Terrific experience every time not only in the city, but just reached out for service in the…read moresuburbs, and Alex was able to connect me with an another company. Great experience!

Quick response. Goes above and beyond. Fair pricing. Kind and Personalized service....read more

I needed a tow for a broken down vehicle, staff was communicative from the start. Driver was…read moredispatched quickly, upon arrival was very efficient and helpful in securing our vehicle at the drop off location downtown Chicago parking on the street. I appreciated the help of the driver. Good value and would utilize STARLINE towing again. Thank you for all your help!!

I put a call in to my extended warranty company for a tow around 9:30 am. My keys were stuck in the…read moreignition and the car would not start. Starline accepted the tow. Help is usually sent within an hour. I called the warranty company because they hadn't dropped my car off at the shop, she informed me of the towing company, Starline, and their phone number. They informed her that they were picking my car up now. After an hour I call Starline and he was like yeah we got it. Called the shop, no car still. Called Starline back twice, no answer. I called the warranty company back explained my issue, she finally gets through to them and they tell her they're 15 mins away. Twenty minutes after that I got a call from the tow truck driver that he was 10 minutes away. I'm not sure when exactly he arrived (I was at work) My car was dropped off at almost 1pm. I requested a call before dropping the car off so I could alert the shop. I got no call. When I called Starline back demanding to know where my car was he said we're dropping it off now you can call them and see. The driver dropped my car in the middle of the shops parking lot. The shop employee asked him not to do that. He did it anyway and began a little spat with the shop employee, the police had to be called.Terrible company.

Passionate about cars and pay great attention to detail. Don't be fooled by the exterior of this…read moreshop. I appreciate the fact everything was done after multiple measurements and inspections. If you need it done these guys will do it! Brendan is a true professional when it comes to getting his hands dirty.

This is probably my favorite automotive place to ever exist. From the amazing service on my car to…read morethe amazing customer service this place is 5 stars out of 5!

Stay away from here if you can. Rude lady at the counter was no help at all. Even the insurance rep…read moresaid she was do damn rude. If I used your tow service then I'm the paying customer and should be treated with some kind of respect. Jeezus.

long story short just amazing sweet understanding Joe and Jason went above and beyond I got a flat…read moretire was fixing it myself but ran into issues with the caps on my lug nuts than my lugs nuts we messed up hard to get off just a 5 hour ish mess Jason got the tire off I waited for the parts than it was fixed aired up I was on my way my angels of the day

I do not know what kind of "auto repairs" they do at this facility, but my guess is that they do…read moremore towing scams than anything. Here was my experience two days before Christmas. The only business they do is predatory. I was visiting my mother on Dec 23, and my stay ran longer, so we filled out the parking permit and put it on the windshield (more on this later). At my mother's condominium complex, you have to ensure we put a permit out there by 9 pm. When we went out there we noticed that there was already somebody there sitting in a car like they were waiting to check cars. However, it should not have mattered because we filled out the permit and put it on the windshield. So we completed our stay and low and behold are car was towed. When contacting the Alpha Carrier they stated that it was towed because there was no address on the permit. I have attached the parking permit as you can see there is an address of the condominium complex the location states Building C or Location C. They claimed that I needed to put the address in the location section. The location section and the address are 2 different things and there is no way that a full address would fit on that line. Earlier I stated that I put it in the windshield, this is for a reason. A few months ago my niece came to visit her grandmother with her 3 grandkids in a minivan. Guess what? They towed her too. There excuse for this one was that it the permit was put on the dashboard and not the windshield. Where it could be blown off by the wind and exposed to the elements. Needless to say the stranded a mother and her 3 children under the age of 4 in the middle of the night. One of her older kids who understood what was going on had a meltdown, because he was worried about how he was going to get back home. Could you imagine this happening in front of an 81-year-old grandmother? There was nothing wrong with her permit either. I would try to get a copy of that permit, however, on top of the $520 she paid to get her van. They wanted to charge her an additional $5 for a copy of it. I made sure to get a copy when I was towed. Would also want to add what happened when I went to this "auto shop" or whatever they want to call themselves. First of all there is blacked-out window where you cannot see who you are talking to as if that is not shady. They pass everything under the window and speak through a microphone and have all sorts of surveillance. I know they are going to say its about their safety. However, I am pretty sure its because of the shady practices they are doing. They are afraid someone is going to get really upset one day and shoot them up. After I paid for my car they did not give me my receipt right away. Luckily I remembered to come back for it. At this time, I asked for a copy of the permit and he told me it would be $5 and tried to dissuade me from getting it. Told some excuse about having the invoice and that should be enough. I called the ICC and will be filing a complaint and see what can be done. I will be sharing this everywhere I can. This is and update to the response from the owner. There is nothing inaccurate in what I stated. There are no additional specific instructions on what is the "location". There is a C marking the location as far as we understood. It takes away from any additional space needed to put any additional address information. I would also like to add that the car was parked in the are marked for visitors. The is predatory. You know better.

I recently had my wheel hub replaced at Alpha Carrier Experts and what an incredible experience…read more These guys were welcoming, honest and highly communicative. Not only were their prices fair, but explained everything to me and showed me the work that they completed. Their shop was organized and clean, like no other shop I have ever been to, a true sign that they take great pride in their work. This was a terrific experience, and I cannot recommend them enough. Thanks Mike!

By far one of the nicest and most courteous towing companies out there! I called today with an…read moreurgent request to get my car to the dealership and spoke with Chris. He was unable to get a truck to me by the time my dealership was closing but put me in touch with another towing company. That was beyond anything I ever expected. In a day when it is so easy to say "sorry I can't help good luck" Chris went above and beyond and gave the tow to a competing company! I will forever be grateful for your help and will keep your number close if I (or my large family) should have any problems in the future! Thank you so much!!

I would highly recommend this place. We talked to a guy named Chris and he was excellent. He told…read moreus 30 minutes and he was on time, that's unheard of. He was very polite and worked fast yet professional. He was very inexpensive and I wouldn't think twice about calling them back.