Needed a new pressure relief valve installed on my water line. Neighbor had a similar issue…read morepreviously and gave me the cell number for Barry. Phoned Barry late on Wednesday afternoon, and after describing my issue he suggested I phone the office to make an appointment. Phoned and spoke with Macy that afternoon and make an appointment for Friday morning (second in line for Friday). Around 0210pm on Friday I had to call the office as no one had come by the house nor called to let me know when I could expect someone. Was told they had a water line break they had to make a priority over my issue. Understandable. What was not was the fact no one thought it wise to not to not call a customer for roughly six hours that it was unlikely they would honor their appointment. Then tell me they could come after hours if I would pay the Over-Time rate. So, they would not honor their commitment and expect me to pay extra for their failure. Instead, I asked to reschedule. Macy offered a late Monday spot, but could not guarantee they could make it if other jobs ran late. Again, was told they could come outside hours if I paid OT rates for their inability to fulfill their commitment. She said I could get the first appointment for Tuesday, the next day. I took that option. So, Barry sends me a text at 0816am on Tuesday that he is running late as no one told him he had an appointment with me and he had to do something with a child at school. Adding that "I'll be there asap." I am typing this at 0125pm on Tuesday and Barry is not here yet nor has he or anyone from Turner Plumbing called to update. Just the facts. Make your own judgement.

I needed my sewer line jetted out to clear some blockage on a Saturday. Turner sent Barry and Jay…read moreon Saturday morning to handle this job. Barry and Jay r excellent employees who work extremely hard to solve your problems. They r very cordial and efficient and I am very pleased with the work and the time frame they accomplished their job. I have used Turner Plumbing several times, replaced a water heater on Friday afternoon, water line leak at the street connection, replaced faucet in sink, and would recommend this company and their employees to anyone! Great job September 20th, 2025, Saturday, Barry and Jay. Many thanks! W Mitchell