Called to see if they could look at the car - person on the phone was VERY condescending - VERY…read moreRUDE - apparently this company doesn't want our business.....!

Referred to by my service center for a possible transmission issue, they diagnosed the problem and…read morethe tranny was fine, turned out to be a carrier bearing and shaft that was bad. All it took was a week not bad . Very professional and friendly service! Highly recommended!

This shop is the best! They got another year out of my car and fixed it up when another shop told…read moreme to junk it! Finally the car did die the following year and they handled that well too (frame was rusted out). The staff on the phone are marvelous. the waiting area is convenient and comfortable to all and I noticed there was even a baby changing area! As a woman I can tell you I was treated well there where st some other places I've been treated like I was an imbecile and disregarded-not at Harrell!! I liked how I could communicate to them directly via text and got an immediate response from a real person every time-very impressive! This place is managed well! I had a five-star experience all the way around. Mr. Harrell give the staff a raise! Keep these staff members doing what they are doing now because it's all good. When I need a service again I'm coming back!

After dropping over $5,000 on February 06, 2026 to have some "issues" fixed I was back less than…read morefour hours later the first time it died at the end of my drive way due to the gas line not being hooked up. Then it was back again one month later with another issue after my 2020 Dodge Durango was in their possession for three days. First time I had it on the highway the check engine/start stop warning lights (SEE ATTACHED PICTURES) lit up my dashboard and the engine was sputtering and pulling. Called Harrell Automotive the next day and they ran a test on it and said it would be another $850.00 to now replace 6 spark plugs. After receiving the invoice after the job was supposedly done it was $999.95 owner discretion of "supposed" work done. Average price to change 6 spark plugs is approximately $650.00. Fast forward to March 22,2026 I have had my Durango back in my possession for twelve days and when I drove it past 50 mph same issues happen again, and same EXACT diagnosis (SEE ATTACHED PICTURES). I'll let fellow customers decide but I do not deal in coincidences, especially the same exact diagnosis. All of this was after Michael(Owner) reached out to me and asked how we could rectify the situation after leaving a negative review just two weeks ago. I gave him the benefit of the doubt but same diagnosis in less than a month, makes a customer wonder was there even work done or was just an invoice written up? No one will ever know because we as customers do not know what goes on behind the garage walls. There is always an excuse "when a vehicle breaks down it can get expensive" Always have an answer for everything. Their mechanics must eat real good at the expense of their customers. They say they treat us like family, I would not want to know how they treat enemies. How does someone's vehicle have more problems after Harrell Automotive has possession of it? I am from Erie born and raised and I do not like people who come here and overcharge for shotty work and then have the nerve to call us family. They say in their commercial that they will wash your car for free and they will do the job RIGHT THE FIRST TIME. Fellow Erieites PLEASE read and listen to my review and do not give this company your business, there are so many other GREAT HONEST garages in town that deserve your business for a fraction of Harrell's cost. Do yourself and favor STAY AWAY and you also save a lot of time and money. He doesn't care about us local people anyway. He is not from here he is just looking to pad his pocket book get a nice retirement check out of us and move on with his life. Finally pictures and diagnostic do not lie, I urge everyone to buy themselves a personal vehicle scanning tool. They pay for themselves UPDATE I received a phone call from the owner this morning on March 24, 2026. He told me I was blasting him, and then I received three text messages from his wife, Recommending I call the owner and apologize, for what? My still disabled vehicle. Here is where they are dishonest and I attached the texts to my photos (SEE PHOTOS) and I will quote her word for word. "In Brian Cohick's case, the "owner discretion" he refers to is Michael's charity to a disabled Veteran and Brian did not pay any portion of the $999.95". Ok folks here's the truth why I did not pay because the owner called me on my cell phone asking me what could be done. I said fix my vehicle and I do not want any more lights coming on. He asked me to take down my original review in return for the work that was supposedly unrelated to the $5,000 I gave them a month prior. According to Harrell Automotive spark plug and wiring repair costs $999.95 HAHA. As for her closing statements about honesty, I was honest when I removed the initial review and was a man of my word until the same issue and diagnostic came up (SEE PHOTOS) in which I informed Michael if it does the review will go back up, again I am a man of my word. She also states that it's not uncommon for more problems to occur after fixing another one, REALLY? After the initial $5,000 I gave them it's not uncommon for another $999.95 issue to occur (work performed in exchange for removal of initial review). She also stated we stand behind our work, first we will hit you with $5,000, then a week later oh $999.95 spark plugs? HMMMM interesting. Anyone in Erie who let's them touch your vehicle and have not read all the reviews, good or bad please read them all. Fair shake. But do not say I didn't warn you. Lastly please look at all the pictures I have attached carefully and think about your decision. Erie Strong!!!!

