I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Banach's Plumbing are responsive and completely professional. They were able to solve my issue…read morepromptly and even showed me some details about my situation to prevent it. Highly recommend .

On December 31st our hot water heater had a complete failure as aresult a water leak that shorted…read moreout all electrical components. i contacted my usual plumbing company and was informed by telephone message that they were closed for the holiday weekend and would respond to messages on Monday. Feeling a need to start repairs as soon as possible, i called Banach'Plumbing. Andy recomended a plumbing supply company and heater manufacturer. i texted Andy with the tracting of the heater daily. The heater arrived several days later at 1:30 pm. At 2:30 Andy arrived and installed the heater. We had hot water that afternoon. Andy was at all times professional and courteous. He was helpful and insured that all my questions were answered. He is competent and his cost was very resonable. My family looks forwad to again calling on Banach's Plumbing should the need arrise.

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

Our hot tub has a wiring issue and shorted fuse. Greg found this with 10 minutes and offered me…read moresame day service. Will definitely do business with again.

From the owner: Our business specializes in Fitness equipment and Hot Tub Spa Repairs. We take pride in our…read moreexcellent customer service and punctuality with handling our clients. We also consult and troubleshoot with our customers over the phone for free prior to even having our technician make a trip to ensure that everything possible was done prior to scheduling an appointment for further analysis.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

I've used Kannapolis Service a couple of times in the past. They were professional and friendly…read moreboth times. The jobs were priced well to my thinking. I would call them again.

(Only gave one star because zero wasn't an option.) I've…read moreused Kannapolis Plumbing Service, and unfortunately, it's been the worst experience I've had with a plumbing company. I'm honestly surprised they're still in business. The management is extremely poor -- the manager, Gary, is working at his father-in-law's company, and it really shows in the lack of professionalism and accountability. They couldn't even pass inspection, which says a lot about the quality of their work. It doesn't seem like they understand basic plumbing standards. On top of that, their customer service is terrible -- unresponsive and unhelpful. I would never recommend this company to anyone. If you're considering them, do yourself a favor and look elsewhere

Pinnacle pools has an excellent staff, great communication, and are dependable. We were having…read moreproblems after our pool opened and Chris came out to evaluate our equipment, check our setup, and identify our issues - there were a couple - but he took the time to explain everything, provide us with different options, and didn't try to push us into one choice or another. He went what we felt was above and beyond expectations to ensure we could enjoy our pool as much as possible. The helpfulness and friendliness of the staff along with the shared knowledge and education provided have really given us a high level of trust for Pinnacle Pool Service and I will be using their services again in the future. I recommend Pinnacle Pools to anyone else looking to make the most of your pool.

Way too expensive and selling things not really needed. Deal with another pool companyread more