I called Andy's for a minor repair and a salt cell clean. They immediately sent Kyle out to give me an estimate. 5 days after the estimator came out, I had to call the company to get the price - estimator hadn't called. The company had him get in touch me with the price which was reasonable, but he quickly added it would be 3 to 5 weeks out. It was April 27th, so no worries. I asked him to put us on the schedule and then for a quote to see if they did stain removal on vinyl liners. Again, no estimate, so I called the company and Kyle emailed back, we don't do that. I asked if we on the still on the schedule and he said yes for Thursday or Friday of the week of May 14th. We haven't heard or seen their people yet. Extremely frustrating company to deal with! read more

I was a pool maintenance customer for many years. but within the last few months,, service has been awful. Andys is fine with the weekly pool maintenance, but when things go wrong ... they are unorganized, seem to have staffing issues, and lack accountability. I literally had to call or text them every day for over a month to ask when my repair would be done. They only finally did the repair when a VIP friend called the owner. They don't care about customers and after all of this sent me an astronomical bill. Bye Andy's. read more

The service is terrible. They are dishonest. More to follow but I've spent over two thousand dollars to repair the damage and negligence from their work. It will cost me even more over time. They charged me to clean filters that needed replacing. They charged me for pump service on a pump that needed replacing. I switched to Pool Pals and all my problems were resolved. Do not do any business with Andy's Pool read more

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I have been with them for maybe a year. They are slow with repairs, not very good about following up. My Polaris was broken for almost 7 months. They do not vacuum the pool every service visit even though they are supposed to and they let algae grow in my pool and allowed my pump to break even though the tech is out there EVERY week. The technicians tossed chemicals into my pool and stained my pool floors. Now Richard will be meeting me on Monday to see how he will remedy this so I will keep you updated. Fingers crossed read more

This might be the worst pool company we have ever used. This was their last opportunity. We told them on Wednesday were we're having a party on Saturday. We expect our pool to always be clean and usable since we pay them for that! What a joke! But we gave them a heads up anyway. Pool is green and gross. Saturday comes. They said it was unsafe to swim because filter needs to be replaced and other guy does that. Are you kidding me. So on top of everything, we started heating the pool on Wednesday so it would be perfect for our kids! read more

We have used them for more than a year for regular weekly service. They do a good job at that, but I would not recommend them for equipment repair services. We have not had a working pool heater for seven weeks now, after multiple visits and repairs. I have spent a lot of money on new parts and have been assured many times by their techs that, "it will work fine this time." But each time, it doesn't. And then they do not get in a hurry to come out and fix their mistakes - it's always, "we will put you on the schedule to come out and take a look," which basically means we'll see you sometime in the next couple of weeks. I'm going to have another company come out and just install a new heater - because I really am not confident Andy's techs could do that the right way based on our experience with them. read more

What a great local business ! If you are looking for an install, or service call Andy's ! They really work to get the job done right ! No need to look anywhere else, these are the ones to call. read more

Andy's Pool Service is fantastic. Richard the owner is a stand up guy. Would highly recommend their service for all your pool needs. Rest assured, you'll be in great hands. Treats my pool like it's their own. read more

I've used Andy's for more than 10 years, and they were tremendously helpful in working the kinks out of my new pool. For most of that time, they were very responsive. Out in a couple days; same week at worst. But over the last year or so, their response times have become longer and longer. As long as three weeks. They won't give you a specific day when they are coming out -- "we'll try to get somebody out there next week" -- which doesn't happen. Average visit time is down to 20 minutes to half hour -- often addressing the symptoms, but not the cause. Have found myself fixing the same problems over and over. Seems pretty obvious that they give priority to weekly maintenance customers -- with people like me, who maintain their own pools, fit in as they can. So, with regret, have had to move on to a new company. read more

I have been a satisfied customer of Andy's for over 15 years. Dwayne is always available if I have a "big" question, Ann is a great account exec and Lee shows up every week, on time, does his job with a wave and big smile, then is on his way. I recommend Andy's highly: Outstanding folks, great service and fair price. read more

Andys pool service purchased my original service and continued weekly servicing of my pool for approximately two years now. My son was swimming in the pool when he noticed things were in the water he had never seen. At that point there was a greenish tint to the water. I called Andys and explained the situation. Each week I get test results saying all chemicals are perfect. I questioned this and requested someone from the company other than the weekly service person come test the water which they agreed. I called again a couple days later. They said someone would be there that day. I asked who and they said the same person. NOT happy as I specifically asked for another person. I collected a sample from my pool and took it to Atlas to test the water. It turned out the water had almost no chlorine or salt. Also other chemicals were way off and pool was growing algae. I called Andys and terminated the service. I contacted another service company that came and corrected everything. He also discovered dirty filters as well and many neglected items that should have had attention. Very frustrating! My suggestion is have your water tested independently and double check their work. read more