I took my car to be inspected. I knew I needed an alternator and a tail light. Water has gotten…read moreinto it and it needed replaced. I'm not sure what was checked but they put a new inspection sticker on my car and I drove off with the same problems I came with. Even if the alternator is not an inspection requirement, the lights definitely are. I still have to get my car fixed. I don't understand

Very nice mechanics! Carlo is awesome! For a 20 year old, it's in the pricer side, but quick…read moreservice!

I have been taking my cars to them for detailing for years. They have always done an excellent job…read moreand when I'm concerned about someething, they make sure it is right. Their prices are reasonable. I drop the car off in the morning and pick it up before they close; never a hassle. Darleen W.

I had my car towed to McMillen's despite my better judgement. Had it dropped off on Memorial Day…read moreand called to let them know it was there and what was wrong with it. I called at 9am and 3pm Tuesday and was told that it wouldn't be looked at until Wednesday. Called Wednesday at noon and was told it was the starter but there wasn't an estimate in the system. That he should get it in that night and finished by Thursday. I called Thursday at 11am and was told that they wouldn't even have it finished until next week. The owner, Al, was rude and uncooperative. He told me no one told me it would be done Thursday, and it wasn't possible to even get it in Friday. He gave excuses that times are estimated and it's the end of the month and they were slammed. I understand that. What I didn't understand was the false promises. I would have rented a car Monday. Or taken it to someone else. Which I did. Go next door to James and Demay!

Liars, thief's, selling illegal vehicles, dishonest, rip off artists. Selling broken vehicles…read moresaying runs great but won't pass inspection and needs repairs costing nearly three times price paid for vehicle. Very pushy when you mention you want to pay with bank check, they say cash is better. Don't even provide more than 3 gallons of gas for test drive yet says drive it 200 miles if you like. Can't even install an oil filter correctly. Don't know the difference between routine maintenance light and critical warning light on dash. Sells junk and refuses refunds. Does not even provide legally required buyers guide listing terms of sale or warranty, does not explain anything, let's fellow worship center buddy who happens to work at their preferred notary office do all the paperwork. Has salesperson selling cars with an expired vehicle salesperson's licence that expired more than 2 years ago. Provides improper and illegal titles (title jumping which is a felony). Fails to register vehicles they purchase with the state to avoid paying taxes. Sells unsafe vehicles (also illegal to sell vehicles that are not able to pass inspection). Does not inspect vehicles for safety prior to sale. Blames others for their bad business practices. Does not discuss terms of services up front. Lies about company policies. Refuses to acknowledge their bad business practices. Doesn't understand how to deal with customers with disabilities.

From the owner: We are a family owned business. A business controlled by a father brother and son. Our business…read morespecializes in making our customers feel safer behind the wheel and safer on the roads. We specializes automotive repairs inspection repairs and dealer sales. We do vehicle emissions and vehicle state inspections. We also sell used vehicles purchased from car auctions from around all of the United States. Our Most valuable mission is keeping the customer happy and safe.

Absolutely unforgettable. Was years ago, but always take the opportunity to relate it, as I…read moresuspect it still may be the same, given the egregious tricks, and nefarious billing and services plied upon me. I will not elaboraate, but no need to, simply google this dealership, and the front page articles in the Erie papers back then. Obviously, I will never get over it, but, thankful my daughter and grandchildren did not die in an accident from the bald tire they put on her vehicle. I was helping her, paying for everything, so I had limited abilty to challenge anything, and my daughter, with 3 children and 9 months pregnant, and busy schedule, could not either. Just beyond description what that employee did.

30 day bumper to bumper and still not fixed.if you experience a problem don't wait put a hold on…read moreyour payment until problem resolved.you can do this if the check has not already been cashed,don't let them stall you on the 30 day coverage.put them on notice fix it before payment is released.

scammer selling junk parts. I bought a catalytic…read more converter faiil 2 week later,tried to return but refused to refund my money

I am a wounded warrior / 100 percent disabled veteran retired from active duty. Ryan and John…read moreVergots at A-1 automotive sold me a bad engine they lied and said they treated it before selling, they sold me an engine from a wrecked vehicle, as soon as I paid labor to have it installed the motor was knocking hard immediately. Rather then resolve the issue they blamed my Mechanic , refused to reimburse me for paying labor for getting their bad engine put in and I have to pay the labor for it to be taken out. out of all the years I served in the military I've never been finessed like this, rather then do the right thing I lost over $4,500 because they sold me a lemon engine Do Not buy any motors from this place they don't check to make sure they're functional their goal is to sell bad engines then blame you for it not working , they're also not affiliated with BBB which means they don't want to be held accountable, Tomorrow I'm going to their state to file a lawsuit if they think they can't be sued they are in for a rude awakening I met up with Jag officers and wounded warrior appointed me a lawyer, I'm coming for a lot more then just the labor cost now do not buy from this place especially if your a veteran , they have no heart or empathy when doing business they will take advantage of you .