The owner invited me for a free estimate on a bike tuneup for a bicycle I purchased from a yard sale yesterday. Other local places had a 2 week wait and were going to charge $49.50 without even knowing if the bike even needed a tuneup He got to work and made a few tweaks, gave me some advice, answered my questions and sent me on my way without charging a penny. Andy's has a new customer for life! read more

We brought an old (20+ years old) to Andy, based on my brother-in-law's recommendation last fall. He was amazing. The gear shift was broken (it just fell off) and he found one from old bikes that he has and replaced it. It works great!!! He worked on it for at least an hour, fixing it all up. I asked him what we owed him and he said "20 dollars." I thought I didn't hear him correctly. This spry old guy knows his stuff from decades of working on bikes and is pragmatic and fair. Not many like him left. We felt so fortunate to have found him. read more

They treated me poorly and according to the rest of the reviews this is par for the course. Stay away.

Avoid this place if you are just starting out. The elder gentleman, who I understand to be the owner, straight up told me his prices are so low it's not worth his time to help me find the right bike. Which he further demonstrated by talking up his business and its great service while offering me zero guidance and dismissive attitude. If you know exactly what you are looking for, there is a decent selection and you may be the type of customer he will take interest. Otherwise I would suggest advanced cyclist. It's a smaller shop but the guys running it are knowledgeable, active participants in the sport, and more than willing to make sure you find the right thing. read more

Beware of the old man who works there; this old jerk is one of the worst sales people I've ever dealt with. This store is empty most of the time and I know why. Highly recommend that you deal with someone else. read more

Great selection of bikes. Owner was hysterical and super helpful. He is definitely to the point and knows his stuff! Came up here from MA to buy my bike! Glad I did! read more

Looking for a new bike and pulled up the reviews on this place. 35 years ago it used to be Andy's Honda (motorcycles) and I called from Brattleboro about having them look at my 650 Honda. This "old guy" is probably the one I talked to on the phone. He said I couldn't leave the bike there, as they couldn't "push" motorcycles around all day! Had a "smartass" attitude and if I were in Keene instead of Brattleboro, I would have thought about paying him a visit in person! Think I'll look elsewhere!!! read more

A Yelper wrote earlier that this place was rude and condescending to her. We had exactly the same horrible experience last week. An older man -- who we later discovered , unbelievably, is the owner -- ignored us when we entered although we were the only people in the shop. After 10 minutes of wandering, we asked him a question (we're beginners and were looking for information about getting a new bike). He gruffly told us what we needed without questioning us and said he had two bikes that would work. He walked us to the basement, pointed out the bikes and left before we could ask any questions. Annoyed, we left moments later. He ignored us then, too, although we were still the shop's only customers. Shabby. Shameful. We went elsewhere, (Norm's), got excellent service, and spent over $1,000 on our new bikes. FYI, Andy's is closed in winter, so good luck on getting your bike serviced there if you have any need for such. read more

Stopped in while visiting a nephew in Keene whose bike needed a repair. Not only did he complete the repair, he gave the bike a once-over, tweaking here and there and lubing everything. He was hilarious and fun to talk with while he worked. Total price tag, fifteen bucks. We were stunned and very happy. While we were there a customer who had purchased a high-end bike there had just had a whisker with a car and he brought the bike in to be checked out. We saw him treated very well also. We were so glad we went there! read more

Horrible. Absolutely Horrible service. The owner (the old guy) is rude, abrasive and dosn't encourage conversation. He also ranted about online buyers who don't shop local. He talked about fitting my wife for a bike when she was ready to buy. This was my wife's second time in the store and talked with him both times. He even remembered her from the first time. (she was on crutches at the time, is I'm sure that sticks out). He didn't take that as a clue we wanted to buy. Of course the bike he wanted us to buy was not in stock. Rater then showing us something similar from the magnitude of bikes in store, he left us standing there. My wife and I are very much buy local even if it coast more type. I see no way I'd ever give them business. My message to the owner would be that just because we don't buy from you, it doesn't mean we didn't buy local. Again absolutely the worse sals person ever, rude, abrasive and did offer products. I'd give 0 stars if it was an option. read more

