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    HCI Heating & Cooling

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - HCI Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    4 years ago

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    Chapman Heating, Air Conditioning & Plumbing

    Chapman Heating, Air Conditioning & Plumbing

    3.8
    (54 reviews)

    With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

    My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

    Speedtown Comfort Heating & Cooling

    Speedtown Comfort Heating & Cooling

    3.0
    (2 reviews)

    3 years ago if you would've asked for my review, it would've been a raving one. Jerry went above…read moreand beyond to make sure we were taken care of. Over the years that has changed and the customer service has gone down hill. Multiple calls left unanswered over the last year. Those calls were about two things: getting on their schedule for regular maintenance and to follow up about the option they presented to better cool our upstairs. I did manage to get ONE call back recently and spoke with the son who assured me that Jerry would call me back and get me on the calendar for the following week for a regular service visit. No call back. It's "funny" to me how they always managed to find time to call me back when they were about to get paid for the brand new HVAC they were installing in our home. The same courtesy should be given when calls are made to them after the initial job is done. Both Jerry and his son dropped hints multiple times that there isn't enough time to get everything done and there's not enough good people out there to hire to keep up with the business. While I get that completely, the customer shouldn't be the one to suffer. You should always find time to call the customers back. I am the first to promote and refer the companies that treat us well and take care of us. 3 years ago I was doing that with Speedtown. It appears as though I made a mistake and this is not the same company now that it once was.

    Two of the hardest things to find are an honest car repair shop and HVAC company that won't…read morerecommend more work than you need just because you don't know better. Jerry and the team at Speedtown Comfort are as good as it gets when it comes to HVAC work and customer service. Jerry has helped me with multiple AC issues at our old house and I always felt like I was getting honest options and a fair price. Jerry discovered the problem with our 20+ year-old AC unit and fixed it rather than telling me we needed to replace it. We recently moved and Jerry just came out to help solve some airflow issues at our new house. Even when we ran into issues with the furnace at our new house that were caused by improper furnace installation (by a company that will not be named), Jerry went above and beyond to help solve the problem for us. I'd highly recommend that you give Jerry and his team at Speedtown Comfort a call if you run into any HVAC issues. They'll give you honest options that will work best for you, not just pad their bottom lines.

    A New Phase Heating and Cooling

    A New Phase Heating and Cooling

    3.7
    (44 reviews)

    Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

    Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690

    HCI Heating & Cooling - hvac - Updated June 2026

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