They did a really good job. Very efficient and was available only 2 hours after calling the…read moreoffice. Explained the procedure of fixing my water heater. Thanks O'Brien Heating and Cooling.

I'm really sad to put this because the first time I ever called used Dave's Heating and Cooling…read morethey were very prompt, great, and informative. But this last time was anything but that. We were concerned about our furnace in a new house. Granted we are an all electric and we did not know much about how it worked, other than the fact our electric bill practically tripled, so we wanted to rule out anything that could be causing problems. I had replaced both elements on my water heater, checked the amperage on my panel, furnace, and water heater to not find anything to cause alarm before the service call date. However upon arrival after driving my kids to school the day of the service ca I caught the tail end of the technician basically telling my wife 'either find a new number to be comfortable with, or purchase a heat pump or a new furnace.' I did electrical work when I was younger and could never imagine speaking to a customer this way. I understand that the winter had been rough and you didn't want to be out in it but as a customer I was requesting service, paying for said service and answers. Not for my wife or I to spoken to disrespectfully the way we were. Also the comment of 'your bill is what it is.' I'm sorry but sounds to me like customer service and speaking with tact was not something that was taught. I do not care how skilled or knowledgeable someone is, if you are just rude and disrespectful there is no reason or excuse for that. Maybe others will have better luck, but as for me I will pay the service bill I will be getting charged, which I'm essentially paying for someone to treat me like an idiot and tell me to spend more money to 'possibly' save money in the long run, but will definitely not be calling this business again.

From the owner: Specialties Residential and Light Commercial Heating and Air…read moreConditioning Sales, Service and Installation, Sheet Metal Fabrication, Locally-Owned-and-Operated Products Furnaces, Humidifiers, Boilers, Air Conditioners Services Heating And Cooling Repairs, Furnace Repair and Installation, Open 24-Hours Everyday Brands Rheem, Carrier, Thermo Pride Locations Notes 1 Block off the Square

Tried to charge me $600 for a heating element replacement. Shouldn't be over $200. Had one changed…read morethe previous year by waynetown location and it was $150 all together. After he said 600 I called their office and asked how much they charge for that while the guy was still at my house, they said 250(which is still not a great price) it's a $30 part and takes 30-60mins to do. I've used this place 3-4 times, never will again

From the owner: Edwards Royal Comfort Heating, Air & Plumbing is the trusted name for residential HVAC and plumbing…read moreservices in Greencastle and throughout Putnam County. Whether you're dealing with a broken furnace, need a quick AC repair, or want to upgrade your home's plumbing, our skilled technicians are here to help. We specialize in efficient heating and cooling systems, water heater installation, drain cleaning, and seasonal maintenance to keep your home comfortable and problem-free. From smart thermostat setups to emergency plumbing services, we're committed to dependable work and honest solutions. Located in Greencastle, we proudly serve homeowners in Cloverdale, Bainbridge, and nearby communities with service you can count on.

Bill Clontz'Heating and Cooling came out on a regular service call The bill says "fill loop" w…read morewater and added 2.5# refrigerant. He charged me $470 and said I needed a new furnace. My geothermal system is about 15 years old. I had all my ducts & dryer vent cleaned a month later. The Duct Cleaning company cleaned the dirt and dust from the Geothermal Unit. It had a lot of accumulated dust and dirt that should have been removed on the service call above. The Duct Cleaning Company told me the Geothermal pump had a bad water leak and was growing mold. (I was not informed of that by the HVAC company above.). He also noticed the Geothermal system was vibrating. He checked the fuse. The fuse had a bent prong which was making the system vibrate and shut off irregularly. He said this a common practice for some furnace companies to sell new furnaces.

This guy is the best. Came out cleaned up mess that previous h/c company left. Very professional…read morejust a great guy, I would recommend him to anyone. Thank you Bill and Linda !

HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more