I called Andy to repair an old dishwasher that wasn't draining despite trying a few reset options and other quick fixes as suggested in the manual. He was very upfront about his quote, which was higher than some, but definitely not unreasonable, so we decided to give this business a try. He and his wife donned slippers and masks when they arrived which made us feel more comfortable about having two people in our house during Covid - 19. It turned out the problem with our dishwasher was quite the enigma, but Andy wasn't going to let it defeat him! The repair took longer than expected, but Andy did not charge us a whole lot more than the estimate. He wasn't about to guarantee the length of the fix, and rightly so given the age of the dishwasher. He did however, advise us to call him if we needed new appliances, and he called us the next day to confirm the dishwasher was still working. Excellent customer service and I would hire Andy again. read more

Andy is responsive, very honest, and funny. He is realized that we didn't need to change out our refrigerator fan but instead a simple, less expensive fix would do the trick. He works with his wife who is also kind and professional, and we recommend both of them. They're a great example of a small business that is worthy of your support. read more

Thank you Andy for your very fast and very effective replacement of my refrigerator motor. I'm so glad I called you. Will definitely call again for any future appliance issues. read more

I highly recommend Andy! When I contacted him he was able to arrange to come within a day or so, and he and his wife Anna (they work together) arrived promptly on time. They are professional, polite and friendly. Importantly, Andy was able to treat the problem with my fridge and prevent me from having to buy a new one, which I was very concerned about. He took his time to carefully diagnose and solve the issue. I am very pleased with the outcome and will definitely call Andy if and when I need appliance help again. read more

Andy charged us $134 to come look at our broken hood fan and told us it would take weeks to get the broken part or we could replace the whole motor for $400 plus labor. We found someone else to fix our hood fan promptly for $80/parts and $80/labour. I felt ripped off. Andy was rude and difficult to deal with. Do yourself a favor and don't call this guy! read more

I was terribly disappointed in Andy's service. He could not fix the problem, I paid in cash for the first visit, and he said he might be able to fix it by ordering a part. My tenant and I were waiting anxiously, and when I called back to inquire about the status, he all of a sudden became so rude and refused to do it! During the whole process, he was always more concerned about getting payment in cash! That is basically his first response to an inquiry. No E transfer, no cheques or credit card. I wonder about his taxes? read more

Professional, Genuine, Honest I called seeking repairs on a rare 18 year old washer/dryer combi unit. Andy answered the phone, no answering machine. He and his wife showed up right on time, were well prepared, even had covers for their shoes when entering my home. Both were honest, up front and took their time.. same flat rate even though he took extra time to diagnose. HIGHLY recommend calling Andy... he will do you right. read more

I talked to Andy on the phone. He told me to call Reliable Parts about the part. I ordered the part, called Andy back and he told me he can't fix it because he didn't get to do the diagnostic first. Then he hung up on me. read more

I called the repair company and agreed on all the terms. Andy clarified 5 or 6 times that his service technician needed to be paid $155 in cash for assessing the range hood fan, which I agreed to without issue, but he repeated it several times again. When I asked him why he continued to tell me that I need to pay the technician $155 and asked him if he was concerned that I wouldn't pay. He said that if I didn't like the way he does things I could go somewhere else. I found him very rude. I don't know why he thought I wouldn't pay. At one point he joked and called me the "big boss" which I thought was condescending. read more

Returned my call quickly. Showed empathy when he couldn't come the same day. Showed up with his wife to fix my washer quickly. Had the part needed in his car. Done in about an hour. I'll be calling him again when the next appliance fails. read more

Could not be a nicer man/wife duo. Extremely thorough and honest and explained all my options when deciding to repair or replace my washing machine. Andy and his wife Anya, were so helpful and friendly, I would not hesitate to recommend them or hire them for my next repair job. read more

Getting someone to come in, on time, without cancelling or not showing up, and charging me the price they promised, is SURPRISINGLY difficult when dealing with appliance repair. After having two other companies in Vancouver scheduled to come see my dryer, and having both repairmen not bother to let me know they'd be late (or not come, in one case), I was ready to take my dryer apart myself. As a last-ditch effort, some Google-fu and a Better Business Bureau logo convinced me to phone Andy's Appliance and Refrigeration. Andy showed up on time, with his son, and they charged a flat fee of $80 + HST (no matter how long it took to diagnose) to troubleshoot the issue. He didn't pull punches and told me how much it would be to fix, and that alone made me happy. He could've fixed it piece by piece, charging me bit by bit, but he was honest and clear. We need more repairmen like these guys. read more

Living in downtown vancouver, often times you can never get repair people to show up on time, or give you an accurate quote, or just be honest with you about the problem. This was not the case with Andy. Our dishwasher suddenly stopped working, so we gave Andy a call, and within two hours he was at our apartment (amazing!). It took him 20 minutes to assess the situation, and rather than just charge us an arm and a leg to repair the dishwasher, he was up front and said it would cost more to fix it than to buy a new one. He could have easily made a load of money, but honesty and customer service were more important. I will absolutely be calling Andy for any further repairs. read more

