Igor ,the owner of the business,came personally to help 2 women senior citizens with an estimate that was half of two other quotes. We were in dire straits because squirrels had chewed our duct work to non working . Even tho this work is normally halted from May -October,he came mid may anyway and worked fiercely to complete the project. He repaired an uncapped vent on the roof to prevent weather damage and pest entry.He is our savior and we were blessed with him and his very professional crew . Thanks you guys you ARE THE BEST , great job great price read more

I have called upon Andrews for many years and have been impressed with the professionalism of all of their technicians and the owner as well. We finally got to the end of life on one of our units and had to purchase a new one recently from them. They did an excellent job, installing it in less than a day and their price was extremely competitive. I would highly recommend them. read more

I called about an air conditioning issue at my 97 yr old mother's house. Harrison showed up, and solved the problem quickly, efficiently and got my mother's unit operating. He explained to me all that was at issue with her unit. No sales pitch to upgrade, no extra bs, fixed the problem at a very reasonable price. Nothing but good things to say about Andrews. read more

I called a large prominent HVAC/plumbing/electric company to install a wifi thermostat I had bought. After 30 min, the tech said it couldn't be done without rewiring the house (!) because the 50 year old wiring to the old analog therm didn't have enough power. Then I called a large company that only does HVAC systems. Their techs said they could run new wiring through the attic but had to cut a hole in the sheetrock to access the existing wiring. Estimate was $650! Then Igor, the owner of Andrews, came out & immediately suggested to simply install the new therm close to the AC unit with 1 small drill hole, but he wanted to try putting it in the original location. He climbed into the attic, found an existing wire & spliced it. I had bought 2 Honeywells at Lowe's, but 1 had been opened & the other that had not. Igor quickly installed the opened therm at my request but after 2 hours, with a customer service rep on the phone, & a Cox tech who happened to be there, we all determined the therm was defective because it would not sync with any of our phones. So we gave up & then Igor installed the unopened therm & synched it in 15 minutes! His tenacity was remarkable & he was determined to get one of the WiFi therms to work, even though he normally wouldn't install something the customer supplied. He was so nice & patient and then charged me half what it should have cost for his time & less than 1/3 of the other HVAC company's estimate. Highly recommend Andrews! 5 STARS! read more

Andrews Cooling & Heating - I bought this Honeywell WiFi thermostat at Lowe's & Andrews installed it, which they don't normally do. He was very nice to do it for me! - Heating & Air Conditioning/HVAC Near Me - Fort Walton Beach, Florida

Harrison was at my house within an hour of my calling about my A/C problem. Though it took a little bit to diaganoise the undelining problem, the part was quickly replaced. Their service call and hr labor fee were extremely reasonable. I highly recommend this company for all your heating and A/C needs whether it is maintenance, repair or full system replacement. read more

Asked for an estimate to replace our air conditioner ducts and Andrew said the system looked good. We just have fix the one seal on one of the vents and get better air circulation in the crawl space and it should solve our problems. Didn't try to push an installation or service, just was straight honest with the free visit. Didn't cost us a thing for the information. They installed our ac unit and handler two years ago and we haven't had any problems. I would recommend them for any ac services . read more

Excellent service and equipment all for a reasonable, competitive price. 24 hours from stopping by the store until our new system was completely installed. The crew showed up when they said they would, worked efficiently through the day and were complete that afternoon. All for exactly what Jerry quoted. Satisfied in every way. read more

VERY disappointed! When I first called, she would not book the appointment because I did not have the address (The Palms of Destin) and I was driving so I could not look it up. So I had to pull over, look it up on the Internet and call back to book. (Thanks for nothing Karen). Then when it came time to go out, they called my guest staying in my unit to tell they are coming and my guest did not answer (he said phone did not ring) but instead of calling ME for a code (the person that HIRED them) they went on to the next appointment. When I called to ask why she didn't call me she said that I ASKED HER TO CALL HIM! BIG FAT LIE! I was so frustrated, I hung up on her. Lost an entire day because of this company... read more

Great company! Very quick response, they were able to send a tech out within 30 minutes of calling for service!

In April, I had a service call on my freezer. It wasn't cooling properly and we learned that it had a freon leak. The man who came did a good job and it was up and running in about two hours. Now we are in June and it is doing the same thing. I called to set up another service and was told they only guarantee their work for 30 DAYS!! Thats it! I would have to pay for another service call and their services. Unfortunately, I will not be using them ever again or recommending any one to them! read more

Top Notch service and installation. Our previous system was not that old, but functioned poorly and inefficiently. Installing a new 5-ton system (with all new ducting) took several days, but MY, oh MY, what a difference it makes!! We now get consistent heat and air in EVERY room. Our thanks to Mr. Andrews for explaining the quotation details, what to expect during installation, and how the new ducting would give us even temperatures throughout our home. The installation team was timely, courteous, helpful, neat and experts in what they do. Would highly recommend this company. read more

Update: Andrews returned my check. However, due to the dismal customer service, errors and the need to contact them (twice), their rating remains. read more