I have been coming to MiMi's Med Spa for over 2 years and I must say as a returning customer, their…read moreattitude and practice have shifted from genuinely caring to very arrogant and rude. I'm shocked that after I referred this place to many of my close friends and family and paying for therapies like Thermage, Ultherapy, as well as continuous treatments of Botox and M22 laser, helping their business flourish and thrive, MiMi chooses to treat myself and my friends in such a careless manner. Here are the incidents that have occurred detailing the lack of respect and care for loyal customers: 1. In 2024, my mother-in-law came in for Botox. The staff took my MIL's driver's license and never returned it to her, risking a traffic ticket for my MIL driving home without knowing it's missing. When my MIL called their office, they told her to come in a get it herself. We live 40 minutes away from the med spa and it's no fault of our own. It's only after repeated requests from my MIL, they reluctantly had one of their staff who lives close to my home. 2. I wanted to give MiMi and her staff benefit of the doubt, therefore I continued to refer my friends to them because I simply liked the results I received, not the customer service. Unfortunately my friend's mom became the 2nd victim of their disorganized practice. Her mom also was not given back her driver's license when she spent more than $7000 in one day in April, 2025 and didn't realize it until she was about to board her flight in the morning. When my friend contacted MiMi's med spa and they were very cold and disrespectful towards her and asked my friend to retrieve it herself. Though eventually MiMi and her team delivered it via Uber, it was not voluntary and only because the customer became visibly distressed and angry. Repeated offenses reveal the lack of protocols to protect customer's best interests and the fact that they only care about money and profit, not after care or maintaining good rapport with existing customers. 3. December 2024. During my 2nd session of M22 Laser therapy, the NP (name is Cynthia) who performed the procedure burned off part of my hair on the right side and the front and end of my left eyebrow. They have not fully recovered till this day (6 months later). This is the only time MiMi apologized mildly but did not offer any substantial or concrete actions to compensate for this grave mistake as verbal apology does not cost a dime. 4. May 2025. I came into the clinic for what I thought was my last session out of the 6 treatments of M22 laser. I had not been told otherwise by MiMi or her staff when I scheduled my appointment. However, 15-20 minutes into having the numbing cream on my face, MiMi walked in with a paper and casually told me that in fact, I don't have any sessions left. I was dumbfounded to say the least. I asked her why neither her or her staff had informed me when I had my real last session in April and that she never mentioned a word when I scheduled for May. MiMi didn't deliver any apologies, she just shrugged her shoulders and said: "well, it's not like I would know". Her refusal to take accountability of what is clearly her oversight infuriated me. But this is the not the worst part. She then had the audacity to ask me if I want to purchase additional sessions of M22 or to consider other therapies. I declined firmly, thinking to myself : "not with the way you and your team has been treating me". MiMi then told me that I have to remove the numbing cream on my own in the bathroom since I'm not proceeding with any treatments. One of her staff also came in with a smirk on her face, making a comment of : "oops, you just wasted a trip all the way here" since they know I live 40 minutes away. This overt disrespect and ridicule towards a loyal customer like me burned my bridge with them forever. I went to the bathroom and started removing the numbing cream but because I had never done it myself (previously with paid treatments, MiMi always had one of her staff do the application and removal, as it should be, we are not here paying $10 to buy apples) I accidentally let the residual numbing cream came into contact with my lips and my tongue and my mouth was left numb for 90 minutes afterwards, which was pure torture! Given all the elaborated details above, I'd warn all the current and future customers of this place to be very cautious. It doesn't matter how much money you've spent here or how many customers you've referred to them, they are not grateful for your loyalty, especially if you demonstrate kind and empathetic demeanor I once had, they will exploit it and make you an expendable. I'm sure they save their patience and great customer service towards others who are more demanding and diva like. As soon as you discontinue the therapy or identify a deficiency they have, they will turn their back on you in a split second and leave you feeling abused, disrespected and humiliated!

