They were quick to find solutions and scheduled our diagnostic test and showed in a very timely…read moremanner !!

My wife and I thoroughly enjoyed working with Verna & Bill in getting our dream pool designed and…read morebuilt. The crew did an amazing job and has since been there for every question we needed answering as well as being there for all of our water testing and pool supplies. From start to finish, the company worked hard to meet our expectations and made numerous suggestions that helped us get a great pool and concrete deck at a great price. If we had to do it all over again, we would not hesitate to put our trust in B&H. They exude a Southern charm with good old fashioned 'roll your sleeves up' and get the job done. For price, value, and quality there wasn't any other company that came close.

Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

We're a 141 home HOA in Clemmons, NC and have been using Scuba Clean for about 15 years. The owner…read moreJack Robertson is a good guy that knows the pool business. They can do everything you need for your pool from opening, daily maintenance, repairs, closing and all the details in between. Jack handles getting permits and dealing with inspections, pressure washing, putting out deck chairs etc. We have had great success with Scuba Clean. The pool looks great everyday. When an issue comes up, like poop in the pool, or a storm comes through, it's handled quickly and efficiently to minimize downtime. If you have pool needs, call Scuba Clean!!!

After recently discovering that our inground pool liner had floated over the winter, Scuba clean…read moreresponded very quickly. Jack came out on a Sunday morning to clean the liner, reset it and set up a vacuum. I was worried that he wouldn't be able to get the wrinkles out but boy was I wrong. Our liner looks great. I'm just ready to get it filled! I'm very thankful to have such a reliable company nearby!

Chris starts off good but buyer beware. He put a new liner in last fall while we were away and…read morecome to find out he put it right over the old liner and inlet and return jets. He used screws to secure caps right over them and now we have major problems. When he failed to return our calls, his girlfriend, who acted as his secretary, e-mailed us claiming we owed Chris money for the work he had already done, and was taking the money we gave him for a saltwater generator as payment. As a result of his shoddy work, we are paying thousands to correct what he has done. I truly have no idea how he can sleep at night.

Chris has been doing our pool service for a month now and I could not be happier! He had our water…read moreperfectly clear in just a few days and it has been sparkling ever since. He comes promptly each week, always calls or texts letting us know what he has done or what our pool needs. Best money we spend every month to not have to worry about whether our pool is swim-ready or not! Thanks Chris!!

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

We had a terrific experience with Professional Pools and Spas. They took on a job that none of my…read morelocal contractors wanted to do and got it done on time and at a price far below other quotes. Highly recommend this company.

From the owner: Professional Pools & Spa LLC serves Asheboro homeowners and commercial property owners who want…read moreoutdoor spaces designed around their vision. Demand for backyard entertainment areas continues to rise across central communities, and custom pool construction offers a way to turn properties into destinations. Whether you're considering a new installation or updating an existing pool, the right partner makes the difference.