The doctors here are excellent, but the overall service has become unacceptable. It's nearly…read moreimpossible to reach anyone directly by phone now , they've eliminated the direct line and force you through a third-party system that's completely ineffective. I've spent over 40 minutes just trying to get through, and it's a waste of time. This office has gone downhill. Scheduling an appointment with a primary care doctor takes two months or more, and while you can see a nurse practitioner sooner, they don't seem to communicate or relay notes back to your primary which defeats the purpose. The practice clearly overbooks its doctors and expects patients to tolerate it. This level of disorganization and inaccessibility is extremely disappointing.

The wait times to get an appointment are unreasonable. When I tried to schedule with the first…read moreavailable doctor, the appointment was set for five months out. Additionally, I underwent a bone density test but have yet to receive the results despite multiple calls and messages to both my doctor and the radiology department. It's been three months, and I still haven't gotten any information. Waiting five months for an appointment and enduring delays in test results are simply not acceptable.

This review is for Lori Mata. May 21/2026…read moreAM. Glasses. Lori goes above and beyond for each patient looking for lenses and frames. Lori makes sure the glasses fit correctly, the lenses center is correct. Lori is kind, knowledgeable, caring young lady. I cannot thank Lori enough for everything she assisted me with. I highly recommend asking for Lori and or Naomi. You are in excellent hands at this KP Otomitry / Optometrist. Plenty of shaded parking, handicap parking right in front. * Please be aware of rattlesnakes.

This is such a good Kaiser facility…read more Much smaller than the gigantic hospitals I am used to visiting, quiet, clean, and well-maintained. This morning, I made a 2:15 p.m. appointment for my 17-year-old daughter to see a doctor. Due to heavy traffic on the Pomona freeway, we arrived forty minutes late for the appointment. The check-in employee at the front counter (a Hispanic male) advised me that my being late should not be a problem; however, it was up to the doctor. This employee walked to the rear of the clinic and personally spoke to the doctor or other staff members regarding my tardiness. With seven minutes, this gentleman walked back to his workstation, where I also remained waiting for a response, and he advised that my daughter was good to go. The doctor was going to see my daughter. It was my fault for arriving late, and the fact that this gentleman left his workstation and spoke on my behalf is TRULY appreciated. As always, my daughter received the best medical care available. I am a fan of this facility and each of the awesome staff members assigned to this location.

A few weeks ago, I started having some health concerns and was worried about how long it would take…read moreto get everything sorted out. A friend recommended this clinic, and I'm glad I listened. From check-in to checkout, the entire process was smooth. The staff were kind, attentive, and made me feel comfortable right away. I expected the referral process to take days, but they handled it quickly and kept me updated. When I needed medication, the prescription was sent out without delay. It's rare to find a clinic where everyone genuinely seems to care about helping patients. Their efficiency, professionalism, and friendly attitude turned what could have been a stressful situation into a very positive experience. I would definitely return and recommend them to family and friends.

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

During my stay at this hospital, I was treated with so much care and kindness by the doctors,…read morenurses, and staff. Being in the hospital can be stressful, but the people here truly made me feel supported. A special thank you to a volunteer named Ren who left me this beautiful card. It brought a smile to my face and really brightened my day. Small acts of kindness like this make a big difference. I'm very grateful for everyone here. Thank you for taking such good care of m

