To the wonderful staff at Brookdale Walnut,…read more The Kearns Family cannot begin to thank you for your tender care of our mother. We were so sad to loose her but, take comfort in her last day surrounded by your team, always helpful to her needs. Thank you Bill Christy Tamara

Brookdale has done an incredible job during these difficult times. We really appreciate the extra…read morecare and caution. We are thankful that our loved one is in a safe place. The staff are very friendly and helpful. This is a great location that is managed and handled well. We highly recommend Brookdale Walnut location.

Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

The best care hands Down. Fantastic loving team. Nearly one on one 24 hour care. Home cooked meals…read more We've had our loved one in many places over the last 10 years and this was a gift from heaven.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

I usually don't write reviews but after living here I felt I had to write this one .Living here was…read morea pleasure mostly because of the on site manager Mario he is always there with a helping hand or advice when you need it.Heritage park is a gated community with a club house with a pool table full service kitchen large screen t.v in a living room setting.There are banquet tables for small gatherings or group meetings there are3 on site laundry rooms its close to shopping centers and local transit.Once again thanks to Mario the manager and his crew for make my stay here safe and enjoyable...

First of all, I have been very disappointed in the service of the manager and his work team in…read morerecent years. Young Mario (Manager) is a complete idiot, I received mistreatment and bad attention from him, and I even asked for support with a couple of things for the proper functioning of my apartment and he dared to charge me for the parts. (nothing like old Dennis) This boy forgets that he is dealing with older adults, so disrespectful and his team always shouting bad words and rudeness along with him. The facilities are decayed and forgotten, the cleaning lady just walks around and everything is always very dirty. Be careful with this guy (Manager) who just likes to squeeze money out of tennants as he can.

Recently Merrill Gardens had a Valentine's dinner for the residents. The dinner was fabulous!! We…read morehad steak and lobster, yes both and they were delicious. Everyone had a wonderful time. Thank you Merrill Gardens.

I may be ahead of myself but wow!! Impressed with this place. New facilities and pricing is very…read morefair compared to others around that do not compare! Food is fresh, hot and tasty. Chef is awesome! Order off menu daily. The previous place you order a week ahead and it didn't make sense. Nice to order what you may feel like that day! My mom says she's on a cruise without the water! Beautiful place with lovely and caring people that work there! Communication has been beyond my expectations. GM Sherry is an inspiring soul and Erin has handled my mothers move with great professionalism! I couldn't be happier.. I hope they can hold up these expectations they set from day 1. if house keeping does a great job, This is a 10+ so far.. You won't be disappointed!

Im an employee here at Emeritus at brea now the proud member of the Brookdale Family... This is a…read moreSenior Living Facility. We take care of the elderly to the best thay we can.

Excellent facility. Put my mother in law here for a couple weeks before having to move her into…read morehospice care. Looking for a place like this for a loved one is never easy! My mother in law (god love her) is very high maintenance but the staff, amenities, other residents and even the food made her stay enjoyable considering the unfortunate circumstances. I would highly recommend giving this place a look if you find yourself in such a situation.

