I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

My A/C stopped working, the fan outside wasn't turning, and nothing was cooling inside. I sent a…read morerequest and they came out same day, in the time frame they gave me, and figured out what was wrong. Explained what needed to be done, gave me an estimate to make sure I was okay with it, and got my house starting to cool within the hour! Rob was so knowledgeable and kind, too!

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

3 years ago if you would've asked for my review, it would've been a raving one. Jerry went above…read moreand beyond to make sure we were taken care of. Over the years that has changed and the customer service has gone down hill. Multiple calls left unanswered over the last year. Those calls were about two things: getting on their schedule for regular maintenance and to follow up about the option they presented to better cool our upstairs. I did manage to get ONE call back recently and spoke with the son who assured me that Jerry would call me back and get me on the calendar for the following week for a regular service visit. No call back. It's "funny" to me how they always managed to find time to call me back when they were about to get paid for the brand new HVAC they were installing in our home. The same courtesy should be given when calls are made to them after the initial job is done. Both Jerry and his son dropped hints multiple times that there isn't enough time to get everything done and there's not enough good people out there to hire to keep up with the business. While I get that completely, the customer shouldn't be the one to suffer. You should always find time to call the customers back. I am the first to promote and refer the companies that treat us well and take care of us. 3 years ago I was doing that with Speedtown. It appears as though I made a mistake and this is not the same company now that it once was.

Two of the hardest things to find are an honest car repair shop and HVAC company that won't…read morerecommend more work than you need just because you don't know better. Jerry and the team at Speedtown Comfort are as good as it gets when it comes to HVAC work and customer service. Jerry has helped me with multiple AC issues at our old house and I always felt like I was getting honest options and a fair price. Jerry discovered the problem with our 20+ year-old AC unit and fixed it rather than telling me we needed to replace it. We recently moved and Jerry just came out to help solve some airflow issues at our new house. Even when we ran into issues with the furnace at our new house that were caused by improper furnace installation (by a company that will not be named), Jerry went above and beyond to help solve the problem for us. I'd highly recommend that you give Jerry and his team at Speedtown Comfort a call if you run into any HVAC issues. They'll give you honest options that will work best for you, not just pad their bottom lines.

Overall good experience we had with Technician Jonah Crawford from Bassett Services…read more He was knowledgeable and explained What he was doing to maintain the furnace in good working condition. He also cleaned up after the job and respected our clean home by wearing the shoe covers. Herb and Fran

Since my last review, this company has been unresponsive and difficult to reach as they send me,…read more"no reply" emails. Therefore, I can't communicate with them. However, I signed up for their maintenance service and they have no problem billing me and texting me for that! I'm discontinuing their service as they haven't answered my questions since May.

Very responsive. Their service tech, Nikita, is very knowledge and was very clear in explaining the…read moresituation and our options. Definitely recommend.

This company will sell you a yearly maintenance plan, and then when you schedule a yearly…read moremaintenance visit, weeks in advance, they will then ( literally every time) cancel your appointment sometimes just hours before. DO NOT AGREE TO A SERVICE PLAN, THEY WILL TAKE YOUR MONEY and then will attempt to not fulfill their obligation.

Would give them six stars if I could. Family owned business that actually acted like they wanted…read moreour return business. We had a quote from another well known company that tried to talk us into $10k with of unnecessary repairs. Economy only fixed what was broken and had it done within 24 hours for a fraction of the cost.

The guys at Economy are excellent! Replaced my heating and air system and I love it! Very…read moreprofessional and thorough, answering all the questions I had. They really do treat you like family!

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690