I came to the emergency room in a full pheochromocytoma attack. This is the kind of medical…read morefacility that will tell you, you're having anxiety and its something serious and loved ones end up passing due to this type of dereliction. I'm a 36 yo adult. I am fully aware of anxiety/ panic attacks and this wasn't it. I had severe chest pains, high blood pressure, severe headache, sweating and started vomiting so finally decided it was time to go once I started vomiting. Mind you I was about 6-7 weeks post op a total hysterectomy. I went with no bra because the chest pain was so intense and my abdomen was still so sore from surgery. The man who did my ekg asked if I'm comfortable just walking around with no bra ... I was pretty shocked it being the ER but told him yes I can care less because my situation. I barley could walk due to the dizziness and vision problems I was having aside from everything else. But no biggie I brushed it off. Then the man who did my IV tells me, can you walk?! As I was in a wheelchair. I was like no dude I'm so dizzy and sore from my surgery. Made me feel like such an inconvenience and very embarrassed. Long story short they chummed it up to be chest pain and anxiety. I never even mentioned it had anxiety so that was weird. I expressed how bad my heart and chest was feeling and the ER doctor basically said I needed to follow up with an endocrinologist and there was nothing they could do aside from the meds they gave me. I was in complete disbelief. Went home feeling horrible but followed up with my primary and now I am seeing an endocrinologist who is sending me to Loma Linda hospital. You really have to advocate for yourself. It's so sad how they make you feel and brush off your symptoms. Especially when you're at your absolute worst. Even on my forms you can tell they tread lightly labeling it chest pain but still slightly mentioned my pheochromocytoma. Also, would have been nice for them to mention I had kidney stones but the emergency room doesn't feel that is a serious issue so I am aware they wont mention the findings, but its listed as some of the most painful heath issues. The wait was fine. Expected from an ER. If I end up here again I truly pray they do better and hope people get the care and compassion they need. I left two stars because my visit was in March. Today I visited the main hospital to retrieve my scans on a disk to give to the endocrinologist for the tumor and the gentleman who was volunteering in a wheelchair was amazing helping me navigate the hospital. The woman in medical records was also so very sweet and kind.

The pharmacy always meets expectations with minimal wait times and efficient service. Customers can…read morequickly get in and out, as staff are attentive and generally friendly.

Pharmacy area is a bit cramped with the long lines but they went quickly. 10 min to get in and get…read moreout with my prescription. Pharmacist was nice and efficient. Parking was busy.

Zero stars Michael b terrible doctor and rude sending people to work normal task after being hurt…read morewhere is his sense of thinking of the patient and I come to read the comments I'm not the first person to see that this doctors rude he has a terrible comment that happen two years ago wow this is sad are doctors supposed to be rude and disrespectful

I went to do a work physical today and was there over two hours. The process was fairly simple and…read morestraightforward. However, I was having a difficult time blessing them with my urine. The XRay Tech 'Marquez' was a bit insensitive about it and made me feel uncomfortable. They front desk manager eventually offered to give me a saliva/oral drug test instead. I had to actually advocate for the alternative test, because it wasn't offered initially. Just communicate and offer feedback to help people understand their choices would make this already anxiety producing process better.

I don't usually leave reviews, but I really wanted to for this visit. Everything moved quickly from…read morethe moment I walked in, which meant a lot because I was panicking. My throat was swelling, I could barely speak, and it was becoming difficult to breathe normally. I didn't catch the name of the woman at the front desk who checked me in and gave me my injection, and I'm sorry for that. She stayed calm, explained everything clearly, and treated me with genuine kindness when I was scared. Dr. Amrit Dillon came in quickly, took my condition seriously, and after the injection he came back more than once to check my swelling and make sure I was improving. That extra attention really gave me peace of mind. Everyone I interacted with was kind and professional. What may have been routine care for them meant a great deal to me as a patient experiencing these symptoms for the first time. Thank you all for taking such good care of me.

I had a nice experience on this urgent care when I went there last December for the first time, I…read morehad a bad flu and the Dr. was very nice and listens, very accommodating. I was able to be given antibiotic and the next day I felt better and continued my medication. Now, I'm bringing in my son later this afternoon because I like the Dr. and the place is nice and clean and most of all no waiting for long time.I will definitely comeback here again when needed. They are open M-F: 8-8pm Sat &Sunday: 9-5pm Lunch break: 2-3pm

Dr. Chen is a wonderful Doctor He hires the absolute best…read morephysician assistant very qualified and caring. The office manager and staff are very supportive and friendly Moved from Maine to California 8 years ago and had found Dr. David chens medical group still there and very satisfied

Poor quality of care I have never seen. I asked for a urologist referral after an office visit to…read moretreat for my DUI and it was unsuccessful. I either get a voicemail or keep on getting this message from the front desk, the person who handled the referral will call you back and no one call me back. One time their front desk even told me she will ask the doctor and then call me back. No one calls back! Not sure why they treat their patient like they are stupid and suppose to just wait? All I want to know if just a simple answer yes or no.