I called at nearly 7:00 pm Friday night of Labor Day weekend…read moreMy call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes He arrived in 30 minutes He diagnosed the problem and fixed it He was professional, capable and friendly I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC I am a fan of this company and Bryant This will be my company for such needs in the future.

I had my new ac/heat pump put in in May, 2020. It is still under warranty and I have had an…read moreongoing service contract with this company even before I had my unit installed. In the past two years I have been "solicited" by every maintenance person to purchase some "expensive" part or unit or service that I do not need. In addition, I sought a second opinion on my heater, and I was informed that I had only 2 screws holding my front unit to the heater left, and there was a part in my heat pump that is ready to burn out. It was a mother board or something like that. I told this to Summers, and no one called me back to talk about the part that was burnt out. Mind you, I have a 10 year warranty. After speaking with CJ, someone came out asap and replaced the mother board, put in the screws and gave me a free year service contract. Now, I also ended up having a whole water filtration system put in. It is time to replace the filter. I called CJ and he had Brady call me. Brady called and told me which filters to get and I asked him to walk me through it. Brady said, why I don't come out and do it for you. I also stated there was a part that was supposed to be replaced in my heat pump that was never completed because they forgot about it. Brady checked it out and "I" told him it was under warranty still. I text him that I got the filters, nothing for 5 days, I text him again, Did you get this, He answers to me "I just saw this, I'm sorry, I can see about tomorrow, I'll have to check my schedule, what is your address again". I told him in a text. He further stated in a text "We won't be able to get out today but I can get u on the scheduled for a day that works for you. We do have a minimum charge of $136.00. But from there, we can show you how to do it and you won't have to pay us again. I send back the next day, Does that include the part for the heater that was never done, CJ knows about this. That was this past Tuesday and it is Sunday, May 10th and no answer back. After this service contract is over and after I contact the office of the CEO, I am THROUGH with this company!!

Everyone hates HVAC issues but if you are in need of repair or replacement these are the people to…read morecall! They are knowledgeable, honest, fair and on time! I needed a replacement and they removed the old system and installed the new system and completely cleaned up behind them in 6 hours. Also explained everything about the unit and what should or shouldn't happen! You

I bought a Nordine 80% 70KBTU Furnace & a 2-ton AC & coil on 10/1/25. Every time the furnace…read moreswitched on, the enducer motor made a noticeable clicking noise as it drew in air through the roof jack. I was worried that the bearings were bad, so after 3.5 months of listening to it, I called to ask about possibly having bad bearings. Kirby sent out an employee to check it out. They replaced the enducer motor part, and it continued making the same noise. They replaced that one, and the noise continued. Robert Kirby came out and listened, and thought it might be the roof jack causing some air obstruction, so they replaced the roof jack. That made no difference. They wanted to charge me around $395 and I talked them down to the price back in October of around $345. This was before it was installed. To make a long story short, the enducer was replaced at least 2 times. There was no change in the noise. Over 3.5 months, they'd made 5-7 trips out to figure out the problem. Robert came out twice, one day with Steve, the rep from their supplier R.E. Mitchel Co., and they took the motor part apart and looked at it. Robert told me that Steve said that was the motor Nordine used in all sizes of their furnaces, and there was nothing they would do about it. I'd brought up possibly insulating it during the meeting. Robert knew what to use. They sent out an employee to insulate it, and it cut the noise in half. I wish they had a deeper understanding of the Nordine furnace up front. That's why I gave them 4 stars. They tried to figure it out and fix it. I would not have bought it had I known. The flange on the new roof jack leaves an inch of space with the slope of the roof. The gap has been stuffed full of silicone and will probably draw attention during an inspection when I sell the mobile home. I'm unsure if the motor bearings are being strained and will eventually give out. I've ended up spending 3.5 months with this problem on my mind. I have a furnace that has a defective or strained enducer motor. I appreciate that Robert promised me a free '26 fall inspection and '27 spring inspection to check on the motor. Although I wish we didn't have to worry about it. I was billed for the roof jack even though it was not the source of the problem. I told Eileen I'd split the cost with them. Her compromise has me paying $50 more than my half. I'm dissatisfied with that, as it was installed as a result of their misdiagnosis in the first place. Kirby Heating & Air was recommended to me by a friend who has retired from owning a commercial heating/air company. Kirby is a good company with a very qualified staff. I'm not happy with how my furnace purchase finally turned out, but I am grateful for the effort they made trying to make it right. Use Kirby Heating, but do not buy a Nordine product.

Nicely surprised at the professionalism, of the team. Which i learned ( 1) was the owner and his…read moremutli year tech, they got started and all through the process I felt informed and in good hands, not knowing how wide there service spectrum was I was able to get my dryer vent cleaned and my a/c cleaned and checked man it was nice to feel caught up on that house to do list. thanks guys Greg B imperial mo

Wonderful! Professional, quick and reasonably priced. They came out and gave me a free estimate on…read morea water heater replacement. I called them about two weeks later to schedule the actual installation and they were able to come out that very day. I dealt with two different employees (Dwayne and Josh) who were both extremely polite and helpful. Josh did the actual installation and went above and beyond to make sure everything was set up correctly. I would have paid more for the service considering everything he did, but he charged me exactly what Dwayne quoted, which surprised me. Very happy and we'll be repeat customers should we have any more plumbing needs in the future.

The service and service personnel were top notch, experienced, and gave us a great price, very…read moresatisfied, and don't have to worry about my basement for a long time!

Overall good experience we had with Technician Jonah Crawford from Bassett Services…read more He was knowledgeable and explained What he was doing to maintain the furnace in good working condition. He also cleaned up after the job and respected our clean home by wearing the shoe covers. Herb and Fran

Since my last review, this company has been unresponsive and difficult to reach as they send me,…read more"no reply" emails. Therefore, I can't communicate with them. However, I signed up for their maintenance service and they have no problem billing me and texting me for that! I'm discontinuing their service as they haven't answered my questions since May.

HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.