Great service good price got my car right in Ed is a great guy. Very good in explaining what…read morerepairs were needed. I'll definitely return

The staff went beyond expectations trying to get our car fixed for our trip to Florida. They fixed…read moreour transmission and did a once over just to make sure we could safely do the 1200 miles to Florida before Christmas. Would highly recommend them

Had my car towed there on a Sunday, by mid morning Monday it was repaired and for much less than I…read moreexpected. Great service and great communication.

Very reasonable prices and they are extremely quick. We take our cars there to get inspected and…read morethey are done within a few hours. We took a totaled car there and they worked with insurance company quickly to get it resolved. Very trustworthy and won't rip you off. Highly recommend.

Volkswagen Passat transmission shit the bed, they redid her and it only took 2 days in the shop…read more Never had a problem after that. Kept the paperwork and when I traded it in awhile later it helped me get more money for my trade. Nice people, good work, decent price.

We were on the road when the transmission went out-- they took us in right away, found the problem…read moreand got us back on the road in an hour and a half!!!!!Everyone working there was sooo friendly! You're lucky if you live nearby!

If you're lazy like me. Pay for it. These guys and gals change your oil. Dispose of oil. Check…read moreyour tire pressure and top off all fluids. Radiator, washer, and Trany fluid if it needs it. Hell they can change your air filter if u need it. That said, you sit n wait. 20 min you're out of there. Good team and easy peazy. Average prices for oil but you can only accept the inevitable.

I have been going here for years for oil changes. The staff is always friendly, quick, and…read moreefficient. The last time I was there I had Stan, Tyler, and David. And like previous visits, they were great. Whether it is lining my car up or finding the lever to pop the hood, they make it easy for me. One less thing I have to worry about. Good location, good hours, I'll be going here for years to come.

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.

The service was quick. The markup price for parts was a bit disheartening and outrageous. I was…read morecharged $697.84 dollars for 2 front-mount struts ($348.92 per strut) The labor isn't included in this price. Make sure you buy your parts yourself and then get them installed. Or you will pay double the price. In total I paid $1105.41 to purchase 2 struts and get them installed. And an alignment he said I needed. I have a mid-size car.

My mother and grandmother used to take their cars to him and when I got my license 30-ish years…read moreago, I took my car there too. Mark has been honest and amazing every time. He explains everything to me in a language I could understand and I never feel like he's taken advantage of my lack of knowledge about vehicles. He was understanding when I was a 'kid' and struggled to pay for necessary repairs and told me when he thought it was time to trade in the vehicle. He's watched my grow up while my mother was a customer and I won't take my car anywhere else.

I have been taking my cars to them for detailing for years. They have always done an excellent job…read moreand when I'm concerned about someething, they make sure it is right. Their prices are reasonable. I drop the car off in the morning and pick it up before they close; never a hassle. Darleen W.

I had my car towed to McMillen's despite my better judgement. Had it dropped off on Memorial Day…read moreand called to let them know it was there and what was wrong with it. I called at 9am and 3pm Tuesday and was told that it wouldn't be looked at until Wednesday. Called Wednesday at noon and was told it was the starter but there wasn't an estimate in the system. That he should get it in that night and finished by Thursday. I called Thursday at 11am and was told that they wouldn't even have it finished until next week. The owner, Al, was rude and uncooperative. He told me no one told me it would be done Thursday, and it wasn't possible to even get it in Friday. He gave excuses that times are estimated and it's the end of the month and they were slammed. I understand that. What I didn't understand was the false promises. I would have rented a car Monday. Or taken it to someone else. Which I did. Go next door to James and Demay!