B&C was fantastic. He helped us out on the July 4th weekend when no one else could. I highly…read morerecommend him. Good service and fair pricing.

I cannot tell you how happy I am with the call I just had with Brad. Thank you thank you thank…read moreyou!! He talked me through what I thought was going to be a much bigger deal than it was. From a city girl new to this Rv lifestyle Brad was a godsend. Thank you for your help and kindness!

We were in Savannah and our generator and a/c units would not turn on. Tod came out to our site…read moreand troubleshot to find the problem. He finally found it and fixed it. Tod was a lifesaver. We recommend him highly. If you have a problem he is the guy to call.

We had a very positive experience working with Tod for our RV's Air Conditioning repair. He…read moremeticulously trouble shot the electrical issue that was not allowing us to turn on our AC system. He arrives on time, does the job. He clearly knows RV systems and is able to work through the puzzle of solving the problem. If you are in the Savannah area, you might want to consider dropping your rig off at Tod's shop. That will save you the fee for a house call. Would have definetly done that if I knew. He also provides storage services for rigs at his shop. Very reasonably prices.

I'm a newbie in the RV lifestyle. It's my first trip in a new class c. I woke this morning to no…read morehot water from my Suburban tankless water heater (code E5). I called these guys and they were on site in a few minutes, knew right away what to do and had it running perfectly in short time. The 19 year old service tech Shane is a great guy and represents the companies commitment to epic service perfectly. If anyone is needing anything for their RV I highly recommend Reliable RV Repair. Call them at (912) 342-0517 or (678) 873-5810 you'll be glad

We stopped for a couple of nights at Coastal Georgia RV Resort on our way to Miami when we had a…read moremajor issue. Water started pouring out from under the fridge when we connected to the water. The office recommended Reliable RV Repair. Chris was incredible from the start. Our problem happened after hours, and he still answered immediately and didn't leave us hanging. He had Shane and Brandon scheduled first thing the next morning, and they were just as great. They arrived on time, were friendly, professional, and genuinely tried everything they could to get the part we needed -- they even checked Home Depot since we were leaving for Miami the next morning. When it became clear the part couldn't be sourced in time, they came up with a smart workaround by clamping the water line so we could hook up water without turning our motorhome into an indoor pool. We won't have ice for now, but honestly, if that's the biggest inconvenience on this trip, we're doing just fine. Truly grateful for their responsiveness, effort, and care. I recommend them highly!

I would definitely recommend them. I brought my SUV in to have a receiver hitch put on for our…read morebike rack. It looked great and they did a professional job. A small thing is to make sure that they quote the correct pricing and errors are not showing on the dash before you leave. There were some nuts that he had forgotten to put on but could not take the bumper off due to having to get more plastic rivets, and did let me know that I would have to bring my car back. I'm glad he was honest about that. My car was very safe to drive over the weekend. I am glad that he was honest and let me know. Again I would highly recommend them. I am very happy.

We were in Savannah for a week and Primo did three projects on our fifth wheel. After our initial…read morephone message, they were responsive, on time, and communicated well. Our refrigerator was not working on the propane side. They diagnosed a problem with the propane supply hose and returned the next day to replace it. They also installed gutter extensions so that our air conditioner run off doesn't drip on the side of the coach. There ended up being an issue with the third project, but they handled it very professionally. The leading-edge of our roof membrane was not originally installed properly and the wind was starting to get underneath it and was pulling it back from the front cap of the fifth wheel-- potentially a huge problem. Fortunately, Primo noticed this when installing the gutter extensions. I brought the rig into their shop to have it fixed and they basically reattached the roof membrane as it was. When we arrived in Charleston after leaving Savannah, I rechecked the roof and found it again separating from the front cap, as it was before the repair was done. Bummer. Primo offered to drive up and redo the repair--a five hour round trip! Not wanting them to have to do this, I decided to fix it myself with some advice from Primo on how to do it differently. They walked me through the process, and then refunded the entire cost of the original repair. I would file this experience under "stuff happens." It would have been nice if the original fix had held, but I don't think their guys fully understood the nature of the problem and what was needed to prevent it; my drive to Charleston made the problem clear. It wasn't fun doing the repair in the summer heat, but I now feel more comfortable that it will hold in the long term and am happy that I essentially got paid for doing the work because of Primo's willingness to stand behind their work. I would not hesitate to do business with them again.

Driving one of my many trips down I-95, I had a problem with my water pump. Saw New Castle online…read moreand stopped in to see if they could help. Wow! Did they ever! Butch promptly went through my system, asked several questions then diagnosed and fixed my problem. I came into the shop expecting to have to replace my water pump, but Butch said it wasn't necessary. I sincerely believe that if I had gone to a big-name dealer the service rep would have unnecessarily sold me a full water pump replacement. It is so refreshing to encounter honest and skilled people like Butch. If you find yourself RVing down 95 and you need some problem with your RV fixed, go see New Castle....you won't be disappointed!