I have been meaning to put a review in for sometime now. This old man that some have given bad reviews on, was amazing to me and my daughter. Another bike shop in Keene, really screwed me over and ironically (or not), is supposedly out of business today. He was very helpful to me after my ordeal and charged me close to nothing for fixing something that wasn't fixed correctly by the other business. He also went above and beyond and did a few other adjustments, without charging us. I really liked him and the store and will go back - and we live 40+ miles away. read more

The owner of the shop has always been a curmudgeon. Today, he finally lost my business. I went in for a replacement Bicycle 3 speed Twist Grip. His price was about $3 higher than Amazon. I explain that to him and ask if he match the price. He threw the piece on the counter and walked away from me. No thank you for your business, no comment, he just shut down and walked out the door. Very ugly retail experience in today's world. I understand that he's been there for a long time and is probably ready to retire. He probably should retire sooner instead of later. read more

While for a while we were happy w/ the crew here for accessories and minor repairs/installs, but my wife just had her 3rd flat in a month after having it repaired here. She asked them if there was any wheel or spoke problem to correct and was told: "No, you've just had bad luck." Time to move on to another Keene bike shop. read more

Dropped my bike off today for a tune-up, the first in several years. Not sure if was Andy himself or someone else behind the counter, but he couldn't have been more helpful. This place has an outstanding selection of bikes if you're in the market for a new one, and also a great selection of accessories if that's what you're looking for. I'm glad I found this place. Parking is also very convenient, right in front of the store. read more

Tremendous bike shop, and the staff is wonderful and knowledgeable. We got top notch service and top notch prices. Our overall experience was wonderful and my girls and I look forward to ridding New England this summer. Thanks again Bruce and staff! read more

My boyfriend and I purchased two bicycles here last spring, a Specialized Hardrock and a GT Agressor. Bruce was very helpful and took the time to make sure of what each of us were looking for, what our price ranges were, and made sure that we test rode each one that struck our fancy. Not a huge selection (there's actually a whole second floor) but just enough. The younger guy that works there also assisted with advice about nearby trails to check out. Both of them insisted that we utilize the free air available there whenever we needed it. It may be helpful to mention that Bruce is somewhat of an "ol' Yankee" type, and will give you hell like a grandfather would. Take no mind, it's just his humor. Both bikes we chose were on sale, and he assured us that they were simply previous models and still really nice bikes. The second day I had my bike, I sliced my tire on some glass. Went in to Andy's and he fixed it up, free of charge. It's been a year now, and those bikes have been through some rough trails. Still tough, good-looking bikes. Can't wait to head to Andy's again for some new toys and a nice chat. read more

Rude and condescending. I was delighted to give his competitor my money. Don't bother.

Condescending owner who thinks he knows everything. Experienced biker here and was treated like a three year old. Selection wasn't that great and they were not helpful at all. I will never do business here and I will never recommend this store. read more

This is where the efficient shoppers would be well suited. The prices are low. If you are an experienced biker, and know exactly what you want before you walk in the door, this is for you. The price reflects efficiency in the transaction without 20 minutes of discussion on what it is you exactly need or want. They are fair in their costs and quick in their effort. I've only bought parts and tools there. Norm's offers fuller service, but their prices are slightly higher. read more

visit 1. attentive service and courteous. was shopping for 2 bikes and took them for a test ride. Wasnt completely sure so left without purchasing. Did some research online and even read the reviews. I thought well that was not my experience. Visit 2. went back to test ride a couple more with 100% intentions to purchase 2 bikes that day. We were almost completely ignored this time as Bruce remembered us from a couple days before so he stated. He stated that we did not need to test any other bikes that we know what we are looking for. Needless to say we left and went to Norm's Ski and bike shop ready to buy what we wanted even if it was hundreds more. The associates were pleasant, helpful and informative without pressure or rudeness. They did not have what we wanted due to heavy sales so we did not purchase. For the heck of it we went to Dick's sporting goods to see what they offered. We found 2 bikes to our liking and they got our business. As far as the service at Dicks, it was exceptional and just plain WoW!! read more