I took my mother to this clinic, and sadly, the experience was terrible from start to finish…read more We were recommended by a close friend who have been coming over for 2 years and she is also in the medical profession, therefore we had a blind confidence that MiMi's med spa would deliver topnotch result and service. My mom purchased more than $7,000 that day and we had an appointment but the wait time was ridiculously long -- we were kept waiting for hours with no clear communication. We stayed from 11AM to 5PM in starvation. MiMi promised to buy lunch for us but she only bought 1 meal for me and mom to share, which is utterly unacceptable, especially considering the amount of money we spent. Worst of all, the staff forgot to return my mother's driver's license, and we only realized this while rushing to catch a flight. Because of this, we missed our flight, causing unnecessary stress and financial loss . When we contacted them about it, their attitude was indifferent, and they offered no real apology or urgency to resolve the issue. What's more disturbing is when my mom had questions and concerns about post procedure recovery, MiMi stopped responding to my mom's inquiries, demonstrating the the lack of care for customers and the fact she only wanted profits. For a place that promotes itself as professional, the lack of care, organization, and basic customer service was shocking. Would not recommend and will never return.

The ladies at I A M are so nice and informative. I love the work they do for me. I've been there a…read morefew times, Never overdone and I like that they don't try and upsell you on more treatments.

I did a full packages of hair removal services. The packages included 5 facials and 5 underarms for…read morethe prices over $900. After all the services done, the hair removal on my upper lip was incomplete. Why? Because my nurse told me that there was no need to clean my hairs for the upper lip before the hair removal processes. I emphasized on it because she required me to clean my underarms. I tried to discuss the situation to Cherry, but she replied with a polite, non-acceptable requests. She said that you need to pay for the full prices to get our services. I think it is not a good suggestion, and I don't want to visit the store anymore.

I had a facial with EMMA and she was amazing! She was knoledgable and thorough and gave me the best…read moreoption for treatment on my skin. Gave great product recommendations without being pushy (i love that), she wasnt just about making a sale she was all about what would be best for my skin. The studio is well put together and very pretty. I have already booked my next two facials with Emma :)

Dr. Hsieh and his team are phenomenal. Every single consultation I've had with Dr. Hsieh have been…read moresuper relaxing, no pressure to do anything I'm not ready to do. He takes his time to explain the pros and cons of each procedure and more importantly he takes his time to understand my short term and long term goals. I really appreciate the variety of services offered, from facials, chemical peels, anti aging treatments, hydro facial, and more. Everything is customized to each individual. Bailey is so creative, love the decor for the office and the events that she's hosts, with special offerings and pricing during those events. I'm so thankful that my friend caro referred me. Can't wait for my next session.

This clinic has many treatments that really you see the improvement in your face and body. Staff is…read morewonderful, polite, friendly and caring. Wilma did my Morpheus 8 treatment. My face is glowing and looks relaxed. Than you for your guidance Wilma as it's my first time doing this!!! I was scared but once I saw the results, I'm coming back. The are Welcoming new customers! Thank you again

I highly recommend this location. if you are suffering for acne scars and want to get them removed…read more Their laser treatments show results within 2 weeks along with the medication they prescribe. My sons skin looks smoother after 2 weeks. The staff (Tony and Teressa) are compassionate and listened to the concerns my son had. I really was impressed when the pharmacy could not fill 1 of the medications due to insurance reasons. I called the office and talk to Tony and he immediately called the pharmacy while i waited on the other line and resolved the issue. I also loved that when the office is closed and i called and left a message and Teressa called me back within the hour. If i could give 10 Stars I would give 12.

