We came into this place about a month ago. I had a couple…read moreof requests. 1. One gold bracelet was way too long and I needed it shortened. 2. My beloved gold bangle was in need of polishing and regroving of the lines etched in. 3. I wanted a custom made Cross & bead gold bracelet that I had I my mind. Nobody makes them. Lastly I had a bag of gold rings to sell. I wanted to say that EVERY EMPLOYEE was beyond polite and professional. They listened to every one of my 'ask's' and immediately said yes. They told me to give them a couple of days on the design for the new bracelet for my approval. When I received their ideas, it was exactly what I wanted. A week later my bangle and my bracelet were shortened perfectly. Two weeks later my cross bracelet arrived. Unfortunately, I damaged the clasp the first week. The damage was completely due to MY misuse. Not their skill. (I am EXTREMELY HARD ON JEWELRY) We took it back in to be repaired. I just picked it up. They put on a heavy duty clasp at my request. I went to pay and they didn't charge me. Now THAT's customer service!! We will be back. Thank you all for your assistance

I was a browsing customer in your store last Friday and I witnessed a customer service interaction…read moreby one of your employees that was appalling to me. A customer was asking for an explanation regarding a repair, I believe, and your employee could not have been more impatient and rude to her. The customer was calm and asking for additional information which the employee could not provide and I overheard the customer ask to speak to a manager, and your employee WENT OFF on her. I felt terrible for your customer as she was trying to be kind to your employee and maybe due to youth and inexperience your employee LOST IT. I left the store very upset witnessing this and I could see how upset the customer was as well. I will not be returning to a business who treats their customers with such disregard nor should an owner allow this type of behavior from any employee. (I am a small business owner and if any of my employees acted this way they would no longer be employed-it was that bad!!). Other customers could not help but overhear and see how inappropriate your employee was. I like to support local business, but not yours, unfortunately.

Will never shop for jewelry anywhere else…read more Customer service is incredible!! I promise you will not be disappointed!!

Update: This is the real deal jeweler. Look at my earrings, LOOK in my photos at how absolutely…read morestunning they are! Mauzies has also done multiple custom pieces for us, and i get so many compliments on every single one of them. You can literally bring a drawing in and they will design something so special for you. Or bring them some random piece you don't really wear, and they can find a way to give it life. The other thing about this jeweler is the sense of family whenever you come in, they have fun parties, and are all just genuinely good people.

Such a great jeweler. I would definitely recommend them for all your jewelry needs. They happily…read moreand easily did some repairs and modifications that several other businesses didn't feel comfortable working on. I would give them more stars!

I brought in 2 loose diamonds to set as earrings, and a ring to evaluate and brainstorm how to…read morere-set the diamonds. Kelle walked me through the process for both, and together we came up with a simple yet stunning design to re-use the ring's diamonds in a necklace. Within a few weeks I had incredible, meaningful pieces, and she provided the replacement appraisal as well. It's an intimate setting with one customer at a time, and she made me feel just as special as somebody buying way more expensive pieces. Would highly recommend!

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

Amazing experience! Inez was so great to work with. I would absolutely come back for any more…read morejewelry or services they provide at jewelry exchange.

Inez was extremely helpful and was very knowledgeable. She went above and beyond to ensure a very…read moreeasy and stress free shopping experience.

Master Jewelers was recommended to me by my aunt and uncle who have been customers for years. I…read morewent in with several antique pieces that I inherited and wanted to create something more my style. Casey was great to work with, as he took my inspiration photos and came up with different designs for me to choose from. We came up with what I ultimately wanted and loved his designs. In all he did about 8 different designs for me. The ring shown is what he made of my mom's rings and I absolutely love it. The pendant shown is what he created from another dated piece and it's just lovely and something I can wear all the time! I highly recommend Master Jewelers!

Again, 15 out of 5 stars. The customer service is akin to having known them for 20 years (which I…read morehave not). I've gotten several pieces from them (as I said before). I've had cleanings, repairs, new purchases, trade-ins... they are always upfront and explain the process and current "market" values of both gems and gold/silver, etc. Both the owner and his son are very knowledgeable. I'm a fact-checker in this day and age, and they are very honest. Most of my good jewelry is heirloom, and I would still trust no one else with it. If you haven't already, you must stop in.

We had the absolute best experience here! I had my grandmother's engagement ring and wanted it…read moredesigned into a wedding band for me but had no idea how to do this. Jennifer created several designs and we collaborated on a final design. The end result is stunning and Jennifer was so much fun throughout the entire process. We look forward to working with her and the whole staff again. TOP NOTCH!

Amazing Experience & Stunning Jewelry!…read more I can't say enough great things about this family-owned jewelry store! Last year, Isi helped us reset my wedding ring in gold, and he guided us to the perfect setting. He even let me borrow a similar ring while mine was being prepared, which was such a thoughtful touch. I absolutely love my ring! This Christmas, my husband took me back to have my mom's engagement stone set in a gold pendant with a paperclip chain. Jennifer was amazing in helping us choose the perfect setting and chain. At first, I thought the chain was too long, but it has four different clasp points, allowing it to be worn at different lengths--such an incredible detail! It's now my favorite piece of jewelry, second only to my ring. To top it off, I was lucky enough to win a gorgeous necklace at the CV football auction, and it's a gold pendant of Castle Rock and it's beautiful! I love supporting this wonderful family business, and I'll definitely be back for future pieces. Highly recommend!

Amazing local business that really focuses on you and what's best for you instead of trying to…read moreupsell you. The owner really made me feel like a friend and not just a customer. I will give them my business from now on. I never give out 5 stars but today I will!

If you are tired of the big, fancy, high overhead jewelry stores with slick sales people then go…read moresee Bill and Julia at Andrew's Jewelers. Bill was very attentive when we discussed making a new ring using our own diamonds from several old rings. The new ring turned out just perfect! They also purchased an old cut family diamond and some old gold jewelry at a fair price. We are very pleased with Andrew's Jeweler's and highly recommend them.

Getting engaged and buying an engagement ring together (I think I botched the order haha) can be…read morestressful. We arrived at Emporia St and Arapahoe Rd and had to decide between Shane's and Miro Jewelers, which are right across the local street from each other. Big, established jeweler versus a smaller jeweler that had great ratings, but we'd never heard of. We're so glad we chose Miro Jewelers. We never felt pressured. Maria just made us feel welcome and important and was so patient with us as we looked at ring after ring trying to find one that sparkled and dazzled and was within our budget. She kept us in the loop during the fabrication, and the end result left huge smiles all around. Thank you Maria and Miro Jewelers for making this part of our journey so fabulous.

Sharon was great! Went in with my future fiancée and showed her my inspiration picture and mood…read moreboard, she immediately said "I can make that!" We found a ring similar to the style I liked that I really liked a lot, more than the inspiration photo and she is going to customize it with the black sapphire stones I wanted for a two toned ring. (Wrong size in the photo but it *IS THE RING*) Really looking forward to picking up my ring! So so excited! Thank you!