decision that another antibiotic would not fix the issue, so they would prescribe me something else for the pain. When I went to pickup the rx, it was an antibiotic, which I did not want. I ended up canceling the rx and just working through the pain for the next few days (I'm allergic to NSAIDs so there wasn't much I could do). After finally having the root canal, my pain didn't subside after a few days. They had me come back to their office just to refer me to urgent care, where they assured me that I just needed to wait a few weeks for my gums to heal from all the dental work. So, I ended up at urgent care because the dental office seemed uncertain, adding additional hundreds of dollars to my medical bills. Months later, I still hadn't received a bill or any follow-up, but then I found out they had sent me to collections. To make matters worse, my tooth still bothers me. I would strongly advise against going to this office. The staff is unprofessional, the communication is poor, and most importantly, they seem completely incompetent.

I would stay far away from this place. Friendly front end worker named April. Good hygienist but…read morethat is where it ends for this place. My wife had 2 procedures done a month or so apart. Was told 1st one would be covered under insurance and I would pay out of pocket for 2nd. I paid for the 2nd procedure 1/2 up front balance after procedure. 2 years later they state insurance is denying 1st and I owe $400us dollars. Pretty unbelievable and was told I need to work it out with the insurance. Isn't that what a pre authorization is for? My last procedure the male dentist took a personal call and was on his Bluetooth my whole procedure and rushed the whole thing. My filling felt unnatural and uncomfortable but after he was so unprofessional during the procedure I felt it was unacceptable and unprofessional taking a personal call that I would never go back. They are now sending collection notices and threats. This is completely wrong and I gave them the opportunity to make it right and the refused. I feel like they are scamming the insurance or me or both. They should be investigated. After doing thorough research of the bills/insurance statements reason for insurance denial was due to LATE SUBMISSION. Which is 100% this clinics fault! The claim was sent MONTHS after the procedure was performed! SHAME ON YOU!

Everyone in this office is so nice! I've had a really bad fear of the dentist since I was a kid and…read morehad a bad experience with my orthodontist. My first two times in dealing with a root canal I used nitrous, but I won't be needing it anymore. They make you feel so at ease and Dr Joe is great. He keeps in good communication with you letting you know what he's doing while working on you. He also called both times himself after my appt's to make sure I was doing OK. That to me goes a long way!

Dr. Joe Schneider and his staff are simply amazing. They are honest, flexible and always seem to…read morebe in great moods when we have our appointments! (Very friendly!) This yelp review is long overdue and I will continue to utilize SHFD as long as Dr. Joe is in practice. Great service!

Dr Shin and staff are warm and welcoming. Good service and caring for their patients. Need a…read moredentist come and see them.

Bethany and Jennifer are hilarious! Such a welcoming environment!!!! I've never had a better…read moreexperience just waiting to have my teeth cleaned. All my worries were taken care of and my normal anxiety was not rising up! I will be so happy to csee me back