Dr. Fitzer was excellent. I wish his was my primary care doctor on the regular. I have never had a…read moredoctor's visit where I laughed the whole time! He made me feel at ease the entire time. He made my medical eval for international a treat.

I have always gotten great care at this medical practice and have loved having Dr. Julie Goo as my…read moredoctor. She always spends good and quality time with her patients and gives wonderful medical advice. I have been going here for more than 15 years and received excellent medical treatment.

Dr. Logan is the best provider I've had the privilege of working with. She has accompanied my…read morefamily and I for over a decade now of medical care, and she is just the best. Examples (I have many more but will just share a few) - she always makes sure I understand the results of not only tests she orders but ones that my specialists order if they haven't explained them to me. She makes recommendations that are outside of what I would consider often - like she recommended a specific supplement that stopped the hot flashes I developed postpartum for four years vs another provider who told me "well if that's your only symptom, maybe get some fans." She cares about my kids even though they haven't seen her as patients yet*, she is efficient yet spends as much time with me as she can to address my concerns, and she remembers details about me that make me feel cared for and seen. As a now pretty functional person with severe PTSD, I have to stay on top of treatment and such, and to that end Dr. Logan has been willing in the past to communicate with my psychiatric nurse practitioner and therapist - and honestly, she's one of the only MDs/DOs I work with who has been willing/able to communicate with other providers directly in the past several years and it's SO MUCH more efficient than my other providers passing messages back and forth through me like a game of telephone. (*They don't see her yet only because her office doesn't have connections to an after hours pediatric urgent care clinic - once my kids are old enough to not need that we will be switching.) It's really challenging being a provider in today's American healthcare system, and I really appreciate Dr. Logan and how hard she works to make sure her patients get the best care possible within the broken system we're all functioning in. (I'm a different kind of provider in healthcare so see the provider side often - but I'm also a patient.)

Don't know what changed with her. I thought she was excellent. A wonderful doctor. Then she moved…read moreand did her best to keep me away. They took my insurance until I went in to see her, then nope. Don't know why, or what I did. But she acts mean, terse when she spoke to me. Then after refusing the insurance they accepted at first, she overcharges. $585 for a visit in 2021. I would avoid her like the plague.

Now that I'm finally "at that age" - older dude that is becoming slightly battle worn after several…read morelate-life knee surgeries - I couldn't be more blessed to have found Dr. Beale. PCPs in general are a challenge to find in my area, and thankfully she "appeared" just at the right time. I've hit have period where symptoms and remedies can interact, overlap and confuse and Dr. Beale is a star for identifying cause and untangling treatment and drug interactions. Upbeat, proactive and positive, I'm confident I've found a partner for the third chapter in my life.

I started seeing Dr. Beal as my primary care physician earlier this year after switching insurance…read morein February. I was dealing with several new medical diagnoses at the time--which is never ideal when transitioning to a new doctor--but Dr. Beal has been absolutely incredible. This is my first experience with a provider outside of Kaiser, and I can honestly say I've never felt so heard or understood by a doctor. I used to think the doctors on TV who really get to know their patients were fictional--but not with Dr. Beal! She takes her time, never rushes appointments, and genuinely listens. She encourages questions and never makes me feel silly for asking anything, no matter how basic it might seem. Dr. Beal is working with me to build a care plan that actually fits me--not a one-size-fits-all solution. I'm honestly so thankful that I had to leave Kaiser, because it led me to her. Highly recommend!

Nina Birnbaum is an outstanding person? And an outstanding doctor!…read more I made an instant connection with her the first time I met her: she is an excellent listener, asks very good questions, is well-connected, and a superior team-builder. When I came to her I had just finished up with several bouts of pancreatitis - very painful. Three doctors before her had left medical practice during a period of intense change for physicians. I asked her to promise me she would not leave; a rediculous thing to ask but just to say how scared and desperate I felt. I am now older and need more specialists, but she has been with me to help build that team. She is incredibly smart and has diagnosed a number of my situations just by listening to my descriptions (and then getting confirmation). She is kind... so kind. And she tells the truth. I am not afraid of dying, but I really don't like loss of control. Which means having a doctor who is honest with me and treats me like a partner in addressing my medical concerns. I hope Nina will remain my doctor for the rest of my lifetime...

Where did Dr. Birnbaum go? I kept my insurance just for her but found out she's not at Sutter as of…read morelast week. Anyone know?

Dr. Nebenzahl is an exceptional physician! She approaches medicine like a detective, taking the…read moretime to listen, ask thoughtful questions, and connect the dots. Her insight, knowledge, and dedication to finding answers have been truly impressive. I have always felt heard, respected, and supported in her care. I am incredibly grateful to be her patient and would recommend her without hesitation.

Excellent physician! Thorough and professional. Great listener. Terrific problem solver. She…read moreinspires confidence. Was so glad that I had an appointment with this doctor instead of going to Urgent Care.

As someone who is incredibly afraid of doctor visits, Dr. McCune was perfect! She was attentive,…read morekind and caring. Great multitasker too - as she took notes, she pointed the screen at me so that I could see what she was doing, and she gracefully kept up the conversation. After I disclosed my discomfort around giving blood, she revised her plan to try and get as much done with only one blood draw. Dr. McCune also gave me some tips on how to handle the blood draw. Unfortunately I still passed out like a light, but we were well prepared and the staff in her office were incredible. Dr. McCune's medical assistant, Brittany, was also very kind and attentive. We had great conversation and she put me at ease during one of the shots. Unfortunately my appointment did start 45-60 minutes late that day (not sure if this occurs frequently), but in general I have heard all doctor visits often start late. I'll certainly be back! Highly recommend.