Life-Changing Experience with Dr. Henry Lin…read more I cannot say enough amazing things about Dr. Henry Lin and my entire surgical experience. From start to finish, everything exceeded my expectations. I had a tummy tuck and a breast lift (mastopexy), and the results are nothing short of phenomenal. Dr. Lin is truly a master of his craft. My breasts are beautifully reshaped, lifted, and youthful -- excess skin removed and the nipple/areola positioned perfectly for a natural, refreshed look. My tummy tuck has completely transformed my body and restored my confidence in ways I didn't think were possible. What truly sets Dr. Lin apart is not only his exceptional surgical skill, but his compassion, attention to detail, and genuine care for his patients. He took the time to listen, explain every step, and made sure I felt safe, informed, and confident throughout the entire process. His staff is absolutely outstanding and deserves special recognition: * Miranda, LVN, was kind, attentive, and reassuring. * Clarissa, MA, was professional, supportive, and always welcoming. * Kathryn, who handled surgery scheduling, was organized, efficient, and made the entire process seamless. * Elizabeth at the front office was friendly, helpful, and professional. * Laura at the front office was equally wonderful -- always polite, warm, and accommodating. A very special thank you to Monique, whose support, kindness, and reassurance meant more to me than words can express. She truly made a difference in my journey. Every interaction I had with this office reflected professionalism, respect, and genuine care. If you are considering cosmetic surgery and want beautiful, natural results with a surgeon and team you can fully trust, Dr. Henry Lin is the one. I am beyond grateful for this experience and would 100% choose Dr. Lin and his team again. Thank you for changing my life and restoring my confidence!

First time Yelper just so I could review Dr. Lin and talk about my incredible experience and…read moreresults. I cannot recommend Dr. Lin highly enough! Having always been self conscious about my short chin, I chose to undergo a chin augmentation procedure combined with neck/jawline liposuction. From the moment I walked into his office, I felt welcomed and at ease by his staff. Dr. Lin has incredible bedside manners, taking the time to listen to my concerns, and answering all my questions thoroughly, making sure I was fully informed about the procedure. To say I am extremely happy with the results is an understatement. Dr. Lin's expertise and attention to detail are evident in the natural look of my new chin. I feel more confident than ever, and it's all thanks to his skill and artistry. The recovery process was smooth, and I appreciated the follow-up care I received. If you're considering cosmetic surgery, look no further than Dr. Lin. His professionalism, knowledge, and genuine care for his patients truly set him apart. Me and my partner are beyond thrilled with my results!

Dr. K and staff were friendly, cared for my comfort, and did an amazing job with my Botox and very…read morelight filler around my lips and grin lines. I turned 53 in March and thought I'd give myself a bit of a lift. Her prices are competitive and I highly recommend!

Great place to get rid of your pigment scars. I am the type of person that get pigment scars very…read moreeasily. This is the second time for my laser treatment and the pigment scare is already almost gone！ Amzing result！

I had an amazing experience at V-line Aesthetics. The level of customer service is outstanding…read more From walking into the door and being greeted, I was provided with step by step instructions for the entire process. Every member of the team was very informative and kind. This was my first experience receiving any enhancing my appearance with injections, and the staff took their time to explain everything. I couldn't be more pleased with my results. I will return to this med spa and have already referred several friends. Thank you for taking such great care of me!

This place has got to be one of my all time favorite spas! They offer a variety of services and…read moreI've been booking my hydra facials with Ivy every month and my skin has never felt smoother, hydrated, and healthy! Ivy takes her time and does a phenomenal job at facials. I've also booked my Botox here and the injector was absolutely amazing and truly listens to your concerns and needs!!

Kendrick is a kind, caring, gentle doctor. He treated me for a couple moles and I am proud to say…read morethe results were amazing! I barely have a mole there anymore. (Although I have to warn you it will take a few treatments to achieve desirable results.) Dr. Kendrick really takes the time to listen to my needs and concerns and always makes sure I am comfortable. Dr. Kendrick clearly explains what he is about to do so I will never have any surprises! I am so glad my friend recommended me to him!

I have had a great experience so far at Dr. Ng's practice. Dr. Ng is extremely knowledgeable about…read morethe skin, especially, aging skin conditions like melasma, skin spots and loss of collagen. He doesn't over-promise and sets realistic expectations. Even more important to me, he understands how to treat darker/ethnic skin issues. I felt very welcomed from the moment I walked through the door. The women who work in the office are very friendly and go out of their way to make me feel comfortable. I get a lot of compliments on my skin! Really satisfied with my results. He's worth the trek from the South Bay! Excited for my next appointment.