Beautiful place! Secluded with nice, screened porch. Great care, food, and friendly atmosphere.read more

I greatly appreciate this homelike setting, along with the caring and professional staff, at Living…read moreWell Assisted Living. My 88 year-old father was a resident in 2023 and my 86 year-old mother is a resident in 2024. The house is quaint, clean, has a lovely yard and is easy to get to in the Great Neck area of Virginia Beach. The owner, Charlene Livers, cares greatly for the residents well-being. She does her best to work with families to meet resident needs. It is a tough transition for many people to have to rely on 24/7 care. In my experience, moving to any assisted living environment is hard and it isn't one size fits all. We tried a couple of places before moving to Living Well. It is the right fit for our family right now.

The building at Living Well Assisted Living is beautiful. I truly wish that I was able to write a…read moredifferent review. Unfortunately that is not the case. Mom was the first of only three residents to reside there since August 27, 2021. Note: all the prior reviews were not written by a family member of someone living at Living Well Assisted Living. Wonderful promises were made by the owner on our first visit. Within weeks things quickly deteriorated. Problems arose and her promises of what she was going to provide for the residents and their families quickly changed as did her demeanor and personality. In the almost nine months Mom was a resident, not one month went by that things were as represented to us. There are major problems going on within the facility. A handful of the nurses were absolutely amazing and I feel offered excellent care and companionship to the residents while there were others that provided a large portion of the care who would barely speak to the residents. There is such a lack of communication, and the owner would frequently try to dodge any responsibility throwing her staff under the bus. There was a constant turnover in staff. A few of the most egregious experiences are as follows. Medications were given by individuals without proper certification or training. Finding out after requesting my moms medication records that one of her critical medications was not given to her for 14 days one month and the following month was not give to her for 7 days during that month. In addition numerous other medications were not given or were not given in the proper timeframes. After that my requests for specific times that medications were given were refused because her attorney advised her not to give out that information. I encourage you to research and review the Virginia Department of Social Services website to see the numerous violations the facility has received. It also needs to be mentioned that there are so many things currently advertised on their website that either have not been done or had only been done a handful of times during Moms stay. We are so thankful that as of yesterday she has moved after having been on a waiting list elsewhere for some four months. At this time there is only one other resident at Living Well Assisted Living. I hope that this information has provided some insight as you are making your decision on where to place your loved one.

I have been trying to afford to live here for years and think it is the premier retirement…read morecommunity in this area. I spent my married life in Next Door Sandbridge Beach so it would be very comfortable to live in familiar surroundings. I finally think I can apply! Everytime I have visited I have been treated like royalty!

My loved one is living at Harborway Assisted Living on the prpoerty of Atlantic Shores…read more And there is skilled nursing on the premises 24 hours a day if needed From the moment you arrive at the Gazebo entrance and are greeted by security to stepping into the beautiful building and knowing your loved one is acknowledged and has individual care and is well respected by all levels of staff I did my homework on assisted living and Atlantic Shores is the right choice

Ms.Heather is such a joy to interact with and has made my mothers stay At bay point very pleasantread more

Unbelievable...My mother was there for 3 weeks, three weeks too long…read more I'm not sure what upset me more, her bedsores (she is 81 & been in a few rehab centers here), she has NEVER come home with bedsores. When they discharged her, they provided transport because at this time my mother is bed bound, they brought her into the foyer/common area in a wheelchair & left her...alone. Just thankful there was staff still at work to notify me that she was in the hallway. After getting her home, I looked into the bag with personal belongings for discharge paperwork & medication lists/RX that I would go by until she physically went back to her doctor...nope, no discharge paperwork, no RX. So the next morning first thing, I went to Bay Point to at least get a copy of discharge instructions. I tried to speak to social worker but she was in a meeting. The young lady that came up front was just plain rude. She stated that they don't furnish discharge instructions...Um you are the only rehab I know that has that practice. Once again my mother is 81, she has had a few surgeries & been in rehab multiple times, this is the FIRST time I have not been provided discharge instructions & post-rehab medications. Thankful I have doctors & nurses that guided me in the right direction. I would not let them near my dog & I would not reccommend this facility to anyone.

