Visited Ft Walton Beach Hospital on a Monday to get special labwork done at the outpatient lab…read more Parked at main entrance and immediately found a handicapped space at the main entrance. After entring the main entrance I requested directions to the "Outpaient Lab" at the Information Desk, and a young man said he would take me there as it was in the far end of the newly added extension to the hospital. Yes, it is in the "Outpatient Entrance" at the back of the hospital. (Note, parking is notoriously bad back there.) I was introduced to Hiram who dircects patients waiting for outpatient care. He quickly took my name, DOB, and reason for the visit. Told to take a seat, within two minutes, I was called to a window where the the very pleasant and efficient Ms. Shaneka, had me sign the requisite paperwork and showed me to the outpatient lab. She was terrifi! I was immediately seated in a "patient" chair, and Ms. June drew my blood. The entire process almost took less time than the walk from the main entrance. Hiram, Shaneka and the lab staff made the process painless and fast, and it was a Monday! Thanks to all for the outstanding service.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

With their immediate care center, I was able to make an appointment for about an hour later, the…read moreweight was not bad at all maybe 10 minutes maybe 15 minutes. The medical personnel were great. I went with neck and shoulder pain that had lasted for over three months, the assessment was really fast, the doctor gave me three scripts, they ordered an x-ray for me that same day, and he also gave me two shot shots one of them a steroid shot which completely took my pain away and now I have full mobility. I love this place.

I want to give Tech Cassandra Noble that did my X-Rays 5 stars. She was super nice and made me feel…read morecomfortable when taking my x-rays. She's professional and I would recommend her to anyone. She does her job right.

Absolutely wonderful. I drove all the way from Panama City for the 3D ultrasound because she had…read moreexcellent pricing and reviews. She took her time with my baby and made everything extremely comfortable. She even let me FaceTime my baby's father when he was unable to come with. I now have amazing keepsakes of my first baby that are priceless. Thank you so much for this experience Mrs.Lisa!!!!

Lisa takes her time to get the best photos she can of your little one. She's very kind and gentle…read moretoo. My baby girl had her hands in her face no matter what we did but we still got awesome photos!! Thanks Lisa

Once again, problems with this facility- on my last visit my refill date, 5/27, was confirmed by my…read moredoctor's pa. The prescription was sent over with the wrong date, adding an Xtra day. The pharmacy confirmed that. The pharmacy said to call the facility and have them change the date. I did call Pain Consultants and they said they would correct it. They did not. Once again, they did nothing. Just couldn't be bothered to correct a simple mistake.​

From the owner: As the premier pain management doctors on the Gulf Coast, we know the importance of tailoring your…read moretreatment to fit your needs. Our treatment recommendations always start with conservative interventions such as activity modification, therapeutic exercise or physical therapy. For more persistent pain problems, we offer non-surgical or minimally invasive procedures that can help resolve lingering painful conditions in the spine and extremities.

I have vertigo and I explain to the female doctor what was going on and she listen and walk me…read morethrough the steps care about her patient andd the nurse that cleaned my ear was so very nice to it was a follow up from the emergency room and the doctor did more for me then them er I be damn sure I come back to her very professional both her and the nurse

Professionalism, Friendly, Medical Office Etiquette and Timely visits. I'm from the Philadelphia,…read morePA suburbs where the medical industry and its staff are top notch. Residents expect and usually get the best there. I learned to not expect that in Okaloosa County, FL. But Gulf Coast Immediate Care ALWAYS services nearly as close to the best care that I've received in the great Northeast. I had to visit 4 times over 2.5 yrs. They no longer have weekend hours, however. So if you like this place, plan well for weekday walk-ins before 4PM now. I also recommend HCA Florida Fort Walton-Destin Hospital Emergency over Ascension Sacred Heart Hospital Emerald Coast for reasons of accuracy and attention to detail. Although both had friendly staff.

Very good service - attendants are very receptive and engaging. Fromm registering to being…read moreserviced. The gentleman there is very welcoming & does good double duty as phlebotomist.

Ive been there a few times and always swore I would never go back. There is an older fella at the…read morefront desk that didn't get enough hugs from his Mom growing up. He is horrible. They have a scan system for checking in and it is not always obvious. If you ask him a question he explodes on you. My wife and I are sick of it. He has done this to us several times. He seems to always be there so we are heading for our doctor to make them switch to Quest. This is insane. If the man hates his job and the customers so bad he should quit or be let go.