Andy's does a FANTASTIC job. Admittedly we have a difficult pool that is hard to keep clean. Since Andy's has taken over there has no been a day the pool wasn't sparkling. Their customer service is great. We had a small leak in one of the pumps and they had someone out there to take care of it within 30 mins with a follow up visit the next morning to replace the part. Lauren is our account rep and she is awesome. read more

Andy's has serviced our pool for years. I tried the one man shops in the past, but really prefer the service levels and the attention to detail Andy's offers. There's more to keeping a pool in tip top shape then just having someone clean it. Great service and I highly recommend. I used 3 different companies before I found Andy's. Save yourself the time and the headache and call them 1st. Great Service and I second the other reviewer's note - Ann Hodges is amazing and so is Jule. read more

As someone else noted, if you are not their weekly customer, they don't really want to work on your pool. It's getting with the pool services like these guys that unless you sign up for a year of weekly pool servicing they have no interest in assisting you. I guess the pool business is the place to be now that everyone refuses doing any repairs now except for their weekly customers. At least they were up front about it. read more

Review Tops for responsiveness and satisfying the customer. Big enough to handle all problems. Small enough to have that"family feeling" with customers. Ann Hodges is great. read more

Very disappointed in this company. I hired them to maintain my pool last spring and they did a decent job. This week I called to tell them that I'm ready to close down my pool for the year and my account rep Lauren told me that was no problem and that someone would be at my house the following Monday or Tuesday to shut down my pool. This afternoon one of the companies managers called me and tried to twist my arm into keeping my pool open for the year and keeping them on to service it. When I explained that I wasn't going to continue to pay $250 a month to maintain a pool in cold weather he flat out told me they don't close pools down and that they would no longer be my pool maintenance company if I decided to close my pool. What kind of company does this? I'm stunned that I'm even writing this post other than to warn others about doing business with with this company. Bottom line is if you want a mediocre and very expensive company that forces you to keep you pool open in cold weather go with Andy's Pool Service otherwise please choose someone else. read more

Andy's Pool Service is very dependable and professional. They handle all of our pool needs, and are always available to help us out with any issues. They have changed out pool lights and done repairs for us. I would highly recommend them. read more

I have used Andy's for many years. They are quick to respond and really know their stuff. I highly recommended them.

There are plenty of pool services around ,but not many you can ALWAYS count on to go the extra mile, to have the expertise to provide all the services (and parts) you may need , and to to do so with unfailing good cheer - promptly and at a good price. read more

My second time using Andy's pool service. Professional, pleasant to deal with, excellent service.

Andy's was already servicing the home that we purchased in March. The previous homeowner spoke well of them and since it's the first home I purchased with a pool, thought it was best to stay with the current vendor. One of the owners came out to personally meet me and made me feel comfortable that staying with them was the right way to go. They have been very understanding with all the calls and questions we have had as new pool owners and have been so responsive to our needs. The customer service has been great so far! read more

Andy's has been phenomenal in keeping our pool sparkling clean and when they do repairs they are honest and I trust that they are not trying to run up the bill. Last week they could have charged me for an expensive repair, instead they reconnected a few wires and everything was good in no time. read more

Our neighborhood recently switched to Andy's Pool service and have been very happy with the prompt and thorough response we have received from their staff. As an HOA president, I need companies that are more like partners to help me take care of all of our neighbors...I have been pleasantly surprised with their thoroughness. I would certainly recommend Andy's Pool Service to other neighborhoods. read more

We have used Andy's Pool Service for years after disappointing service from other companies. They are professional, thorough and reliable. Ann in the office is so helpful and follows up on repairs, etc. to make sure you are satisfied. Andy's Pool works with you, within your budget and needs, and there is no pressure or upselling of products or services. Highly recommended. read more

Our community recently hired Andy's Pool Service to handle all our regular pool and spa maintenance and they have been OUTSTANDING. Richard and the team at Andy's Pool Service have given us top notch service and attention. They have completely overhauled our very dated pumps and have installed all new pumps and equipment to help maintain our pool and spa for years to come. Our community is extremely satisfied with all that Andy's Pool Service has done and continues to do to help maintain our pool and spa. read more

We finally found a resoanbly priced, highly customer service driven pool company who is honest and up front about our pool needs. I have been impressed with the quality of service received. We moved to the Atlanta area about a year ago and wanted a pool to enjoy. The first few months we tried to maintain it ourselves, but with 2 small kids, full time working parents, it was just too large a task. I attempted the first pool company which turned from a weekly rate into additional expenses each visit and when I questioned why we needed more "work" there was a fee associated to tell me why. It felt like a money grab. So, I tried company number 2, who did a great job, but when my pooled turned green I never could get anyone. They had an answering service and never returned calls. I wanted a pool company to maintain the pool, answer when there is an issue and allow us just to enjoy the pool. Thankfully, like their logo says, we do the swimming and they do the rest!!! I can finally say with confidence we have found our pool company!!! Thanks Richard for taking the time to meet and I LOVE how awesome Ann is at explaining any questions/concerns I might have! Thanks Andy pool service for all you do!!!!!!! read more