Very nice independent living community with a whole lot of wonderful amenities! They have their…read moremailboxes indoors, a nice library, community kitchen with an ice cream vending area, a dining area, living room area, a sunroom that opens to a beautiful outdoor patio with raised garden beds, an actual movie theater, and their own PT room with staff! The rooms look great and the halls are decorated with beautiful artwork, they have an arts and crafts/game room for bingo and other events! They even have transportation for outings and for medical visits on certain days. They have out of state reciprocity for staying at sister properties as in California, Colorado, Florida, etc.. So many perks and benefits beside the on-site premises make this a great choice for community! The residents seem to be happy and engaged and the quality of the place seems very cozy and welcoming. Highly recommend you check this place out!!

I had been looking for a senior living apartment for a family member to move to. This place was in…read morea good location, so I reached out to them. I was in contact with Mandi off & on. Her response time was slow at times, so I ended up communicating via Facebook messenger with questions I had that were unanswered. Eventually, we went to see the place in person. It seemed clean & organized. When you walk in, no one greets you. You just sign in, take your own temperature, and log it. After doing so, Mandi came out & walked us to the center of the building where the couches were to ask us what we were looking for. That was already discussed, but I went ahead and answered that again. She mysteriously had 2 apartments picked out to show us (I thought she didn't remember what we were looking for, but ok)...a studio and a 1 bedroom. The studio was tiny & dark, so that wasn't an option. At that point, she and the live in manager, Phil, starting whispering about which apartment to show us next. She ended up showing us a weirdly shaped 1 bedroom with the TINIEST "bedroom" that was more of a small nursery. At best, you could get a twin sized bed in there. My family member was adamant about being able to being her queen sized bed with her, so this tiny 1 bedroom wasn't an option. The cost was $2850 & she told me she would email me that day with the BEST PRICE she could offer. She didn't do that & I had to reach out to her first. Once I did that, she said that was the best price. ???? I asked if they could give any other special regarding the activity fee or anything. At first she couldn't, and then she said she could waive the security deposit (1/2 of rent). At this point, I was getting tired of going around and around with her. I told her that I was going to look at another apartment with a much better bedroom in the area & told her the special they were offering. She asked me not to make any decisions until she spoke to her manager. So, I gave her time. After waiting hours & going to the other apartment, she texts me to say that they can't go "that low". First of all, the other apartment was more expensive than that little box of an apartment that she showed me. Their special was just better. Instead of having to come out of my pocket $4000+ upfront, I only had to pay $198. Who in their right mind would pay $4000+ for a box when you could pay less upfront for a true 1 bedroom?? Not me. So, they loss a sale being greedy & my family member is moving into her new place this weekend. Yayyyy! ***The good thing about them though is that they include everything except phone. Their isn't a washer/dryer in the apartment or a stove. 3 meals a day is included. So, I'm giving them a 4 star review because I would've sent me family member there had the bedroom been big enough to fit her bed. That was the problem for us.

**WARNING-READ THIS BEFORE MOVING YOUR LOVED ONE TO BAY LAKE**…read more After a promising start, things did not end up going well for my Dad or our family at Bay Lake. After Dad's dementia got worse and he couldn't stay in Assisted Living with my Mom, we made the decision to shift him to the Bay Lake Inspiritas (Memory care unit). This was a hard decision, but we were assured that Bay Lake had the ability to provide proper dementia care for him and to maintain dignity and well-being until the very end. It quickly became apparent that there was trouble at Bay Lake. I'll let the Virginia Department Social Services report tell how the story ends. Read the report in the attached pictures, then go to the Virginia DSS website to look at the rest of the track record. In the end, there were red flags along the way that indicated my 83 year-old Marine veteran father with dementia was not being treated with dignity and his well-being was not the top priority of the Bay Lake. But I wanted to believe that for $9000+ per month (yes...over $108,000 per year) it was money well spent for the Father who spared nothing in caring for his own family. I'm sorry to have let him down and I regret allowing Bay Lake's glossy advertisements and management convince me that they were doing what they said they could do. Don't make the same mistake. In the end, with the help of an Elder Care Consultant, and no help from Bay Lake, we found a place for him and discovered what we thought we would be getting for my Dad at Bay Lake.

75% of the employees do not care about the residents. They allow them to sit in poop, do not brush…read moretheir teeth, bath them nor feed them if needed. It is a joke. You spend 10K for Medicaid service. Money should not matter it's their job to care for others. The employees at Baylake need a new job.

Our caregiver, Trish, has been with us for 6 months, provides good conversation and meals…read more M. Vesesly

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

This place provides reasonable care for my mother in her elder years. Sometimes it is difficult to…read moresimply check on Mom's health, but the front desk is as nice as possible.

Very nice. I may consider living at your facility…read more The people are very nice and considerate.