I had a city water connection problem, and Butch explained everything to me and had me on my way in…read moreno time! Rich from Erie, PA

Nice people as long as you don't put any faith in what you are told. Bought a RV from them and…read morebefore flying down asked if it was ready to go. I was going to have it checked by an independent but couldn't find anyone who would do it so I took the dealers word and their 150 point inspection. Got there for my 1000 mile drive back and the statement that it was stored inside except for the last couple of months was untrue, the generator did not work, solar did not work, auto levelers did not work so I will assume the only thing that was inspected was my check. I should have walked away but it is a nice unit so I accepted they would take care of the issues. After five hours everything seemed to work except the auto levelers but I was assured they would take care of it and had called to have it fixed. Turns out they didn't get the necessary information so I needed to find it. I was told someone would call me and walk me through where to find the information but they didn't call and followed up with dealer who basically had no interest in making things right. Bottom line is get an inspection, believe nothing you are told and expect to have any work done yourself. If you don't feel right about your purchase, walk away.

Amazing and caring service by Ron Devane needed winterization and warranty work for 2024 29NP.read more

Got the name and number for this company from Grand Design RV. I really can't rate them because…read morethey have a new policy where they will not come on Hunter Army Airfield for some reason even though I can sponsor them on post. Very disappointing that they won't meet at any location as their ad says. If your RV is on Hunter, Stewart or Lotts Island RV Camp DO NOT call them. The person who answers the phone was nice.

Prompt and courteous, they were on time and solved our RV leak that day…read more I would recommend their RV service to anyone.

The best! We've used him for years. Fast, responsive, professional. He goes beyond the mark…read more Nothing he can't do!

Sometimes it's just as good to be told what you don't need as it is to be told what you do need. We…read morereached out to James for a second opinion after being told by another mechanic that we needed an entire new RV refrigerator...~$5K all-in. In a short amount to time James determined that our fridge cooling unit was not bad as diagnosed by the first mechanic. He felt certain that several factors were contributing to our fridge not getting as cold as it should. One, it was very hot in UT the week we were there simply causing our fridge to work harder than normal. Two, our thermomister was not in the optimal position within our refrigerator. Took him about 15 seconds to correct. Finally, he suggested we add a second 12V cooling fan to help dissipate the warm air. He was quite certain that our fridge/freezer would work fine as we continued our trip North into cooler temps. None of these points were made by the first mechanic who literally spent three minutes determining that we needed a completely new fridge. Turns out James was completely right. Our fridge is working perfect even without the second fan. James was professional, competent and very friendly. And he is a veteran for those of us who like supporting veteran-owned businesses. I would recommend him to any fellow RVer transiting through or home-based in UT and in-need to help. And of course to any RVer home-based in UT.

I called Kyle with a water heater issue he and requested his service and he showed up with an hour…read morelike he said he would and troubles shot my whole water heater, not lighting issue and turned out that the cat decided to chew the power wire going to the water heater. He had me all fixed with in a hour. I will use him again for any of my RV. He needs very respectful and great customer service.

BUYER BEWARE!!!! Let this business be your last choice…read more I called Kyle to replace a simple vent cover. I called early on a Friday and Kyle said he would be out for the repair around 6-7pm. The weather report called for tornados over the weekend; 18 people died in AL. But Kyle called late in the evening on Friday and asked for a picture of the vent. Earlier he said he was familiar with the make ànd model of my RV. Isn't this weird? Shouldn't he have asked for a picture earlier, when I had reaction time to call someone else? I can smell BS from a mile away. Kyle called back and said he did not have my cover in stock, he would have to wait until Monday to do the repair. Camping World is open on Saturday, and they are going to do the repair for half the cost. We got hit hard by the storm, and of course I didn't need Kyle by Monday. Kyle wanted $125 for coming to me, and $25 for the cover. $150 for 15 minutes of work. I'm not sure how these guys are going to survive the recession. $150 is darn good money! Using their services now would be like paying premium dollars for an air conditioner in the winter.

DO NO USE! Had Ray redo roof lap sealant, and he said he was pricing another repair. He never…read moredid. I followed up once and he said he was waiting on a supplier quote. I followed up 2 more times and he just ghosted me. Had another leak, had someone else come out and find a couple spots that Ray missed. Poor communication, never showed up at times he set.

I highly recommend this company. Ray responded to our call and was here to help us in a very…read morereasonable time. Ray came to fix our slide. He was prompt and reassuring. He fixed the slide and explained what had happened and gave us some information about it. He was great.