Great selection, excellent customer service and I got my cycling shoes for a steal in the clearance…read moresection!

Inventory was low when intially made purchase because was before the rebrand to Trek, but same…read moreshop. The staff was knowlegable and courteous. Even installed my accesories on the bike and encoraged me to complete test ride plus did inspection post. Highly recommend this bussiness as long as staff did not change since we made purchase a few years ago.

Small shop with individual attention, I went here because they had used bikes and of course ended…read moreup buying a new one and a bunch of gear. Big plus for this shop- if you buy a kid's bike and want to trade up they will give you 1/2 price of old bike( trade in)towards new bike. A customer there before me(ungainly out of shape guy, 50" waistband and blue tooth) occupied the full attention of the young gearhead clerk, to the extent that we languished about 10 minutes and showed ourselves around in the cramped space. Finally a tall big guy (five kids he said) who may be the owner found his way out of the repair section of the shop and was quite solicitous (had kids pick out helmets and fitted them), though he continued to interrupt himself and wait on other customers and answer questions, whilst bluetooth guy- who bought nothing after his 45 minute discussion but must have been a big fish- got 1 on 1 time the entire visit. We were direct and to the point, and the only people making a purchase that day as far as I saw, but again there were many interruptions and I got the feeling that our business- buying a $300 kids' bike- was not as thrilling as talking bike shop with various aging males. The end result is that I spent 50 minutes in the shop where I could have spent 15, and wanted my time back. I politely advised the owner of this discrepancy in service (when he reappeared after the third interruption from the back) and he was kind enough to throw in the kickstand, water bottle cage and water bottle, and profusely apologized. He may possibly have ADD, which would explain some of it, but his behavior was echoed by the junior clerk who did the exact same thing when we were passed off to him at various points. I guess part of my ire stems from years of being treated (what I feel is) as a second class citizen or being patronized in certain more male-dominated environments such as auto repair shops. I am sister of 4 brothers, the happy mother of 5 sons and have worked in all-male settings, so I have absolutely no problem with guys and get along well with them. I myself have had jobs in a service/retail setting in the past and would never treat say, a senior customer differently than a youngster other than perhaps adjusting my pitch/volume or language to be appropriate to what they expect. I just wish more/most clerks in such settings would act as if middle-aged women were real people who are worthwhile spending time on, too. I would attribute this service defect to poor parenting, but it could be modified by training on the part of shop owners.

I am pretty fussy when it comes to the work done on my bikes but I have to say that I was…read morepleasantly surprised when I had my cyclocross bike worked on by the mechanics at Alternative Bike Shop. A friend referred me to them and I wasn't sure how they would do, being a smaller shop. But I was greeted by Vinny who walked through my list of repairs and told me it would be ready later in the week, which it was. He even called to let me know it was ready. I had a lot of work done but the price was as reasonable as I've seen. He could have skimped on a couple of things but they returned the bike having done an A+ job and the bike works almost as good as new. These guys are very friendly and really seek to understand your needs.

After the demise of our 12 year-old Subaru and getting a Honda CRV, we needed roof racks for the…read morenew vehicle. We decided on REI because of both, the good service, available items, and quick ordering. And as well, they installed the roof racks. Gene, the main installer, did an absolutely wonderful job. One part of our order came damaged and the store was able to trade it for a stock part at no cost and without endangering the time pressure we had to get it put on the car due to an upcoming trip. Flawless service and we left happy.

I use REI wherever I can find it from coast to coast. My go to is Scottsdale AZ but Bedford,…read moreAlbuquerque and Santa Monica are fantastic stores though Santa Monica is closed, I think. Their service and product offerings are consistent and high quality. I hope they survive as their price point is right on.

Twisted cycles has been my go to shop for Harleys since 2014. Brian is a great guy who knows what…read morehe's doing. Twisted is the only place I will take my motorcycles. Great service for a good price. Highly recommended!

Solid guys, solid work, and solid value.... ive bought a couple thousand dollars worth of parts…read morefrom Twisted because they were a) willing to order things others werent b) were priced better than most Highly recommend!

This is a great shop, very impressive. With EMS gone now we have fewer choices when looking for…read moreoutdoor wear. I really liked what they had for men's and women's outdoor clothing. Interestingly enough, they also carry a decent selection of used gear: backpacks/sleeping bags, etc.. Great experience in this wonderful shop.

Some friends and I went tubing down the river and it was incredible! Our transporter, Lucas, was…read moresuper helpful!

I do not recommend any "Moose Tours" with Lucie. We drove 3 hours to meet her and she was an hour…read morelate to the meeting point(no cell service to contact her), completely unprepared for us as she "pulled the wrong file" "what did I tell you we were doing" We basically drove up and down route 26 for 6 hours looking for moose on the side of the highway. She stopped to asked the locals where to find moose and spoke endlessly about the types of trees in NH. No moose were spotted at all even after a desperate mosquito infested walk through the woods (yes, we had bug spray but it didn't make a difference). We were told "plan B" was to drive up and down the same highway at midnight to see if the moose were out. This was a surprise for my husbands birthday, It was a surprise for both of us! This was a complete waste of time and money.

What a great experience we had and most of all a beautiful day with a great guide! I booked a one…read moreday trip kayaking for Lisa and I and it couldn't have went any better. Lucy met us in the morning and we went straight to the river. It was such a gorgeous and enjoyable ride and she was so pleasant and relaxed the whole way through. She gave us some simple tips on kayaking and also some nice information on some of the wildlife and history of the area. When we reached Lake Ossipee the wind was very strong which made the lake very choppy and her lead was so assuring in the challenge that lay ahead of us - she was awesome and we made it to the other side of the lake without any issues whatsoever. I would highly recommend Lucy if you want to experience a great day outdoors in the White Mountains