My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

Ok, I've waited a few days to post this review, but after reading the 3 reviews before this, they…read moreare suspect at best. All made around the same time, and very little real info. We moved my mom into the Terraces, almost a year ago. When we first moved her in there, it seemed really nice, loving and dignified. The management and caregivers, really cared, and showed my Mother, so much love, and care. The place was clean, upbeat, and fun for the residence in their care. It stayed that way for about 8 months, and then suddenly, the executive director was fired, and shortly after that, the nurse on staff. I don't know why and can't speak to that, but both of them were very loving, and really cared about the residents. About 2 months later, Agemark brought in a new executive director, and that director brought in their own staff nurse. Suddenly, caregivers and staff members, were getting let go, or quitting in droves. All these fun, loving, and really caring people, were being replaced by people, that were just there to earn a paycheck. All the care, and love, that the residents were used to, was replaced with glorified baby sitters. I literally took a picture of 2 caregivers, sitting at a table, staring at their phones, while the residents were left on their own. Another time, a resident, who was in a wheel chair, had got up, and walked into the activity room, and fell and fractured her arm. All 3 caregivers on the floor, were in the elevator room, laughing about something. I literally had to scream for them, to come and help her. Some of the residents are left dirty and sitting in their own filth. There is also one resident that is hyper-aggressive and had literally attacked a few of the residents, and even 2 of the residents family members. This of course was reported to the executive director, who just said he has dementia, and there was nothing that could be done. He, should not be in this facility, and should be somewhere that he and others can be safe. The place has become very dirty and the cleaning has not been kept up. There are missing moldings, the curtains around the windows in the hallway were all taken down, and not replaced. The carpets all have spots, and the floor in the dining area, is sticky to walk on. I decided to call Agemark corporate, and let them know about the issues. They had no knowledge of any problems in the facility. Apparently, they were never reported. I also talked to the state, and found out that there are 2 open cases being investigated. We pay to have our relatives, cared for, with dignity and love, and under this new administration that has been replaced, and now it's all about the money. Luckily for us, we found a great new place, and moved my mom out of the Terraces. If you want your relative to be taken care of with care and dignity, then perhaps you will want to look elsewhere. I'm not saying that everything at the Terraces was horrible. There are some highlights: O.V. the chef, is amazing. He cooks with love, and makes sure that the residents, eat well. Some of the caregivers are there for the right reasons, and do care for the residents, and show them love. They are just overwhelmed, most of the time, and are treated badly, by the new management. This is a memory care facility, and most of the residents, need to be cared for with extra patience and love. They don't understand why they are there, and when I see caregivers getting annoyed or mad at residents, it just makes me sad for them and their families.

I found this place by accident when I was searching for a care facility for my mom. She was…read moresuffering from dementia, and we could no longer care for her in our home. Visiting Angels referred me to House of Grace 2 House of Grace 2 West Covina was perfect! It's located on a quiet, safe street. The house is beautiful inside and out and is very clean and safe for elder care. The managers, Michelle and Rebecca are very polite and knowledgeable about dementia and elder care. They explained patient happiness, safety and care is their number one priority! They are limited to only 6 patients in the house, which I liked a lot better than the bigger care facilities. BTW, they both work at the facility and gave me their cellphone numbers to call any time, if there were any problems! They gave me a complete tour of House of Grace 2 West Covina, which including meeting the staff and talking to other residents and their families. Everyone there was very happy, which wasn't like the other residential care facilities I visited. There was no pressure, and they truly wanted what was best for my mom. Their visiting hours are generous, and they will accommodate special request. (yay!) I did have one concern! There was an internet post about a lawsuit against House of Grace 2 West Covina. I did some research and found out it was bogus allegations made by a questionable law firm, who makes their living accusing and suing elder care facilities. Just to make sure, I contacted Department of Social Services CDSS, who licenses, inspects and regulates residential care facilities, and asked about any complaints or violations House of Grace 2 West Covina had. I was happy to learn, there were never any!...Zero! None!! Another reason why everyone hates ambulance chasing attorneys!!(LOL) The false internet accusations almost made me leave, I'm so glad I didn't!! House of Grace 2 has another location in Claremont, House of Grace 1. It was also professionally staffed and run by the same two ladies. I visited it, and it was great! But House of Grace 2 West Covina was closer, and more convenient for me to visit my mom. The price was negotiable, and about $ 600.00 per month less then the bigger facilities. So, if you're looking for a great care facility for your loved one. A beautiful small place where they really care about your loved one, House of Grace 2 West Covina is the best!

Couldn't have asked for a better place for my mom! Owners and employees all care so much for their…read moreresidents which was so important to me! And the facility is always kept in great condition , very clean and wonderful menus too! Highly recommend !

My grandpa stayed at this senior living facility for just over a year, and from the warm welcome…read moreevery time we came to visit my grandpa to all of the professional, attentive and compassionate staff who work here, we are genuinely grateful for the exceptional care my grandpa received. In particular, I want to mention Christina, the Executive Director, Sam and Josie, a couple of very sweet staff members who always took the time to make sure my grandpa had enough to eat, and Mauricio, the very kind and caring maintenance director who was always willing to lend a helping hand. Christina also consistently went above and beyond, including helping us secure an adjustable hospital bed for my grandpa and visiting him several times in his final days to express her genuine sadness. The facility is well-maintained and well-run, and I would recommend it to anyone seeking quality senior care.

Very clean and organized facilities . Reception area is very friendly . Mess hall is very clean . I…read morehighly recommend this facility highly.