I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

Scammers, most unprofessional company you could ever hire. They do not care about you during…read moreconstruction and even less after they've gotten their final check. Damaged unapologetically (cut down 12' 70 year old boxwood) destroyed $1,500 copper lamp post. Disrespectful, lazy, fight amongst there selves, sloppy, unprofessional and will not stand behind their work. Won't call you back, lie, or put you off. Usually ignore you. Got a crack maybe from MFG but won't handle claim( supposed to be lifetime warranty on cracks, pool lights broke in less than three years. Tuff shit, figure it out yourself. Now's nothing about latest technology or as an example a disguised skimmer cover, had to educate them, I wanted thicker coping, had to educate them. Disgusting and I find it incredible there's not hundreds of negitave reviews. I should have spoken up 3 years ago and maybe saved customers from being victimized. I've been holding my tongue but I can't any longer. I can't believe they are still in business. Sloppiest most dishonest company I think I have ever had business with. Hire them and find out for yourself!

I hired Bost Pools to install a liner in our pool. After installation, the liner came loose after…read morethree months. After more than 20 calls requesting someone from Bost to service the liner, we called a different pool company to come fix our issues. After spending $3,800 at Bost, we had to pay another 4k to fix the damage from Bost's mistakes. They love to take your money but refuse to stand behind their work.

I hired this company to install front & back irrigation and a french drain in February 2025. On…read moreMarch 12th I handed the owner a final check for the work complete after we went over the system and agreed on adjustments and a few minor things. The owner collected final payment from me in March 2025 and never returned to do my start up or anything. Both owners have abandoned the job. Literally just cut off communication & never showed. Come to find out if he does not have a plumbers license, certificates or anything. When the county inspector came out he locked the backflow out to where the system can't be used due to the wrong backflow used and below ground. The picture of the popup is what frustrates me the most, he flat out lied to me stating that he tied my downspout popup into the drain. He just covered it up with dirt! Now I have hired someone else to finish the job. I DO NOT recommend this company, they (husband & wife) both lie, makes excuses and shotty work. Beware of so-called contractors that don't have the proper certificates, licenses etc. Also after posting this review, he had the audacity to send me a text threatening me he would file a criminal complaint of harassment on reviews. I'm just telling the truth.

From the owner: We are a service and repair based business in Forsyth County. Our services include: irrigation…read moreinstallation, irrigation repair and restoration. Pool service, cleaning and emergency repairs . Water feature and pond management . Landscape drainage maintenance and repair as well as many plumbing and drain services. We have specialized in building dream outdoor living spaces for over 15 years . Let us help create yours today !