TLDR: We give Todd our highest recommendation for his exceptional skills and attentiveness, and…read morewould hire him again in a heartbeat!
We hired Todd to sell our house in Highlands Ranch. To say that our house sale had some challenges would be an understatement, and Todd skillfully helped us to navigate all of these challenges. Based on our experience, we can attest to the following as some of Todd's key strengths:
a. Knowledge of the market: Todd was knowledgeable of market conditions, which is very important at all times, but is particularly crucial during a rapidly-changing market.
b. Effective communication: One of Todd's greatest strengths is his communication skills, both verbal and written. He provided weekly updates; he emailed, texted, and called to keep us informed; and he communicated with all of the people involved in the sale in a way that moved the transaction along, but without being rude or condescending. He really knew what to say and how to say it, and with an understanding of everyone's perspectives and sensitivities.
c. Project management: One might think, what does project management have to do with the sale of a house? What we've learned from this experience is: surprisingly, quite a lot! Todd is one of the most effective project managers we have come across, and that is a high compliment coming from us, as we both do project work in our jobs, and often serve as project managers ourselves. When there were unforeseen challenges that needed steady leadership, Todd rose to the challenge, communicating effectively, and making sure everyone was on-task and responsible to the team. We had so many challenges with our closing, and we can categorically state that without Todd playing a leadership role and coordinating with Lender, Title Company, Buyer, Buyer's Agent, and other relevant Third Parties, we would not have been able to wrap up our house sale when we did.
d. Empathy: Todd was always there to provide warmth and guidance through the sale in the most kind-hearted and supportive manner, by listening and acknowledging our perspectives, but without being demanding or demeaning. Even when discussing areas where he did not necessarily agree with our perspectives, he was open to hearing our ideas, never put us down, and he stayed positive and enthusiastic about our house sale. He was a calming force through some challenging times, and helped give us comfort through some difficult events.
e. Time and Effort: Todd went above and beyond what we expected in terms of the time and effort he put into the sale of the house. Given that we were long-distance sellers, as we had moved out-of-state just before listing our home, Todd was our local eyes and ears. He held multiple open houses, visited the property to check on things, and spent quite a bit of time and effort putting together the weekly updates specific to the sale of our house, which was very useful for our decision-making processes. We hit a snag and had to extend the closing date of our house, and Todd spent a lot of time coordinating things, leading everyone through the challenges, and he even drove to a town that was not close by to meet a relevant Third Party in person to keep the transaction moving. He genuinely made us feel like we were his only clients with the time and effort he spent on the sale of our house.
f. Flexibility: When we first met with Todd, and he put together a plan for the sale of our house, we assumed that Todd may adopt a formulaic approach to the sale of our house. However, that turned out to not be true, and we later realized that the approach he recommended was suited for the market conditions at the time of our meeting, but as we progressed through the sale of our house, the previous approach was no longer appropriate, and Todd was very flexible and pivoted to address the changing conditions of the housing market.
g. Pleasant to Work With: Todd is smart, funny, supportive, and very pleasant to interact with. Working with him felt like engaging with a wise friend who has your best interests at heart.
In summary, we are so grateful to have had Todd as our Realtor, and we highly recommend him!
-K & S in Highlands Ranch