I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

If you're in southern New Hampshire and need a bike shop this is the one to go to. The places in…read moreConcord are uptight gatekeepers who won't have time for anyone spending less than 2k. The guys I met at The Wheel House however, were total champs. Very kind, chill and hospitable. I was only in for some minor maintenance, but they treated me very well. They seem to have an extensive Downhill Trail network right behind the shop too. Check this shop out.

The Wheel House has been so helpful and welcoming, I truly could not say enough good things. I…read moretrust them with all of my bikes, and the team works hard to help customers as much as possible. They were quick and transparent with all of my bikes, and I will be going here for the rest of my life. Love their trails too!!

Probably the best bicycle technician who has serviced my bikes. Recently I needed a new spoke…read more After installing the spoke he trued the wheel. That wheel had been bent, and a different tech wasn't able to true the wheel. Col cycling had no problem truing the wheel.

Recently purchased a bike on line. I had some issues with the assembly. Found Col Cycle in Yelp and…read morestopped in shop. I was assisted immediately and my bike's assembly was completed. Great experience and much appreciated

These guys are Awesome!! We showed up 90 minutes prior to closing in desperate need for help with a…read morebrake problem on a TT bike, which needed to be fixed prior to stage 3 of the KSR the next morning. The mechanic (didn't get his name) was able to fix the campagnolo issue in time and saved the day! Highly recommend!!

Not good! I called Alpine Bike Works on Friday June 12th. I was told they had one Santa Cruz…read moreMegatower CS X-large bike in stock; however, it was still in the box. I stated that I would be stopping by on the morning of Sunday the 14th to check it out and purchase it. I was told the bike would be ready and waiting for me. I arrived at the shop on Sunday 11am only to discover the bike had not been pulled, unboxed and assembled yet--a process that takes between an hour to an hour and a half. I had just driven 96mi/2 hours to get there only to learn they failed to follow through with having the bike ready & waiting. As I left the shop, the Owner stopped me outside stating that he wanted to "help me". I asked him what exactly he meant by that, to which he responded "I'll have the bike built for you right now." Now, I'm thinking to myself this guy didn't have time to get it right prior to my arrival; yet, suddenly has found the time--My Time--to get it right after my arrival? Really? That's how it's done? I told the Owner I don't do business like this. No reputable business does. Since when did it become acceptable to presume upon a potential customers time? My plans for the day did not include waiting 1 1/2 hours for a bike build. This guy didn't even offer to buy me a cup of coffee while I waited. Furthermore, what prevented them from calling me ahead of time to inform me the bike wouldn't be ready & waiting? They had a day and a half! Also, I couldn't help but wonder as I drove home, if the Owner lost sight of the fact that as a paying customer, I was there to Help him and not the other way around. He needed to sell the bike; I don't need to buy. Lastly, if they can't be counted upon to assemble a bike when they said they would, or at least make a simple heads-up courtesy phone call, then what is there to make me think they can follow through with anything else? I can only imagine the headaches were there to be a warranty issue or a simple return. Not Good! Scott M. Colchester, Vt.

We bought snowboard boots there about a month ago, and that experience was great. But what really…read moreset them apart was the service a month later to see if the boots could be refitted after some discomfort with their use. Randy took the time to really evaluate the needs of my daughter, the rider. He explained various reasons why her foot shape may cause pain and worked to expand the boots in certain spots. He took a lot of time to make sure the fit was just right. In this day and age of home delivery and service through bots, it was so nice to experience a company that stands behind their product, even after the sale. Highly recommend!

Once again, they batted it out of the ballpark…read more We came in with the family in tow to look at ski boots. Everything I said in my previous report is still valid. Except this time we had three members of the family bought boots. Every aspect of our experience was top notch. Max, the boot fitter, is an expert. As well as a personable individual. As well as a good salesman. The store is an emporium of anything related to skiing, boarding and cycling. They carry a huge selection of clothing and accessories too. Impressive place. Minutes away from the Skyeship Gondola. And hands down, about the best I've seen.

Awesome bike shop! The guys know their stuff! Helped me and my son with his Giant Reign 2. Great…read moreprices and very knowledgeable. Walked out leaving my sons bike for repairs and loaded a new Kona for myself! Love the bike! Strongly recommend this shop for any type of biker! A+

Purchased a bike online and it needed assembling. Kyle did a great job quickly, and has reasonable…read moreprices. Highly recommend.

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Do not make the costly mistake of trusting the boot fitters of this store…read more Highly unethical store. Bootfitter here assessed my feet and convinced me to buy demo boots that I learned were too big and too high a flex for my level. As a result of these ill fitting boots I experienced a tremendous amount of pain, wasted hours trying to fix, and wasted hundreds of dollars and more considering the cost of skiing and ski trips. These boots also put me at a much more increased risk of injury.' After getting custom orthotics, and visiting a 2nd boot fitter, who said the boots are too big to be fixable, I returned to the boot pro (2 hours a way) drove two hours to go back to The Boot Pro. Boot pro confirmed the boots were infact way too big, provided a refund for the boots, without any apology or acknowledgement of the impact of their error. They even tried to upsell me some leftover boots. When I emailed the owner his response was that boot fitting is a complimentary service and implied he would not refund my money if I did not take down my negative google review. Showed no concern or apology. I've heard ill fitting boots are a common occurrence at this store and that the nearby totem store does a much better job.

Okemo got rid of the summit bike trails and turned them into hiking trails. The lift that does…read moreoperate in the summer for bike haul (A quad) runs slower than it does in the winter. So, you can only do extremely short trails and the lift runs extra slow. This bike park is no longer worth visiting.

Very mediocre compared to other bike parks in the area. The staff were nice enough and helpful…read more The trails just don't seem to be well designed, or fun for that matter. There are no real gravity trails that I observed. I think it is probably very nice for family riding, so if that is what you are looking for I would give it a try. No comparison to Killington where they have invested in real jump trails and skills parks.

Took my E-bike in for a quick check- up after I had purchased it (used) through a mutual friend of…read moremine. JT was great to work with. A true professional. Expert knowledge of the bike, the product line and he knew the pros and cons with the bike with his experiences dealing with them. Grateful to have him in our area with his business. Support local business like this one

The owner JT is amazing. If you are looking for experience, quality bike repair this is your go to…read moreshop. I own an e fat bike that took a nasty spill. I severed the control cable, and the bike was not rideable. I ordered replacement part from the bike manufacturer. Of course, due to covid, it took several months to receive. When I did receive the part, I dropped it off to JT and a few days later I got the call I was waiting for. " Your bike is ready". Rutland is lucky to have a bike repair shop of this caliber. P.S., I am a clean/neat freak. This shop is spotless. Thanks again JT. I cherish my bike time.