I'm still a patient of Dr. McCune's and she still deserves five stars. She's been a great partner…read moreover the years, and under Dr. McCune's care and her coordination with my GI I was able to get a diagnosis, and more importantly, get better. The first time I saw Dr. McCune I was at my lowest point, and for awhile now I've been really thriving. When I see her and have periodic health concerns or questions, she always takes the issues seriously, and she's able to put them in context of my overall health. She has also helped me see how far I've come in the past 5 years. Dr. McCune is the only physician at Sutter that I've stuck with for this long, and I'm grateful to be her patient!

----- 1 star…read more (Late experience from Jan 2024) I cannot in good conscience recommend Dr. Fujimura at this office location. My experience was deeply disappointing. After being referred for an urgent appointment by two nurses who were concerned about a potential appendix rupture due to my acute pain, Dr. Fujimura was much more concerned her schedule than my well-being. Instead of examining my symptoms, she spent time reprimanding me for following the nurses' recommendation and claimed I was "wasting her time" and "potentially endangering other patients if I have flu like symptoms" (I was masked). At one point, I asked if I could use the bathroom and she replied, "well I'm not allowed to say no" - another example of her unprofessional tone throughout the appointment. I was shocked by her unprofessional approach, especially when I was in significant pain and following medical advice from her fellow medical staff. The dismissive attitude I encountered left me feeling unheard and uncared for during a very painful time. The dismissive attitude I encountered left me feeling unheard and uncared for during a very painful time. I did report this incident to One Medical, and I appreciate that the regional staff followed up with me regarding my experience. Their responsiveness was a stark contrast to my interaction with Dr. Fujimura. --- Experience from Prior Jan 2024 --- 3 stars On a positive note, I've been going to this office for 3 years (2019-2022) and have found the office staff to be friendly and helpful. I appreciate their convenient blood draw services and extended lab hours. The staff are also particularly helpful when it comes to calling other offices to locate vaccines when you need them quickly. Unfortunately, a difficulty has been the high staff turnover in the Berkeley Office, with folks going on leave multiple times or sabbaticals without notice. Thought I do appreciate that they are slowly opening another office with more providers.

The providers are excellent and helpful. However, it is not fun to call the 1-800 number and get…read morestuck on hold for 10+ minutes to ask a simple question. As others have pointed out, it was not this way before Amazon bought One Medical.

I've left detailed messages with this office for the past 3 months. At the end of each recorded…read moremessage there's a promise to return your call within 24 to 48 hours. Well three months later and many follow up calls I'm still waiting. You can never get a live person to answer the phones... just unbelievable. Not wanting to change providers but your health is more important. Started with this practice under a different physician in the 80's... just so sad!!

I had been coming to this office for decades. Once Dr. Fiscella, Ida and the other incredible staff…read moreleft the place has been sliding downhill, faster as time goes on. As others mentioned literally no one returned calls, requests for referrals, even office canceled appointments I couldn't reschedule even after repeated calls to the front desk. The NP I saw also left the practice this year. The only time I got a call back was when I left a message saying I was leaving and needed my records sent on. I am really relieved to not be there anymore. It used to be such a great place.

Dr d'Andrea is someone I can trust to give me excellent care, and make sure I understand…read moreeverything. She has recently moved to a new practice, and I'm following her

I visited Dr. D'Andrea a few times when my regular provider was not available. I'm in my late 20s…read moreand I found her condescending. She would over-explain in a tone that seemed more appropriate for taking to children. She didn't seem like she was listening to my concerns. She talked more during the session than I did.

This location is excellent when UC Berkeley is not in session, because the staffing is appropriate…read morefor the patient load. When school is back, all of the timing for appointments is off and it's because they are running as tight as possible on staff. If you have come in for a 9 AM appointment, that's when the door opens, you will be seen after that. Still, with that in mind I have not had any issues with receiving appropriate and adequate care for my health concerns. All staff and clinicians have been more than kind, courteous, and respectful. Carbon is great in a pinch for urgent care. The downside is that their app doesn't communicate with Epic, which a lot of larger primary care providers (like Sutter and UCSF) do use.

I had a drug screen scheduled at carbon health which was pre-registered through my employer, to…read morewhich I came to the site at Berkeley on Telegraph to. I didn't wait long, maybe around 5-10 minutes for someone to come to the front desk. I presented my confirmation email holding information for my registration number, account number and bar code. Front desk staff Angie said that I would have to pay out of pocket because she's not familiar with the email I presented to her. She stated they only accept two different entities that schedule drug screens. The instructions I received directed me to Carbon Health, while the screening itself was being managed through Vertical Screen. When I arrived, I attempted to explain the situation to the front desk receptionist. It became apparent that my explanation wasn't being fully understood, so I referenced the different entities listed in my email and specifically identified Vertical Screen as the third-party provider. When I mentioned, "It's through Vertical Screen," I was met with a confused "What?" in a noticeably dismissive tone. After repeating myself, the receptionist looked at her computer and simply responded, "K." Unfortunately, this interaction felt unprofessional and unwelcoming. I also spoke with the same receptionist over the phone the day prior to schedule my appointment and experienced a similarly indifferent and discourteous tone. During my wait to be called by a provider for my drug screening, she also answered a phone call, requested to put the patient on hold, and went on her phone for 5 minutes prior to picking up the call -- a greater representation of unprofessionalism in the workplace. I understand that front desk staff often handle a high volume of patients, non-members, and third-party vendors, and that challenging days happen. However, professionalism and courtesy should remain a priority, regardless of the circumstances. As someone who works in healthcare administration for large healthcare organizations where patient experience and service are heavily emphasized, I was disappointed by the lack of basic customer service. My experience with the receptionist significantly impacted my overall impression of this location. I hope management takes this feedback as an opportunity to reinforce the importance of respectful and professional communication with all patients and visitors.