Had my washer die on me so found him on yelp and other sites with good reviews. Prompt, professional, courteous and honest. Explained the problem well and why it might be better off to buy a new one, turns out the part isn't available anyway. I won't hesitate to recommend him or use him again. read more

Andy's Appliances is a two-person team, a true Mom and Pop Shop. I have called Andy's several times over the years. Each time the response to my various appliance "emergencies" has been prompt- from 12 - 48 hours. The service is professional- the pair wear little booties to not damage floors. The service is efficient- many times the pair will phone for a part, go and get it, and install it in a matter of a couple of hours. Andy is a very clear communicator and gives excellent maintenance advice. He does follow up calls and gives very reasonable rates. I would recommend Andy's to anyone. read more

A good appliance repair person is invaluable. My fridge and standalone freezer had broken in quick succession. Andy picked up the phone personally when I called him. We arranged an appointment for the next day. Andy got the fridge working by getting the defrost timer (?) working again. Unfortunately he found the freezer was too expensive to fix but gave me references to replace it read more

Andy and wife came to fix my laundry washing machine which was making noise in the spin cycle and then froze. I found him ranked high on another service review site. Very professional and respectful. Came on time if not earlier. Honest and upfront. Quote was reasonable. Yes would definitely call again for another job. read more

He is amazing !!!!! Love love his guy Fixed the dishwasher super fast and so kind and helpful !! He even made a follow up call to make sure everything was running smoothly. Thank you for your work and your knowledge you are so skilled in your profession. I would Recomened Andy to everyone and will be using him again in the future. read more

I saw Andy recommended on here and called him to fix a lid switch that broke on my laundry machine. He was able to come the same day, was considerate, and got my machine fixed fast. He was up front about the cost of the service visit and job. It was nice to find a skilled appliance person and I'm glad to recommend him. Also happy to have this as my first review, now onto a rant about Ikea! read more

Andy and his wife are the best repair people we've ever had in our home! We got an appointment within 2 days of calling, and they arrived exactly when they said they would (even called as they were heading into the appointment before us to give me a heads up). It turns out the part needed to fix our dishwasher is no longer available, but Andy showed us how to get more life out of it until we can afford a new one. He was completely honest with us and his rate was fair and reasonable. Afterwards he gave us tips on how to best use most of our other appliances and important info. for when we do need to purchase a new dishwasher. Andy is super friendly and clearly cares about his clients. read more

I called Andy two times in the past 6 months to fix my GE fridge and dishwasher. He works with his wife. They are very nice, punctual, clean and honest. Furthermore, he is very skilled in his profession. I was totally satisfied with their service both times. read more

Prompt, polite and professional. We've used Andy and his wife to fit our washer dryer combo a couple of times now, and each time their work was completed quickly and efficiently and with no mess. Andy even sorted out a problem with our fridge at no charge. Charged rate was fair and job was done well... Not sure what more you could ask for :-) read more

Flat-out refused to book an appointment because we couldn't *guarantee* him street parking (we live in a house on a fairly quiet side street). This is so ridiculous, I'm actually embarrassed on behalf of the business. Do yourself a favour and phone someone else. read more

This review is solely based on the customer service communication. I ended up getting a fridge, a new one, therefore, I didn't need repair as it would cost me just as much with an estimate as it would a new one. Andy was awesome with the initial communication, however, he dodged the estimate question which kinda made me go another route. read more

Easily available; gave clear cost estimate information up front and charged as agreed (no surprise extra costs); clearly explained what the likely issues were and what he was checking (re noisy fans). Andy was not able to fully fix my fridge noisy fan issues, but not for lack of trying - checked everything humanly available, and pinpointed the likely culprit. Re another fan, when the initial repair attempts did not work, he (after asking) found a replacement (not easy with that ancient model), and tried that, i.e. he really goes the extra mile. He also takes care to keep your place clean while he's working in messy areas, i.e. respectful of your house! For anything that he can't do, or can't do affordably, he clearly explains the likely costs, and will give some suggestions re who to contact in this area. Definite professional; reliable. Side comments: Andy is quite chatty. He's also a one-man show, so has take many phone calls while working, and presumably might occasionally be away on vacation etc. read more

Andy"s is the best.He comes at the time he promises and phones if he can come earlier. He was fast and efficient. He trouble shot my refrigerator problem and fixed it in one and half hours. He charges $85 flat rate no mater how long it takes to fix the problem. His prices are very reasonable,better than most places. I would recommend Andy's Appliances and Refrigeration to anybody. He even phoned me back the next day to see how the refrigerator was working. He gives you a written guarantee. Wilfred ( North Burnaby ) read more

This is what service is supposed to be. In the 13 years I have lived in Canada, I have never seen this level of professionalism....amazing. Andy and his wife are super-courteous, efficient, prompt, clean and utterly expert at what they do. For the service they provided, I actually felt like they undercharged me, especially given the pace at which they work. They diagnosed and fixed my refrigerator on the spot and also helped me avoid future problems with important advice that I had no way of knowing otherwise. I really feel that Andy's Appliance and Refrigeration should be THE model of how all service-related businesses operate in BC. If you go to any other company, you are making a mistake. 10 stars! read more

