My bf called this company after hearing an advertisement on the radio. We requested a tow and was…read moreput in contact with someone quickly. He called to get details and we informed him that the car didn't have air in the tires. He said he had the wrong type of truck and my boyfriend suggested a flatbed truck for the job. He said okay and we hung up. We were already in the area so we drove to where the car was and waited for an hour in the car in 30 degree weather. Tow truck never came. We called him back twice and both times we were sent to his voicemail after only 2-3 rings. Needless to say we didn't get towed. This morning, I called to complain to management and the guy was rude and kept on trying to talk over me. When he finally let me talk, he gave a half apology and stated that it was my fault because I should have called dispatch back and got a new driver. He then asked if I wanted to get the car towed this morning. I declined based on how unprofessional the driver was and how rude the manager was to me this morning. I told him I wasn't interested in a tow but just wanted him to know how unprofessional his driver was and how I couldn't trust any of the other drivers either. He said okay and HUNG UP on me! I didn't have an attitude and I didn't yell or curse. Based on the fact that the company is advertising on the radio for customers makes you think they would love and appreciate the business brought in but they do not. I would not recommend this company to anyone at all. They are not professional and don't seem to care about their customers.

Excellent service!!! My neighbors car broke down downtown near the Boutwell Theater after hours on…read morea Tuesday evening. I was referred to Price Wrecker and I have to say I am very impressed with the level of service and professionalism I experienced with them. From the time that I called them to pick up the disabled car and tow it to Fairfield, Al, (20 miles away) it took just about 1 hour from start to finish. By the time I got to the location to pick up my neighbor, the driver was already there and they quickly loaded the car on a flatbed and were on their way. The driver worked with us to find a suitable location to park the car outside of the driveway and carefully offloaded the car and showed us what the actual problem was (the battery cable had shorted out) I just want to say Thank you to Tony and the guys for their prompt service and professionalism in a time of need. Again, excellent service!!!

This shop is second to none. Their honesty, knowledge, experience, mechanical expertise, customer…read moreservice, price and especially always looking to save the customer from unnecessary expenses are a few of the things that make this shop second to none. Called Ken first thing this morning and needed to bring my car in. I had arranged a rental car. When I arrived, they got me right in, did not have to get the rental car and Jack/Joseph had my vehicle fixed within 30 minutes. I did not have to get the rental car and they saved me a great deal of money. Highly recommend this business for any car repair. I wish there were more stars to rate this business. They are a 10 in my book.

STUCK ON I65 We were driving home to Tampa from Huntsville,…read morewhen our car decided to dump a good portion of its coolant and overheat! We starting calling around for help and we finally got in touch with Ken Powell at Decatur Highway Transmission & Motor. Having your car break down is never a fun experience, but I actually didn't mind the trouble simply because of the fact that we got to meet Ken, Rayburn and the boys at Decatur Highway. They are great mechanics who quickly found the problem and formulated a plan to get us back on the road as quick as possible. However, their hospitality and genuine kindness are what stood out the most! It truly felt like we were family.

I needed a vehicle towed and was able to get in touch with wise towing on the first call. they…read moreexplained their billing to me and it seemed fair. they picked my car up about 30 minutes later and delivered it to my house quickly and without any hidden charges. 10/10 would recommend. ps they also helped me unlock my truck after I left the keys inside.

Great company, Wise Towing! They helped me out when no one else would!…read moreGreat People too, God bless them!

No complaint about the guy doing the towing. My truck was in an accident on the freeway. The…read morecompany is 5 miles from my home. The towing distance was 10-12 miles. I was not given a receipt telling me the mileage, but I know how far it was. The bill was $361. My son recently had his car towed for a distance of 12 miles for $110 . Rip-off, so shop around, or add towing to your car insurance, which I will do henceforth.

Hurst Towing is towing is by far the best service I've ever used. Very quick response and the…read moreoperators are very professional and qualified. I had a fairly complex tow and the operator solved the problem quickly and efficiently. He also was very helpful in recommending a place to drop my vehicle to get it fixed (which worked out perfectly). Thank you Hurst towing for taking great care of me and helping us get back on the road!

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

my tire pressure was low on one tire while i was driving on I-65. i called AAA who botched the…read morewhole deal because they gave the wrong cell number to Walter( who works for ideal tow and recovery). although he could never touch base with me he decided to come on his own and try to find me. When he removed the bad tire it was split since i had driven it with the low pressure. walter was an angel who help me get back on the road. He was polite and knowledgeable since i drive a Mercedes station wagon the spare tire was hard to get out because it was under the pop up third seat. You can count on Walter if you call Ideal Towing near exit 158 on I 65. Thanks again Walter

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.