Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Visited Ft Walton Beach Hospital on a Monday to get special labwork done at the outpatient lab…read more Parked at main entrance and immediately found a handicapped space at the main entrance. After entring the main entrance I requested directions to the "Outpaient Lab" at the Information Desk, and a young man said he would take me there as it was in the far end of the newly added extension to the hospital. Yes, it is in the "Outpatient Entrance" at the back of the hospital. (Note, parking is notoriously bad back there.) I was introduced to Hiram who dircects patients waiting for outpatient care. He quickly took my name, DOB, and reason for the visit. Told to take a seat, within two minutes, I was called to a window where the the very pleasant and efficient Ms. Shaneka, had me sign the requisite paperwork and showed me to the outpatient lab. She was terrifi! I was immediately seated in a "patient" chair, and Ms. June drew my blood. The entire process almost took less time than the walk from the main entrance. Hiram, Shaneka and the lab staff made the process painless and fast, and it was a Monday! Thanks to all for the outstanding service.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

Outstanding hospital! I came here for my hip surgery with Dr. Fox. It was the cleanest hospital…read moreI've ever been to, and the atmosphere was so calming. No chaos or sour faces at all. Everyone from the front desk lady to the lab techs to the nurses were so personable and just amazing! I've been going to hospitals around FWB and Pensacola since 1970, and Twin Cities beats them all.

The surgeons, nurses and staff were so kind and welcoming. They took our concerns with great care…read moreand were very timely with all requests. The hospital was quiet and very clean. We would definitely go back for future needs.

They were very fast, acted professional and explained everything to me…read more My care was well done with relief from symptoms

I would not send my worst enemy to this ER. I went there with swollen…read morelegs and high fever thinking a possible blood clot. I stood 15 minutes in pain while the admitting person continued in the next room to eat her lunch before I was checked in. After checking in I waited 45 minutes for the Doctor came out looked at me asked what my problems were, I showed her my legs and ankles she said ok we will take care of you. This was the only time I ever saw the doctor. (about 2 minutes) I was in the waiting room another hour or more when a tech came to do a Sona gram on my legs. They then sat me in a cold hallway on a dirty gurney with a dirty gurney cover, that another sick person had just left. I moved to a chair right by the gurney . After about another hour a tech came to give me an EKG. and sat me back in the same cold hallway. I waited about another hour and a ex-ray tech came for me. The doctors order were to take an ex-ray of my knee. ????? its not my knee I was complying about it was my swollen legs. The tech asked me to wait while she checked with the doctor she came back apologized said the Doctor had make a mistake they were having communication problems with the Doctor. She then and took x-rays of my ankles and feet. Then sat me back in the same cold hallway I asked 3 times for warm blankets finally got one. They took several blood test over the time I sat there, and after about another hour a nurse came by to release me said the Doctor said I had edema to take and put Lana cane on my legs. I left there thinking what the heck and just wanted to get home. As i was driving home I felt something inside by loose fitting jacket. They forgot to remove the IV. I called my daughter who is a nurse and she said don't go back they will keep you waiting another 5 hours. Since I am on coumadin I was very glad my daughter could remove the IV. A week later I had to go to another emergency room have the same test to find out I had congestive heart failure. This emergency room needs to be restaffed or close.

This place is awful. Took my kids here multiple times hoping it would change. No such luck!! My…read moreteenager was having chest pain and her pediatrician wanted her to get a cardio echo and they outright refused telling us that it isn't an emergency and doesn't warrant a life or death situation. She's 15 having chest pain and a resting HR of 121! The time before that she was having an allergic reaction and they insisted it was heat rash and sent us home. My mom was also having chest pain and they dismissed her telling me nothing was wrong with her only for us to find out the next day from a cardiologist that she needed a heart cath and went on to a triple bypass. Very unprofessional staff and doctors. We will be going to Gulf Coast if need be in the future. Run don't walk away from here!

Tommy ER registration nurse 10/10 My experience on Tuesday…read more7/16 was superior. Please forgive me as I wrote down the care team but not all of their positions. Thank you to Alexis, Charlotte, Skye, David, Dean, Carmen(I believe that's her name),Frank and Dr Singley.. I came in for multiple seizures- he knew all the proper questions to ask and how to treat them. If I forgot anyone please forgive me. Seizures are scary even when you have a history of them but the people listed above make my experience less scary. The patience and compassion they showed me was stellar. They are the prime example of the type of nurses, doctors and techs that are needed in healthcare. I don't think I can thank you all enough.

Repeatedly, my sister has been in and out of the hospital in the past two months. Pneumonia one day…read moreheart attack another COPD exacerbation the next - getting to speak to a doctor seems forbidden!! Friday night she was admitted. I'm her care giver. On Friday the kind nurse took my request and posted it for Dr Shabaan to call me with regard to my sister, the patient. It is now Wednesday night 8 pm. I sat in my sisters room from 10:30 am to just before 4 pm. After repeated visits to the nurses desk speaking with the charge nurse, and leaving my number for Dr Shabaan to call. To no avail. Nothing!!!! An idle promise!! Much like the Covid shot - an idle empty promise of healing. Dr Shabaan is neglectful and the hospital displays little urgency when it comes care for patients. Seven nursing staff were sitting at nurses station with most of them on a computer while multiple lights and several different sounding alarms going off getting louder as time passes. My regrets for taking my sister there. I promise Dr Shabaan to never bring my sister to HCA GULF COAST MEDICAL CENTER. Phenomenal !!! I would rather give no star for no phone call. My deepest apologies to my dear sister.

Probably the worst hospital locally. Had to sit in the ER for over two hours before being seen. The…read moreemployees spent most of their time laughing and joking with each other before they attended to any of the patients in there.

I have seen doctors on base here at Eglin for over 20 years. I have had 2 Total Knee Replacements…read more I get my annual Mammograms and I've had multiple visits to the ER over the years. I have always been happy with the care I've received. I feel like I receive better care than off base. I'd recommend Eglin AFB Medical clinic and hospital to anyone who I is a base i.d. holder!

Here we are 2 months after I was fraudulently charged for a service not rendered, with no return…read morephone call, no reply from the numerous emails I have sent to the patient advocate in the corporate office. I was told by the office manager that I was not the first person that this has happened to, never being seen by this physician, yet billed for the service. After the first of the year, the physician is no longer practicing at this location. I would appreciate a promt resolution of this matter.

We had such an amazing experience here. I can't believe I'm even writing that for an urgent care…read morevisit. This place is clean and everyone is so friendly. They catered to our sick kiddo in such a kind and gentle way. This was the first visit he's ever been to that he didn't cry! He actually enjoyed being there! We were there for a while because we didn't register ahead of time, but it was perfectly fine given the relaxed and clean environment. They were able to provide a diagnosis and treatment in-house due to the availability of X-ray and medications at this facility which was such a game changer with a toddler. The provider, nursing staff, receptionists and X-ray tech all modeled care and concern for our whole family. This place is really the example all other facilities should follow!! A truly, wonderful experience!