Andy was called to repair the dishwasher in our rental condo in Downtown Vancouver. He came quickly and had everything fixed in no time - even going the extra mile to fix a few additional minor issues (no extra time was added). Really great service. Definitely recommended! read more

Andy and his wife can to my house to install a garburator in my sink. They arrived on time, put little covers over their shoes to make sure not to cary any dirt into my house. They did an excellent job installing the garburator. Quick and sufficient. I would use them for all the appliances in my house! Great customer service and very clean!! Awesome job! read more

Andy came the same day I called, immediately diagnosed my problem (which turned out to be a much different problem then I'd assumed), fixed it quickly, for a fair rate... and called a few days later to check if the problem was solved. Can't beat that. read more

I was really pleased with the service.. i have had my washing machine fixed twice by another company and it breaking within the frame of 1 month. Andy's service has made my washing machine problem free for over 3 months now. Not to mention, he is very friendly, humorous, prepared, & gets the job done in no time! He arrived on time, was easy to get a hold of, and charged fair prices. read more

We received a suggestion to call Andy from someone who deals with A LOT of tradespeople, and so were pleased to find he and Anna. They were amazingly professional, knowledgeable, pleasant, and informative, as well as extremely customer-sensitive. By this I mean they discussed several options with us for which would be the most effective and most cost-sensitive repair. We really appreciated all their help. Plus - a real bonus - they came precisely at the time we agreed, investigated thoroughly (we were having a "diagnostic" appointment), and cleaned up everything beautifully despite having had to take quite a bit of our dishwasher to bits to figure out what was going on. Definitely a great business! read more

I had a mysterious problem with my clothes dryer and called Andy out of frustration. He was over in two hours and, determined that it was some problem with the electronic control board. When he took off the panel, he realized that the board had become loose and fallen on the floor, which, he theorized, caused the panel's to continually touch the motor and short out. Andy credited this to a fault in the original dryer, and was afraid it would no longer work because there were multiple wires. However, he spent the next couple of hours gluing and duct taping each wire, and told me to leave it for a day and try it. The next day it worked! Very created solution that save me hundreds of dollars for a new one. And, better yet, he only charged me for the house call and one hour of work. The man went above and beyond the call of duty. I don't think I've ever seen that in a repairman before. He could have said, oh, it's unfixable and you have to buy another one, but gave it a shot anyway, I think because he hated a problem that appeared to be unfixable. You won't find a repairman like that very often. read more

Andy was able to come the same day and fix our oven element, fuse and thermostat. Prompt service, tidy (he wears boot slippers like the sleep country guys!) and explained what he was doing and why throughout the process. Highly recommend read more

Andy, is a professional, honest and capable repairman. Over the past few years, he troubleshooted and fixed a dishwasher, clothes dryer and installed a new bathroom exhaust fan. Andy is very conscientious and laid out the different options. I haven't compared his prices with others, but seems reasonable given he was able to fix all items at the first attempt with no further hassles. Dave read more

I called Andy to repair a washing machine that was not filling with water. He quoted me his prices over the phone and was able to come by the same day. He used shoe slippers and towels around the work area to protect my carpet from dirt. He quickly identified the problem, located the required part from the supplier, and provided an accurate estimate for the repair work. As promised, he returned the next day and fixed the problem. He took care to check that all was in working order before putting everything back in place. The amount was exactly as estimated with no surprises. Overall, I am quite happy with his work. read more

Andy will be the first person I call the next time one of my appliances needs servicing. He was a pleasure to work with - honest, knowledgeable and reliable. His work was top notch and affordable. His professionalism extended to coming back after his part of the job was complete in order to assist with reinstallation of my appliances and a follow-up phone call the next week to ensure everything was working properly and that I was happy with his work. I wouldn't hesitate to recommend Andy's Appliance & Refrigeration to my friends, family or anyone needing their appliances repaired. read more

My two year old Bosch washer had leak and caused major leak in our apartment. We called Andy's Appliance and he told us his price of $80 diagnostic fee, $90 (I think) per hour and parts (if needed). He charges up to two hours and anything over that is free. It was a family business type of business. He came with his son. Both we're very curtesy. They had to order the part, so they had to return to install it. The day the part was to come, they actually waited at the store for an hour for the delivery truck to come. He said if we had bought a domestic washer, we would probably gotten the part right away. I like their service. They were up front, called me on any updates and nice to deal with...I would call them again. read more

Andy actually answered the phone when I called to set up an appointment rather than an answering machine. He was friendly, prompt and ontime with a phone call the day before to confirm our appointment. He checked out our fridge and gave us a recommendation he also explained everything and gave us a quote for repairs. He told me the cost for his services up front. He is honest, professional and friendly. read more

I emailed and called Andy to try and get help with a broken GE fridge over the weekend. He responded in a timely manner to my email. However when we spoke on the phone he was outright gruff and rude. After saying that he was over booked for today and agreeing that tomorrow was fine he asked me if I had visitor parking, which I don't, and then simply refused to come because "once he got a ticket". If this guy can't manage his own parking I don't want him touching my fridge. read more