Friendly, courteous and informative. A family business that…read moreworks towards long term relationships.

What horrible people. My family went in to purchase a watch. They were looking at the case for…read moreabout ten minutes while the sales people looked at them and thought it was more important to continue their conversation than to offer to help or to even acknowledge they were in the building with a hello or a smile. Just a bunch of stuck up ass holes. Have no idea how they are still in business or why they have sales people if they won't even acknowledge customers. Wound up with a very nice watch from another company.

It's been a very long time since I found an establishment with great customer service!…read moreNadine went above and beyond with my watch repair. David Ellis Cherry Creek it's very fortunate to have such an amazing employee!

I learned online AND called to verify that if I come here, I can get an item appraised, and…read moreeverything was confirmed that yes, I could. When I came to the store, a woman was helping me behind the counter and was basically just weighing the silver. I'm not sure how this works, I am not knowledgeable in this area, but I thought that an antique set of something is likely to be valued beyond its raw metal weight. Such as a silver coin vs antique silver jewelry vs flatware. The item itself surely impacts value other than just the weight of silver? The rarity of an item, for example, would surely impact its value, right? I don't know, but they only seemed interested in weighing the items. They were VERY VERY PUSHY in getting me to sell the items. I just wanted to start with value and had to repeat myself over and over and over, this is the first time I'm looking into this, and I'm just interested in learning the value right now. It's like they did NOT listen to the words I said at all, which is extremely frustrating. Eventually, some older man joined in the conversation, and he was one of the rudest, most aggressive people. He didn't even come over to SEE what I had yet, and was already accusing me of "not believing him" for what he was going to give me as an estimated value (in the future). How could I not "believe" something I hadn't yet been told??? He gave me a price, and then when I said, for the 4th time, I wasn't selling and was in the early stages of understanding a value, he repeated back to me multiple times, "You'll be back to sell it to me". No, you don't know what I'll be doing, and you clearly are refusing to listen to what I am telling you. I also had some coins, and same thing, they just weighed the sliver. No interest in how rare they are or anything else. He was sure to point out damage on ONE but used the same valuation for both coins that were the same. So, if only one is damaged, why wouldn't the other be worth more? I don't know, this seemed off to me. Then, to be extra rude and careless, after they removed my very neatly stacked items in a very nice carrier, they just threw everything, unorganized and piled on top of each other, messily, back into the carrier. How are you in this line of work and don't understand how to treat other people's property? The way it came to you should be the same way it's returned. So, I sat and rearranged my items back in place since they clearly were not going to do so or have any respect for me or my property. I will not sell to this rude man, even if I did decide to sell it. I walked out feeling dirty and mistreated.

Such a great jeweler. I would definitely recommend them for all your jewelry needs. They happily…read moreand easily did some repairs and modifications that several other businesses didn't feel comfortable working on. I would give them more stars!

I brought in 2 loose diamonds to set as earrings, and a ring to evaluate and brainstorm how to…read morere-set the diamonds. Kelle walked me through the process for both, and together we came up with a simple yet stunning design to re-use the ring's diamonds in a necklace. Within a few weeks I had incredible, meaningful pieces, and she provided the replacement appraisal as well. It's an intimate setting with one customer at a time, and she made me feel just as special as somebody buying way more expensive pieces. Would highly recommend!

Doug is a very skilled jeweler with professionalism. He has a thoughtful artistic approach -…read morealways feel confident that the job will be well done!

Like every review thus far, Doug is AMAZING at what he does! His team cares about your time. He…read morecares about your design & I've even dropped in unexpectedly during biz hours to have my ring clean. Done in 15 mins. Working w/Doug was sooo pleasant. His timeframe he quoted us was pretty spot on. I had visited another jewelry store who claimed they specialized in custom designs & they quoted me triple the price of what Doug charged for my ring to be done. Extremely fair pricing! Thank you for my custom design, I'm in love w/it!

Working with Bryce was nothing short of outstanding. From the moment we arrived, he made what could…read morehave been an uncertain or even uncomfortable situation feel completely natural. His approach is incredibly intuitive. Everything about the process was straightforward, clear, and genuinely educational. He took the time to explain each step, why it mattered, and how it would contribute to the final result, which gave us complete confidence in his expertise. What impressed me most was Bryce's ability to create a relaxed environment so effortlessly. The experience was so positive that we didn't hesitate a second visit shortly after our first. Bryce is truly exceptional at what he does. If you're looking for someone who is not only talented but also patient, knowledgeable, and sincerely invested in your comfort and experience, I couldn't recommend him more highly.

Bryce is great! Super professional and honest about the quality of my jewelry! He was a joy to work…read morewith. I 100% recommend this place.

The Diamond Reserve has set the standard for what an exceptional jewelry experience should be. I've…read morepurchased several pieces from them over the last several years, and every experience has been first-class from start to finish. They've helped me with a tennis bracelet, a diamond bar necklace, and two custom diamond rings with each of my sons' names beautifully spelled out in diamonds. Looking back, I only wish I had known about The Diamond Reserve when I purchased my wife's engagement ring and wedding band years ago. At the time, I went with one of the larger, well-known jewelers in Denver. While the experience was fine, it was nothing like the personalized service and attention to detail I've received from The Diamond Reserve. My wife's engagement ring and wedding band are beautiful, but they're essentially mass-produced designs that many other people own. What I love about The Diamond Reserve is that they specialize in creating unique, custom pieces that aren't just another ring from a display case. The level of craftsmanship, communication, and genuine care they put into every piece is unmatched. They make you feel like family, not just another customer. I won't go anywhere else for my jewelry, and I recommend The Diamond Reserve to anyone looking for exceptionaly quality, honest service, and one-of-a-kind jewelry they'll treasure for a lifetime.

Really enjoyed our visit at the diamond reserve. Sabrina took excellent care of us and would highly…read morerecommend. The process was thorough, personalized and very helpful.

Michael was fantastic to work with. He is very thorough and professional. I would highly recommend…read morehim for jewelry appraisals.

Amazing service, reasonably priced and highly recommend. I…read morewas a little leery since he works out of his home, but don't be---- that's probably why the price is so great. Also, your jewelry stays right in your sight the entire time.

FANTASTIC...I'd give these guys six stars if it were an option…read more I took a necklace w/ a pendant into The Jeweler's Bench to see about having it repaired. This wasn't just any necklace, this is a family heirloom that my grandfather had made in the late 60's. Needless to say, I was hesitant to drop it off ANYWHERE, and I certainly wasn't taking it any place where it had to be sent off to some place I couldn't visit. When I first walked in, the two guys working here instantly made me feel like they had known me forever. Though they were both busy working when I arrived, both of them stopped to greet me when I entered. I explained what I was hoping to have done and explained the sentimental value this piece had to me. Without hesitation, I was provided a description of what they would do and given a VERY REASONABLE price. I picked my necklace up today and it's perfect! I can't see a single indication of where the work was done, it's flawless. And, even though the pendant didn't need any work, they polished it up as well. Thank you Jeweler's Bench...I'll certainly be seeing you gentlemen again!

They have been our go to place for watch repair, jewelry cleaning and purchases. They helped design…read moreand make a pair of gold earrings for me as well. Always so friendly and reasonably priced items.